Final Examination

A  Double-check every aspect of your supplementary materials.

B  Put all your information on the slides so you can just read them aloud.

C  Make sure that your preview takes up the majority of your presentation time.

D  Make sure that you start by telling the story of your company.

E  Put compelling pictures or simple charts on every slide.

A  discussing only positives rather than focusing on negatives

B  using the pronouns “your” and “our” to discuss goals and needs

C  keeping personal motivations hidden in the workplace

D  being open and transparent about the company’s confidential matters

E  using the FAIR test to evaluate what other people say

A  apply the story line approach

B  develop effective slides

C  understand the needs of your audiences

D  use headings to create a storyboard

E  gather content for an effective review

A  Mark asks Ben to help ensure that the market share of the company increases.

B  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

C  Jessica tells Halim that she believes he can turn things around for his next performance review.

D  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

E  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

A  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

B  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

C  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

E  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

A  inaccurate statements

B  passive voice

C  generous white space

D  parallel language

E  long paragraphs

A  It encourages people to demonstrate accountability.

B  It helps people understand serious business problems.

C  It encourages people to work as individuals instead of as teams.

D  It makes individuals less transparent.

A  making the message easy to navigate

B  ensuring the communication is fair

C  making the message easy to read

D  setting a positive and other-oriented tone

E  identifying the primary message and key points

A  replacing a prepositional phrase with a verb

B  removing empty phrases

C  starting with “It is” or “There are”

D  removing any redundant words

E  changing the passive voice

A  identifying a potential crisis and developing a strategy for avoiding it

B  encouraging employees to engage in networked communication to solve problems

C  providing guidelines for how employees should communicate and cooperate with one another

D  designating tasks and work outcomes to certain employees

E  setting out the timeline by which the work should be accomplished satisfactorily

A  bias

B  expertise

C  reliability

D  relevance

E  adaptability

A  a social bookmarking page

B  a discussion forum

C  a wiki

D  a blog

E  microblog

A  Low priority on egalitarianism

B  High priority on performance orientation

C  High priority on hierarchy

D  Low priority on humane orientation

E  Low priority on future orientation

A  view the delivery of bad news opportunistically

B  take responsibility for bad events even if they are not at fault

C  avoid sharing bad news because they do not want to be blamed

D  avoid talking to superiors at all for fear that they will be criticized

E  take quick actions to rectify the problems described in a bad-news message

A  working on your weaknesses

B  researching the needs of your potential employer

C  speaking to people who have the position you are interested in

D  developing hobbies relevant to the job you are applying for

E  completing a self-inventory

A  are not found in university libraries

B  provide outdated information

C  contain sparse business-related information

D  take time to navigate

E  are more expensive than primary research

A  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

B  Companies understand employees use social media for the sole purpose of improving the company’s business.

C  Companies understand employees use social media for the sole purpose of self-expression.

D  Companies are aware they can control and restrict employees from engaging in social media.

E  Companies respect the rights of their employees to use social media tools for both personal and professional use.

A  to reduce isolation

B  to resolve conflict more easily

C  to encourage sharing of opinions

D  to save money

E  to avoid time zone differences

A  reforming

B  norming

C  performing

D  forming

E  storming

A  Lean back and lower your shoulders to convey self-confidence while presenting.

B  Go through your presentation quickly because most audiences have a short attention span.

C  Avoid gesturing with your hands, arms, body, and head as it is distracting.

D  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

E  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

A  message structuring

B  idea analysis

C  inductive structure

D  message review

E  analysis of the medium

A  Precision in most business reports is the result of using the right documentation system.

B  A title page should be used in a business report to preview the report’s most important contents.

C  It is important to strike a balance between objectivity and positivity in a report.

D  A business report should always use as many bulleted or numbered lists as possible.

E  Preview statements help decision makers judge the quality of the data provided in business reports.

A  validation

B  reciprocation

C  attribution

D  depersonalization

E  manipulation

A  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

B  Top management is usually the audience for routine messages, so audience analysis is vital.

C  Routine messages are not important, so audience analysis is unnecessary.

D  Most routine messages do not contain much content, so little audience analysis is needed.

E  Routine messages are not composed very often, so audience analysis must be thorough.

A  verbal communication process

B  review process

C  thought process

D  active listening process

E  interpersonal communication process

A  richness

B  control

C  immediacy

D  constraint

E  coordination

A  Industry sites list a variety of sources that may be more current than the information in business databases.

B  The information found on the Internet tends to be of uniformly good quality.

C  None of the information sources on the web are informed and accurate.

D  Speeches and presentations provided in video and audio format have no usefulness for business research.

E  It is not necessary to document information sources found on the web.

A  providing supporting details for your conclusions

B  eliminating choppy bulleted lists

C  avoiding the use of cause-effect statements

D  designing the report for ease of use

E  using direct quotations rather than paraphrases

A  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

B  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

C  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

D  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

E  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

A  texting

B  email

C  written messages

D  social networking

E  webinar