Midterm Exam

Navigation » List of Schools » Glendale Community College » Medical Office Administration » MOA 185 – Medical Front Office Procedures » Fall 2021 » Midterm Exam

Need help with your exam preparation?

Existing Quiz Clients Login here

Below are the questions for the exam with the choices of answers:

Try The Exam

Question #1

Some of the seven core measures of EHR use that reflect the many dimensions of practice efficiency are:

A Time on documentation.

B Time on prescriptions

C All answers are correct.

D Teamwork for orders

Question #2

Trained medical assistants may be employed in ambulatory setting of imaging centers.

A FALSE

B TRUE

Question #3

Earlier this year, The Department of Health and Human Services announced it reached a $65,000 settlement with______________ Hospital, which resolved potential violations of the HIPAA right of access standard.

A New York-based Cedars Sinai

B Massachusetts-based Arbour

C California- based Dignity Health

D Florida-based Community

Question #4

A medical assistant should avoid dark- or brightly colored nail polish.

A TRUE

B FALSE

Question #5

The HIPAA’s Notice of Privacy Practices must be provided to patients by the third office visit.

A TRUE

B FALSE

Question #6

___________ are internal communication pieces that are used in many offices.

A Memos

B Portfolios

C Texs

D Emails

Question #7

Disadvantages of electronic health records include all of the following except:

A potential software damage.

B cost.

C increased use of paper.

D need for staff training.

Question #8

The physical medical record legally belongs to the physician.

A FALSE

B TRUE

Question #9

When speaking with patients, follow these basic guidelines:

A Pronounce words correctly.

B Monitor the speed of your speech.

C Speak with caring, pleasant voice.

D All answers are correct.

Question #10

When communicating with a patient, it is not important to understand clearly what they are saying.

A TRUE

B FALSE

Question #11

Jeri Collins, an established patient, states that she has been vomiting for 24 hours. Where would this information be documented in her chart using the SOAP format?

A As part of the subjective component

B As part of the objective component

C As part of the assessment component

D As part of the plan component

Question #12

Which of the following illustrate(s) correct capitalization?

A Tissue

B Diazepam

C Valium

Question #13

Which of the following is NOT one of Kubler-Ross’ Stages of Loss:

A Denial.

B Silence.

C Bargaining.

D Anger.

E Depression

Question #14

A neurologist performs surgery on the brain and nervous system.

A TRUE

B FALSE

Question #15

The American Association of Medical Assistants (AAMA) Code of Ethics serves as a guide for moral and ethical conduct for individuals employed in the medical assisting profession.

A TRUE

B FALSE

Question #16

Which of the following is NOT included in a patient’s medical record?

A Change in patient’s condition

B Patient’s evaluation

C Patient’s treatment

D Patient’s criminal record

Question #17

In a letter, the continuation line includes::

A your name and the date of the letter.

B name of the recipient and the date of the letter.

C the physician’s name and the date of the letter.

D only the name of the recipient.

Question #18

To keep patients and staff safe from COVID-19, many hospitals, clinics and medical practices are currently directing patients to wait in their cars before their doctor appointments.

A TRUE

B FALSE

Question #19

Prescription privileges for some health care providers can vary from state to state.

A FALSE

B TRUE

Question #20

The correct format for typing a telephone number is:

A 888.444.333; 4210.

B (888) 444-3333, Ext. 4210.

C 888.444-333 ext. 4210.

D 888-444-3333. extension 4210.

Question #21

When typing a letter for a physician, you should:

A type the intercap in all capital letters.

B replace the intercap with the term spelled out entirely.

C type the intercap in all small letters.

D type the intercap exactly as it was written.

Question #22

Patient has congestive heart failure. Which physician will she visit?

A Hematologist.

B Nephrologist.

C Cardiologist.

D Dermatologist.

Question #23

When examining toys in the pediatric waiting room, Trina Fernandez, RMA, notices a small LEGO® building set left behind by a patient. She should:

A label the toy as property of the medical office.

B leave it in the waiting room and place a sign next to it indicating that it is a lost-and-found item.

C remove the item because it could be considered a choking hazard.

D wash the building set before putting it back in the waiting room.

Question #24

Text messaging is always inappropriate in a medical office.

A TRUE

B FALSE

Question #25

Speakerphones should only be used in private areas of the medical office.

A TRUE

B FALSE

Question #26

The Americans with Disabilities Act is enforced by the:

A US Department of Justice

B Federal Disability Commission

C OSHA

D Federal Disability Commission

E Department of Public Health

Question #27

Electronic and paper records in many medical offices are arranged in what is known as a ____________ where similar information is kept together or information from similar sources is grouped together.

A OSHA medical records

B source-oriented medical record (SOMR)

C quantitative medical records.

D problem oriented medical records (POMR)

Question #28

Telephone and reception management, appointment management, written communications, health information management, computer use, and medical office management are what kind of duties?

A clinical

B administrative

C medical

D scholastic

Question #29

The most important documents in a medical office are:

A appointment calendar.

B tax documents.

C CLIA certification.

D patients’ medical records.

Question #30

Protected health information must be protected in which form?

A All answers are correct.

B paper

C oral form

D electronic

Question #31

You should allow at least 2 hours each day for buffer time.

A TRUE

B FALSE

Question #32

You have received written notification that the 10-year-old Wilson twins are moving to another state and are no longer patients. Their parents have requested that copies of their medical records be sent to their new doctor. The statute of limitations in your state is 3 years. How long should you keep the original records?

A 2 years

B 3 years

C 8 years

D 11 years

Question #33

If an assistant works for a surgeon, it will be primary care physician’s responsibility to schedule surgery for patients.

A TRUE

B FALSE

Question #34

Computerized scheduling requires no training.

A TRUE

B FALSE

Question #35

Which of the following is NOT a proper method of record disposal?

A outsourcing to a record disposal company

B Throwing away in the office trash.

C shredding

Question #36

To eliminate confusion, there should be only one copy of the schedule, and it should not be duplicated or distributed.

A TRUE

B FALSE

Question #37

Motivating patients to schedule care and ensuring they arrive to receive it are essential to managing the health of a medical practice’s population.

A TRUE

B FALSE

Question #38

The first impression is established from the first moments of contact and will dictate the perceived quality of the overall experience.

A TRUE

B FALSE

Question #39

Miscommunication about medications can have fatal consequences.

A FALSE

B TRUE

Question #40

Mr. Kennedy is an 86-year-old patient who is hearing impaired. The medical assistant should communicate by:

A shouting at him

B enunciating clearly while talking directly to him in good light.

C turning away from him when talking.

D never touching him

Question #41

Patient treated in an ambulatory care facility is in a(n)

A Inpatient facility.

B Residence

C Outpatient facility.

D None of the above.

Question #42

Radiology reports contain medications patient is taking.

A TRUE

B FALSE

Question #43

To be successful, the medical office must run like a(n):

A service agency

B business

C government office

D daycare

Question #44

If Mrs. Johnson’s appointment is at 16:30 hours, what time will she be coming in?

A 4:00 PM

B 6:30 PM

C 4:30 PM

D 4:30 AM

Question #45

Even when providers, insurance companies, and app developers are focused on compliance with the various privacy and security requirements, PHI can still be compromised, but it is less likely. Common mishaps occur in a number of ways:

A Failure to monitor. Any organization that maintains PHI electronically should have a process for routinely reviewing who is accessing sensitive information and following up on any questionable access. Audit trails are part of any good security structure.

B Failure to conduct a comprehensive risk assessment that includes the various apps and networked devices where PHI is stored or transmitted.

C All answers are possible.

D Employees errors. Human errors can occur in any setting. It can be an employee discussing patient information out loud in a non-private setting, clicking on a link that allows a virus or ransomware attack, or accidentally entering an incorrect phone number and sending information to the wrong person. This isn’t limited to technology-related issues but privacy in general.

Question #46

Telehealth and virtual care soared during the COVID-19 pandemic as patients and providers avoided in-person interactions.

A FALSE

B TRUE

Question #47

In addition to duty and direct cause, the plaintiff in a negligence lawsuit must prove which of the following?

A A standard of care was not met.

B Dereliction of duty

C Good faith was intended.

D Permanent injury resulted from the act.

Question #48

If you do not know the answer to a patient’s question, you should do which of the following?