Final Examination

A  Make sure that you start by telling the story of your company.

B  Make sure that your preview takes up the majority of your presentation time.

C  Put all your information on the slides so you can just read them aloud.

D  Put compelling pictures or simple charts on every slide.

E  Double-check every aspect of your supplementary materials.

A  discussing only positives rather than focusing on negatives

B  using the FAIR test to evaluate what other people say

C  keeping personal motivations hidden in the workplace

D  being open and transparent about the company’s confidential matters

E  using the pronouns “your” and “our” to discuss goals and needs

A  use headings to create a storyboard

B  develop effective slides

C  gather content for an effective review

D  understand the needs of your audiences

E  apply the story line approach

A  Jessica tells Halim that she believes he can turn things around for his next performance review.

B  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

C  Mark asks Ben to help ensure that the market share of the company increases.

D  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

E  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

A  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

B  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

C  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

E  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

A  parallel language

B  generous white space

C  passive voice

D  long paragraphs

E  inaccurate statements

A  It helps people understand serious business problems.

B  It makes individuals less transparent.

C  It encourages people to work as individuals instead of as teams.

D  It encourages people to demonstrate accountability.

A  making the message easy to navigate

B  ensuring the communication is fair

C  setting a positive and other-oriented tone

D  making the message easy to read

E  identifying the primary message and key points

A  removing empty phrases

B  removing any redundant words

C  replacing a prepositional phrase with a verb

D  starting with “It is” or “There are”

E  changing the passive voice

A  providing guidelines for how employees should communicate and cooperate with one another

B  setting out the timeline by which the work should be accomplished satisfactorily

C  designating tasks and work outcomes to certain employees

D  encouraging employees to engage in networked communication to solve problems

E  identifying a potential crisis and developing a strategy for avoiding it

A  adaptability

B  expertise

C  reliability

D  bias

E  relevance

A  a discussion forum

B  a blog

C  a wiki

D  microblog

E  a social bookmarking page

A  Low priority on humane orientation

B  Low priority on future orientation

C  High priority on hierarchy

D  High priority on performance orientation

E  Low priority on egalitarianism

A  view the delivery of bad news opportunistically

B  take responsibility for bad events even if they are not at fault

C  avoid sharing bad news because they do not want to be blamed

D  avoid talking to superiors at all for fear that they will be criticized

E  take quick actions to rectify the problems described in a bad-news message

A  working on your weaknesses

B  completing a self-inventory

C  developing hobbies relevant to the job you are applying for

D  researching the needs of your potential employer

E  speaking to people who have the position you are interested in

A  are more expensive than primary research

B  provide outdated information

C  are not found in university libraries

D  take time to navigate

E  contain sparse business-related information

A  Companies respect the rights of their employees to use social media tools for both personal and professional use.

B  Companies understand employees use social media for the sole purpose of improving the company’s business.

C  Companies understand employees use social media for the sole purpose of self-expression.

D  Companies are aware they can control and restrict employees from engaging in social media.

E  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

A  to avoid time zone differences

B  to resolve conflict more easily

C  to encourage sharing of opinions

D  to save money

E  to reduce isolation

A  reforming

B  storming

C  norming

D  forming

E  performing

A  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

B  Go through your presentation quickly because most audiences have a short attention span.

C  Avoid gesturing with your hands, arms, body, and head as it is distracting.

D  Lean back and lower your shoulders to convey self-confidence while presenting.

E  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

A  message review

B  idea analysis

C  message structuring

D  inductive structure

E  analysis of the medium

A  It is important to strike a balance between objectivity and positivity in a report.

B  A business report should always use as many bulleted or numbered lists as possible.

C  Precision in most business reports is the result of using the right documentation system.

D  A title page should be used in a business report to preview the report’s most important contents.

E  Preview statements help decision makers judge the quality of the data provided in business reports.

A  depersonalization

B  attribution

C  reciprocation

D  validation

E  manipulation

A  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

B  Most routine messages do not contain much content, so little audience analysis is needed.

C  Top management is usually the audience for routine messages, so audience analysis is vital.

D  Routine messages are not important, so audience analysis is unnecessary.

E  Routine messages are not composed very often, so audience analysis must be thorough.

A  active listening process

B  review process

C  interpersonal communication process

D  verbal communication process

E  thought process

A  richness

B  immediacy

C  control

D  constraint

E  coordination

A  None of the information sources on the web are informed and accurate.

B  Speeches and presentations provided in video and audio format have no usefulness for business research.

C  It is not necessary to document information sources found on the web.

D  Industry sites list a variety of sources that may be more current than the information in business databases.

E  The information found on the Internet tends to be of uniformly good quality.

A  designing the report for ease of use

B  providing supporting details for your conclusions

C  eliminating choppy bulleted lists

D  avoiding the use of cause-effect statements

E  using direct quotations rather than paraphrases

A  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

B  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

C  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

D  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

E  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

A  webinar

B  texting

C  social networking

D  email

E  written messages