Navigation » List of Schools » University of Phoenix » Communication » Com 537 – Organizational Communication » Winter 2020 » Final Examination
Below are the questions for the exam with the choices of answers:
Question #1
A Make sure that you start by telling the story of your company.
B Double-check every aspect of your supplementary materials.
C Make sure that your preview takes up the majority of your presentation time.
D Put compelling pictures or simple charts on every slide.
E Put all your information on the slides so you can just read them aloud.
Question #2
A being open and transparent about the company’s confidential matters
B discussing only positives rather than focusing on negatives
C keeping personal motivations hidden in the workplace
D using the FAIR test to evaluate what other people say
E using the pronouns “your” and “our” to discuss goals and needs
Question #3
A understand the needs of your audiences
B gather content for an effective review
C apply the story line approach
D use headings to create a storyboard
E develop effective slides
Question #4
A Mark asks Ben to help ensure that the market share of the company increases.
B Keisha informs Roger that she expects to see an improvement in his output as soon as possible.
C Jessica tells Halim that she believes he can turn things around for his next performance review.
D Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.
E Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.
Question #5
A People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.
B People are good at masking their feelings, but most people still manage to decode nonverbal signals.
C People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.
D People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.
E People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.
Question #6
A parallel language
B inaccurate statements
C long paragraphs
D generous white space
E passive voice
Question #7
A It makes individuals less transparent.
B It encourages people to demonstrate accountability.
C It helps people understand serious business problems.
D It encourages people to work as individuals instead of as teams.
Question #8
A setting a positive and other-oriented tone
B identifying the primary message and key points
C ensuring the communication is fair
D making the message easy to read
E making the message easy to navigate
Question #9
A replacing a prepositional phrase with a verb
B removing empty phrases
C changing the passive voice
D removing any redundant words
E starting with “It is” or “There are”
Question #10
A identifying a potential crisis and developing a strategy for avoiding it
B encouraging employees to engage in networked communication to solve problems
C setting out the timeline by which the work should be accomplished satisfactorily
D providing guidelines for how employees should communicate and cooperate with one another
E designating tasks and work outcomes to certain employees
Question #11
A bias
B expertise
C adaptability
D relevance
E reliability
Question #12
A a social bookmarking page
B a wiki
C a blog
D microblog
E a discussion forum
Question #13
A High priority on hierarchy
B Low priority on egalitarianism
C High priority on performance orientation
D Low priority on humane orientation
E Low priority on future orientation
Question #14
A avoid talking to superiors at all for fear that they will be criticized
B view the delivery of bad news opportunistically
C take quick actions to rectify the problems described in a bad-news message
D take responsibility for bad events even if they are not at fault
E avoid sharing bad news because they do not want to be blamed
Question #15
A working on your weaknesses
B researching the needs of your potential employer
C completing a self-inventory
D developing hobbies relevant to the job you are applying for
E speaking to people who have the position you are interested in
Question #16
A provide outdated information
B are more expensive than primary research
C are not found in university libraries
D contain sparse business-related information
E take time to navigate
Question #17
A Companies view social media as having a negative effect on employee productivity and consider it a distraction.
B Companies respect the rights of their employees to use social media tools for both personal and professional use.
C Companies understand employees use social media for the sole purpose of self-expression.
D Companies are aware they can control and restrict employees from engaging in social media.
E Companies understand employees use social media for the sole purpose of improving the company’s business.
Question #18
A to reduce isolation
B to encourage sharing of opinions
C to save money
D to resolve conflict more easily
E to avoid time zone differences
Question #19
A forming
B storming
C norming
D performing
E reforming
Question #20
A Avoid gesturing with your hands, arms, body, and head as it is distracting.
B Go through your presentation quickly because most audiences have a short attention span.
C Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.
D Use your facial expressions to connect with your audience and show enthusiasm for your topic.
E Lean back and lower your shoulders to convey self-confidence while presenting.
Question #21
A message review
B analysis of the medium
C inductive structure
D message structuring
E idea analysis
Question #22
A A title page should be used in a business report to preview the report’s most important contents.
B Precision in most business reports is the result of using the right documentation system.
C It is important to strike a balance between objectivity and positivity in a report.
D Preview statements help decision makers judge the quality of the data provided in business reports.
E A business report should always use as many bulleted or numbered lists as possible.
Question #23
A reciprocation
B attribution
C manipulation
D depersonalization
E validation
Question #24
A Top management is usually the audience for routine messages, so audience analysis is vital.
B Most routine messages do not contain much content, so little audience analysis is needed.
C The audience is likely to respond positively to routine messages, so little audience analysis is needed.
D Routine messages are not important, so audience analysis is unnecessary.
E Routine messages are not composed very often, so audience analysis must be thorough.
Question #25
A review process
B thought process
C verbal communication process
D active listening process
E interpersonal communication process
Question #26
A immediacy
B control
C coordination
D richness
E constraint
Question #27
A The information found on the Internet tends to be of uniformly good quality.
B None of the information sources on the web are informed and accurate.
C Industry sites list a variety of sources that may be more current than the information in business databases.
D Speeches and presentations provided in video and audio format have no usefulness for business research.
E It is not necessary to document information sources found on the web.
Question #28
A providing supporting details for your conclusions
B designing the report for ease of use
C using direct quotations rather than paraphrases
D avoiding the use of cause-effect statements
E eliminating choppy bulleted lists
Question #29
A Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.
B Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.
C While internal persuasive messages raise a need, external persuasive messages provide a rationale.
D Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.
E Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.
Question #30
A email
B social networking
C written messages
D texting
E webinar