Final Examination

A  Make sure that your preview takes up the majority of your presentation time.

B  Make sure that you start by telling the story of your company.

C  Double-check every aspect of your supplementary materials.

D  Put all your information on the slides so you can just read them aloud.

E  Put compelling pictures or simple charts on every slide.

A  discussing only positives rather than focusing on negatives

B  using the pronouns “your” and “our” to discuss goals and needs

C  being open and transparent about the company’s confidential matters

D  using the FAIR test to evaluate what other people say

E  keeping personal motivations hidden in the workplace

A  understand the needs of your audiences

B  develop effective slides

C  use headings to create a storyboard

D  gather content for an effective review

E  apply the story line approach

A  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

B  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

C  Mark asks Ben to help ensure that the market share of the company increases.

D  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

E  Jessica tells Halim that she believes he can turn things around for his next performance review.

A  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

B  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

C  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

E  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

A  generous white space

B  passive voice

C  inaccurate statements

D  parallel language

E  long paragraphs

A  It makes individuals less transparent.

B  It encourages people to demonstrate accountability.

C  It helps people understand serious business problems.

D  It encourages people to work as individuals instead of as teams.

A  ensuring the communication is fair

B  making the message easy to navigate

C  setting a positive and other-oriented tone

D  making the message easy to read

E  identifying the primary message and key points

A  changing the passive voice

B  removing any redundant words

C  starting with “It is” or “There are”

D  removing empty phrases

E  replacing a prepositional phrase with a verb

A  identifying a potential crisis and developing a strategy for avoiding it

B  encouraging employees to engage in networked communication to solve problems

C  designating tasks and work outcomes to certain employees

D  setting out the timeline by which the work should be accomplished satisfactorily

E  providing guidelines for how employees should communicate and cooperate with one another

A  relevance

B  bias

C  adaptability

D  reliability

E  expertise

A  microblog

B  a blog

C  a discussion forum

D  a social bookmarking page

E  a wiki

A  Low priority on egalitarianism

B  High priority on hierarchy

C  Low priority on humane orientation

D  Low priority on future orientation

E  High priority on performance orientation

A  avoid talking to superiors at all for fear that they will be criticized

B  avoid sharing bad news because they do not want to be blamed

C  take quick actions to rectify the problems described in a bad-news message

D  take responsibility for bad events even if they are not at fault

E  view the delivery of bad news opportunistically

A  speaking to people who have the position you are interested in

B  working on your weaknesses

C  researching the needs of your potential employer

D  developing hobbies relevant to the job you are applying for

E  completing a self-inventory

A  are more expensive than primary research

B  take time to navigate

C  contain sparse business-related information

D  provide outdated information

E  are not found in university libraries

A  Companies understand employees use social media for the sole purpose of self-expression.

B  Companies understand employees use social media for the sole purpose of improving the company’s business.

C  Companies are aware they can control and restrict employees from engaging in social media.

D  Companies respect the rights of their employees to use social media tools for both personal and professional use.

E  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

A  to avoid time zone differences

B  to save money

C  to encourage sharing of opinions

D  to reduce isolation

E  to resolve conflict more easily

A  performing

B  reforming

C  storming

D  norming

E  forming

A  Go through your presentation quickly because most audiences have a short attention span.

B  Avoid gesturing with your hands, arms, body, and head as it is distracting.

C  Lean back and lower your shoulders to convey self-confidence while presenting.

D  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

E  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

A  inductive structure

B  idea analysis

C  message structuring

D  message review

E  analysis of the medium

A  A business report should always use as many bulleted or numbered lists as possible.

B  Precision in most business reports is the result of using the right documentation system.

C  It is important to strike a balance between objectivity and positivity in a report.

D  A title page should be used in a business report to preview the report’s most important contents.

E  Preview statements help decision makers judge the quality of the data provided in business reports.

A  validation

B  manipulation

C  depersonalization

D  reciprocation

E  attribution

A  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

B  Top management is usually the audience for routine messages, so audience analysis is vital.

C  Routine messages are not important, so audience analysis is unnecessary.

D  Routine messages are not composed very often, so audience analysis must be thorough.

E  Most routine messages do not contain much content, so little audience analysis is needed.

A  review process

B  verbal communication process

C  interpersonal communication process

D  thought process

E  active listening process

A  control

B  coordination

C  constraint

D  richness

E  immediacy

A  Speeches and presentations provided in video and audio format have no usefulness for business research.

B  None of the information sources on the web are informed and accurate.

C  Industry sites list a variety of sources that may be more current than the information in business databases.

D  It is not necessary to document information sources found on the web.

E  The information found on the Internet tends to be of uniformly good quality.

A  eliminating choppy bulleted lists

B  using direct quotations rather than paraphrases

C  designing the report for ease of use

D  avoiding the use of cause-effect statements

E  providing supporting details for your conclusions

A  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

B  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

C  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

D  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

E  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

A  social networking

B  email

C  written messages

D  texting

E  webinar