Final Examination

A  Make sure that you start by telling the story of your company.

B  Double-check every aspect of your supplementary materials.

C  Make sure that your preview takes up the majority of your presentation time.

D  Put compelling pictures or simple charts on every slide.

E  Put all your information on the slides so you can just read them aloud.

A  being open and transparent about the company’s confidential matters

B  discussing only positives rather than focusing on negatives

C  keeping personal motivations hidden in the workplace

D  using the FAIR test to evaluate what other people say

E  using the pronouns “your” and “our” to discuss goals and needs

A  understand the needs of your audiences

B  gather content for an effective review

C  apply the story line approach

D  use headings to create a storyboard

E  develop effective slides

A  Mark asks Ben to help ensure that the market share of the company increases.

B  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

C  Jessica tells Halim that she believes he can turn things around for his next performance review.

D  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

E  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

A  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

B  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

C  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

D  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

E  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

A  parallel language

B  inaccurate statements

C  long paragraphs

D  generous white space

E  passive voice

A  It makes individuals less transparent.

B  It encourages people to demonstrate accountability.

C  It helps people understand serious business problems.

D  It encourages people to work as individuals instead of as teams.

A  setting a positive and other-oriented tone

B  identifying the primary message and key points

C  ensuring the communication is fair

D  making the message easy to read

E  making the message easy to navigate

A  replacing a prepositional phrase with a verb

B  removing empty phrases

C  changing the passive voice

D  removing any redundant words

E  starting with “It is” or “There are”

A  identifying a potential crisis and developing a strategy for avoiding it

B  encouraging employees to engage in networked communication to solve problems

C  setting out the timeline by which the work should be accomplished satisfactorily

D  providing guidelines for how employees should communicate and cooperate with one another

E  designating tasks and work outcomes to certain employees

A  bias

B  expertise

C  adaptability

D  relevance

E  reliability

A  a social bookmarking page

B  a wiki

C  a blog

D  microblog

E  a discussion forum

A  High priority on hierarchy

B  Low priority on egalitarianism

C  High priority on performance orientation

D  Low priority on humane orientation

E  Low priority on future orientation

A  avoid talking to superiors at all for fear that they will be criticized

B  view the delivery of bad news opportunistically

C  take quick actions to rectify the problems described in a bad-news message

D  take responsibility for bad events even if they are not at fault

E  avoid sharing bad news because they do not want to be blamed

A  working on your weaknesses

B  researching the needs of your potential employer

C  completing a self-inventory

D  developing hobbies relevant to the job you are applying for

E  speaking to people who have the position you are interested in

A  provide outdated information

B  are more expensive than primary research

C  are not found in university libraries

D  contain sparse business-related information

E  take time to navigate

A  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

B  Companies respect the rights of their employees to use social media tools for both personal and professional use.

C  Companies understand employees use social media for the sole purpose of self-expression.

D  Companies are aware they can control and restrict employees from engaging in social media.

E  Companies understand employees use social media for the sole purpose of improving the company’s business.

A  to reduce isolation

B  to encourage sharing of opinions

C  to save money

D  to resolve conflict more easily

E  to avoid time zone differences

A  forming

B  storming

C  norming

D  performing

E  reforming

A  Avoid gesturing with your hands, arms, body, and head as it is distracting.

B  Go through your presentation quickly because most audiences have a short attention span.

C  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

D  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

E  Lean back and lower your shoulders to convey self-confidence while presenting.

A  message review

B  analysis of the medium

C  inductive structure

D  message structuring

E  idea analysis

A  A title page should be used in a business report to preview the report’s most important contents.

B  Precision in most business reports is the result of using the right documentation system.

C  It is important to strike a balance between objectivity and positivity in a report.

D  Preview statements help decision makers judge the quality of the data provided in business reports.

E  A business report should always use as many bulleted or numbered lists as possible.

A  reciprocation

B  attribution

C  manipulation

D  depersonalization

E  validation

A  Top management is usually the audience for routine messages, so audience analysis is vital.

B  Most routine messages do not contain much content, so little audience analysis is needed.

C  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

D  Routine messages are not important, so audience analysis is unnecessary.

E  Routine messages are not composed very often, so audience analysis must be thorough.

A  review process

B  thought process

C  verbal communication process

D  active listening process

E  interpersonal communication process

A  immediacy

B  control

C  coordination

D  richness

E  constraint

A  The information found on the Internet tends to be of uniformly good quality.

B  None of the information sources on the web are informed and accurate.

C  Industry sites list a variety of sources that may be more current than the information in business databases.

D  Speeches and presentations provided in video and audio format have no usefulness for business research.

E  It is not necessary to document information sources found on the web.

A  providing supporting details for your conclusions

B  designing the report for ease of use

C  using direct quotations rather than paraphrases

D  avoiding the use of cause-effect statements

E  eliminating choppy bulleted lists

A  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

B  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

C  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

D  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

E  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

A  email

B  social networking

C  written messages

D  texting

E  webinar