CH 8 Quiz

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Question #1

Contrary to conventional workplace wisdom, the best supervisors often:

A Hire their relatives.

B Focus on task completion and have little time to listen to employees.

C Display a sense of humor.

D Are not very talkative.

Question #2

The most pervasive obstacle to appropriate self-disclosure in the workplace is:

A Large “open panes.”

B Insufficient time.

C Gender bias in workplace communication.

D Lack of trust.

Question #3

Which of the following is not essential when giving an apology?

A Responsibility.

B Regret

C Rumination.

D Remedy

Question #4

Jose, a very productive customer service representative for an insurance company, lied to his coworkers about the date of his mother’s funeral so that he could extend his leave for a few extra days. When they discovered Jose’s lie, his coworkers felt wronged and bitter. Jose apologized sincerely for lying when he was confronted. His supervisor docked his pay for his unauthorized absence and placed an official reprimand in his personnel file. Jose’s work continues to be of high quality. What is the best way for the coworkers to overcome their negative feelings toward Jose?

A Reject Brian’s apology and try to have him fired.

B Reject Brian’s apology until he proves repeatedly that they can trust him.

C Accept Brian’s apology and forgive him for having wronged them.

D Encourage Brian to leave the company by ostracizing him at work.

Question #5

Reducing one’s defensiveness about receiving feedback at work will have what effect on an employee’s Johari Window?

A Close the blind pane.

B Clean the unknown pane.

C Enlarge the open pane.

D Reduce the hidden pane.

Question #6

Ten years ago, Raffi was fired because his antagonistic personality adversely affected his work performance and that of his coworkers. He overcame his personality problems, and has positive references from employers for whom he has worked since then. Raffi includes on his resume the position from which he was dismissed, but never tells the real reason for leaving that position. His behavior shows that this firing is in Raffi’s:

A Hidden pane

B Open pane.

C Blind area.

D Dissembling area.

Question #7

___ is the ability to recognize and understand your moods, emotions and drives, as well as their effect on others.

A Self-esteem

B Self-disclosure

C Self-identity

D Self-awareness

Question #8

Because people cannot read minds, appropriate self-disclosure on the job often results in:

A Reduced self-awareness.

B More accurate communication in the workplace.

C Damage to workplace relationships.

D Increased workplace stress levels.

Question #9

Which of the following is not a benefit gained from self-disclosure?

A Increased likeability.

B Increased accuracy in communication.

C Reduction of stress.

D Increased self-awareness.

Question #10

A self-describing person will disclose:

A Less information than a self-disclosing person will disclose.

B Information about herself that could be acquired through some other means.

C More information than a self-disclosing person will disclose.

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