Final Examination

A  Put all your information on the slides so you can just read them aloud.

B  Put compelling pictures or simple charts on every slide.

C  Double-check every aspect of your supplementary materials.

D  Make sure that you start by telling the story of your company.

E  Make sure that your preview takes up the majority of your presentation time.

A  keeping personal motivations hidden in the workplace

B  discussing only positives rather than focusing on negatives

C  using the FAIR test to evaluate what other people say

D  being open and transparent about the company’s confidential matters

E  using the pronouns “your” and “our” to discuss goals and needs

A  apply the story line approach

B  develop effective slides

C  gather content for an effective review

D  understand the needs of your audiences

E  use headings to create a storyboard

A  Jessica tells Halim that she believes he can turn things around for his next performance review.

B  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

C  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

D  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

E  Mark asks Ben to help ensure that the market share of the company increases.

A  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

B  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

C  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

E  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

A  inaccurate statements

B  parallel language

C  generous white space

D  long paragraphs

E  passive voice

A  It encourages people to work as individuals instead of as teams.

B  It makes individuals less transparent.

C  It helps people understand serious business problems.

D  It encourages people to demonstrate accountability.

A  making the message easy to read

B  making the message easy to navigate

C  ensuring the communication is fair

D  setting a positive and other-oriented tone

E  identifying the primary message and key points

A  replacing a prepositional phrase with a verb

B  changing the passive voice

C  removing any redundant words

D  starting with “It is” or “There are”

E  removing empty phrases

A  setting out the timeline by which the work should be accomplished satisfactorily

B  encouraging employees to engage in networked communication to solve problems

C  providing guidelines for how employees should communicate and cooperate with one another

D  designating tasks and work outcomes to certain employees

E  identifying a potential crisis and developing a strategy for avoiding it

A  relevance

B  bias

C  reliability

D  adaptability

E  expertise

A  a social bookmarking page

B  a wiki

C  a blog

D  microblog

E  a discussion forum

A  Low priority on future orientation

B  Low priority on humane orientation

C  High priority on performance orientation

D  Low priority on egalitarianism

E  High priority on hierarchy

A  take responsibility for bad events even if they are not at fault

B  avoid talking to superiors at all for fear that they will be criticized

C  avoid sharing bad news because they do not want to be blamed

D  view the delivery of bad news opportunistically

E  take quick actions to rectify the problems described in a bad-news message

A  completing a self-inventory

B  speaking to people who have the position you are interested in

C  working on your weaknesses

D  developing hobbies relevant to the job you are applying for

E  researching the needs of your potential employer

A  contain sparse business-related information

B  take time to navigate

C  are not found in university libraries

D  provide outdated information

E  are more expensive than primary research

A  Companies are aware they can control and restrict employees from engaging in social media.

B  Companies understand employees use social media for the sole purpose of improving the company’s business.

C  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

D  Companies respect the rights of their employees to use social media tools for both personal and professional use.

E  Companies understand employees use social media for the sole purpose of self-expression.

A  to resolve conflict more easily

B  to save money

C  to avoid time zone differences

D  to encourage sharing of opinions

E  to reduce isolation

A  storming

B  reforming

C  performing

D  forming

E  norming

A  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

B  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

C  Avoid gesturing with your hands, arms, body, and head as it is distracting.

D  Go through your presentation quickly because most audiences have a short attention span.

E  Lean back and lower your shoulders to convey self-confidence while presenting.

A  message structuring

B  message review

C  inductive structure

D  idea analysis

E  analysis of the medium

A  It is important to strike a balance between objectivity and positivity in a report.

B  Precision in most business reports is the result of using the right documentation system.

C  A title page should be used in a business report to preview the report’s most important contents.

D  A business report should always use as many bulleted or numbered lists as possible.

E  Preview statements help decision makers judge the quality of the data provided in business reports.

A  validation

B  manipulation

C  depersonalization

D  reciprocation

E  attribution

A  Top management is usually the audience for routine messages, so audience analysis is vital.

B  Routine messages are not important, so audience analysis is unnecessary.

C  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

D  Routine messages are not composed very often, so audience analysis must be thorough.

E  Most routine messages do not contain much content, so little audience analysis is needed.

A  interpersonal communication process

B  thought process

C  verbal communication process

D  review process

E  active listening process

A  coordination

B  richness

C  immediacy

D  control

E  constraint

A  Speeches and presentations provided in video and audio format have no usefulness for business research.

B  It is not necessary to document information sources found on the web.

C  The information found on the Internet tends to be of uniformly good quality.

D  None of the information sources on the web are informed and accurate.

E  Industry sites list a variety of sources that may be more current than the information in business databases.

A  using direct quotations rather than paraphrases

B  avoiding the use of cause-effect statements

C  eliminating choppy bulleted lists

D  designing the report for ease of use

E  providing supporting details for your conclusions

A  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

B  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

C  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

D  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

E  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

A  email

B  webinar

C  written messages

D  texting

E  social networking