Navigation » List of Schools » University of Phoenix » Communication » Com 537 – Organizational Communication » Winter 2020 » Final Examination
Below are the questions for the exam with the choices of answers:
Question #1
A Make sure that your preview takes up the majority of your presentation time.
B Put compelling pictures or simple charts on every slide.
C Put all your information on the slides so you can just read them aloud.
D Make sure that you start by telling the story of your company.
E Double-check every aspect of your supplementary materials.
Question #2
A keeping personal motivations hidden in the workplace
B being open and transparent about the company’s confidential matters
C using the pronouns “your” and “our” to discuss goals and needs
D discussing only positives rather than focusing on negatives
E using the FAIR test to evaluate what other people say
Question #3
A develop effective slides
B use headings to create a storyboard
C apply the story line approach
D gather content for an effective review
E understand the needs of your audiences
Question #4
A Keisha informs Roger that she expects to see an improvement in his output as soon as possible.
B Mark asks Ben to help ensure that the market share of the company increases.
C Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.
D Jessica tells Halim that she believes he can turn things around for his next performance review.
E Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.
Question #5
A People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.
B People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.
C People are good at masking their feelings, but most people still manage to decode nonverbal signals.
D People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.
E People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.
Question #6
A long paragraphs
B passive voice
C generous white space
D parallel language
E inaccurate statements
Question #7
A It makes individuals less transparent.
B It encourages people to demonstrate accountability.
C It encourages people to work as individuals instead of as teams.
D It helps people understand serious business problems.
Question #8
A identifying the primary message and key points
B making the message easy to navigate
C setting a positive and other-oriented tone
D making the message easy to read
E ensuring the communication is fair
Question #9
A replacing a prepositional phrase with a verb
B removing any redundant words
C changing the passive voice
D starting with “It is” or “There are”
E removing empty phrases
Question #10
A encouraging employees to engage in networked communication to solve problems
B setting out the timeline by which the work should be accomplished satisfactorily
C designating tasks and work outcomes to certain employees
D providing guidelines for how employees should communicate and cooperate with one another
E identifying a potential crisis and developing a strategy for avoiding it
Question #11
A bias
B adaptability
C relevance
D expertise
E reliability
Question #12
A a blog
B a social bookmarking page
C a wiki
D microblog
E a discussion forum
Question #13
A Low priority on humane orientation
B High priority on hierarchy
C Low priority on future orientation
D High priority on performance orientation
E Low priority on egalitarianism
Question #14
A take responsibility for bad events even if they are not at fault
B view the delivery of bad news opportunistically
C avoid sharing bad news because they do not want to be blamed
D take quick actions to rectify the problems described in a bad-news message
E avoid talking to superiors at all for fear that they will be criticized
Question #15
A completing a self-inventory
B speaking to people who have the position you are interested in
C researching the needs of your potential employer
D working on your weaknesses
E developing hobbies relevant to the job you are applying for
Question #16
A contain sparse business-related information
B take time to navigate
C are more expensive than primary research
D provide outdated information
E are not found in university libraries
Question #17
A Companies understand employees use social media for the sole purpose of improving the company’s business.
B Companies are aware they can control and restrict employees from engaging in social media.
C Companies respect the rights of their employees to use social media tools for both personal and professional use.
D Companies understand employees use social media for the sole purpose of self-expression.
E Companies view social media as having a negative effect on employee productivity and consider it a distraction.
Question #18
A to reduce isolation
B to resolve conflict more easily
C to save money
D to encourage sharing of opinions
E to avoid time zone differences
Question #19
A reforming
B storming
C performing
D forming
E norming
Question #20
A Go through your presentation quickly because most audiences have a short attention span.
B Avoid gesturing with your hands, arms, body, and head as it is distracting.
C Lean back and lower your shoulders to convey self-confidence while presenting.
D Use your facial expressions to connect with your audience and show enthusiasm for your topic.
E Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.
Question #21
A idea analysis
B inductive structure
C message review
D message structuring
E analysis of the medium
Question #22
A A title page should be used in a business report to preview the report’s most important contents.
B Precision in most business reports is the result of using the right documentation system.
C It is important to strike a balance between objectivity and positivity in a report.
D A business report should always use as many bulleted or numbered lists as possible.
E Preview statements help decision makers judge the quality of the data provided in business reports.
Question #23
A attribution
B validation
C reciprocation
D manipulation
E depersonalization
Question #24
A Most routine messages do not contain much content, so little audience analysis is needed.
B Routine messages are not composed very often, so audience analysis must be thorough.
C Routine messages are not important, so audience analysis is unnecessary.
D Top management is usually the audience for routine messages, so audience analysis is vital.
E The audience is likely to respond positively to routine messages, so little audience analysis is needed.
Question #25
A verbal communication process
B review process
C active listening process
D thought process
E interpersonal communication process
Question #26
A coordination
B immediacy
C control
D constraint
E richness
Question #27
A Industry sites list a variety of sources that may be more current than the information in business databases.
B It is not necessary to document information sources found on the web.
C The information found on the Internet tends to be of uniformly good quality.
D None of the information sources on the web are informed and accurate.
E Speeches and presentations provided in video and audio format have no usefulness for business research.
Question #28
A providing supporting details for your conclusions
B designing the report for ease of use
C avoiding the use of cause-effect statements
D eliminating choppy bulleted lists
E using direct quotations rather than paraphrases
Question #29
A Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.
B Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.
C Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.
D Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.
E While internal persuasive messages raise a need, external persuasive messages provide a rationale.
Question #30
A written messages
B social networking
C webinar
D texting
E email