Final Examination

A  Make sure that you start by telling the story of your company.

B  Put compelling pictures or simple charts on every slide.

C  Make sure that your preview takes up the majority of your presentation time.

D  Put all your information on the slides so you can just read them aloud.

E  Double-check every aspect of your supplementary materials.

A  keeping personal motivations hidden in the workplace

B  using the FAIR test to evaluate what other people say

C  being open and transparent about the company’s confidential matters

D  using the pronouns “your” and “our” to discuss goals and needs

E  discussing only positives rather than focusing on negatives

A  apply the story line approach

B  gather content for an effective review

C  understand the needs of your audiences

D  use headings to create a storyboard

E  develop effective slides

A  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

B  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

C  Mark asks Ben to help ensure that the market share of the company increases.

D  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

E  Jessica tells Halim that she believes he can turn things around for his next performance review.

A  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

B  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

C  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

E  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

A  passive voice

B  long paragraphs

C  parallel language

D  generous white space

E  inaccurate statements

A  It makes individuals less transparent.

B  It encourages people to work as individuals instead of as teams.

C  It encourages people to demonstrate accountability.

D  It helps people understand serious business problems.

A  making the message easy to navigate

B  ensuring the communication is fair

C  setting a positive and other-oriented tone

D  identifying the primary message and key points

E  making the message easy to read

A  removing any redundant words

B  removing empty phrases

C  replacing a prepositional phrase with a verb

D  changing the passive voice

E  starting with “It is” or “There are”

A  designating tasks and work outcomes to certain employees

B  providing guidelines for how employees should communicate and cooperate with one another

C  identifying a potential crisis and developing a strategy for avoiding it

D  setting out the timeline by which the work should be accomplished satisfactorily

E  encouraging employees to engage in networked communication to solve problems

A  reliability

B  bias

C  adaptability

D  relevance

E  expertise

A  microblog

B  a social bookmarking page

C  a wiki

D  a discussion forum

E  a blog

A  Low priority on future orientation

B  Low priority on egalitarianism

C  High priority on performance orientation

D  High priority on hierarchy

E  Low priority on humane orientation

A  take quick actions to rectify the problems described in a bad-news message

B  view the delivery of bad news opportunistically

C  avoid sharing bad news because they do not want to be blamed

D  avoid talking to superiors at all for fear that they will be criticized

E  take responsibility for bad events even if they are not at fault

A  speaking to people who have the position you are interested in

B  working on your weaknesses

C  completing a self-inventory

D  developing hobbies relevant to the job you are applying for

E  researching the needs of your potential employer

A  provide outdated information

B  are more expensive than primary research

C  take time to navigate

D  are not found in university libraries

E  contain sparse business-related information

A  Companies understand employees use social media for the sole purpose of improving the company’s business.

B  Companies respect the rights of their employees to use social media tools for both personal and professional use.

C  Companies are aware they can control and restrict employees from engaging in social media.

D  Companies understand employees use social media for the sole purpose of self-expression.

E  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

A  to resolve conflict more easily

B  to reduce isolation

C  to save money

D  to avoid time zone differences

E  to encourage sharing of opinions

A  storming

B  reforming

C  norming

D  forming

E  performing

A  Go through your presentation quickly because most audiences have a short attention span.

B  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

C  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

D  Avoid gesturing with your hands, arms, body, and head as it is distracting.

E  Lean back and lower your shoulders to convey self-confidence while presenting.

A  idea analysis

B  inductive structure

C  message review

D  message structuring

E  analysis of the medium

A  It is important to strike a balance between objectivity and positivity in a report.

B  Preview statements help decision makers judge the quality of the data provided in business reports.

C  Precision in most business reports is the result of using the right documentation system.

D  A business report should always use as many bulleted or numbered lists as possible.

E  A title page should be used in a business report to preview the report’s most important contents.

A  validation

B  depersonalization

C  attribution

D  reciprocation

E  manipulation

A  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

B  Top management is usually the audience for routine messages, so audience analysis is vital.

C  Routine messages are not important, so audience analysis is unnecessary.

D  Most routine messages do not contain much content, so little audience analysis is needed.

E  Routine messages are not composed very often, so audience analysis must be thorough.

A  verbal communication process

B  active listening process

C  thought process

D  interpersonal communication process

E  review process

A  richness

B  immediacy

C  control

D  coordination

E  constraint

A  Industry sites list a variety of sources that may be more current than the information in business databases.

B  Speeches and presentations provided in video and audio format have no usefulness for business research.

C  None of the information sources on the web are informed and accurate.

D  It is not necessary to document information sources found on the web.

E  The information found on the Internet tends to be of uniformly good quality.

A  eliminating choppy bulleted lists

B  designing the report for ease of use

C  avoiding the use of cause-effect statements

D  using direct quotations rather than paraphrases

E  providing supporting details for your conclusions

A  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

B  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

C  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

D  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

E  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

A  social networking

B  written messages

C  webinar

D  texting

E  email