Navigation » List of Schools » Glendale Community College » Business Administration » Busad 106 – Written Business Communication » Winter 2023 » Chapter 02 Aplia Assignment
Below are the questions for the exam with the choices of answers:
Be sure that you educate yourself as to how to speak with a measured pace and articulation.
Learn to speak slowly and clearly.
Learn to speak slowly and clearly.
Linda’s expert planning skills have helped advance her career.
Thank you for your letter regarding your CRB2 home entertainment center.
We know you enjoyed your online shopping experience and will want to tell all your friends about it.
You are invited to take advantage of our professional development workshops.
I’m requesting that all of our valued customers complete the customer satisfaction survey.
You work in the customer care division at Flannery Electronics. Mr. Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost. Unfortunately, Mr. Gallegos’s customer service and factory warranties expired three months ago. You must write to Mr. Gallegos and inform him that Flannery will be unable to honor his request.
Who might be the secondary audience for your message to Mr. Gallegos?
You work in the customer care division at Flannery Electronics. Mr. Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost. Unfortunately, Mr. Gallegos’s customer service and factory warranties expired three months ago. You must write to Mr. Gallegos and inform him that Flannery will be unable to honor his request.
Mr. Gallegos will most likely have a negative ________ response to the message you send him.
Will the audience listen to me?
Why am I sending this message?
What do I hope to achieve by sending this message?
What do I hope to achieve by sending this message?