Final Exam

A  generate sales.

B  cut costs and increase efficiency.

C  develop a synergy agenda.

D  form a diversity plan.

E  anonymously generate ideas.

A  Encourage employees to post honest, bold, and even unpopular decisions.

B  Create safe channels for employees to air their concerns before going online.

C  Explain what is considered illegal.

D  Clarify what is confidential.

E  Align social policy with the organization’s culture.

A  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

B  Use downtime during business travel to network and make new contacts.

C  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

D  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  professional appearance

B  punctuality

C  ability to communicate

D  manners

E  familiarity with social media

A  globalization

B  ethical standards

C  diversity

D  economic stagnation

E  sustainability

A  extroversion

B  emotional stability

C  agreeableness

D  tolerance for ambiguity

E  conscientiousness

A  expert

B  coercive

C  appearance

D  legitimate

E  reward

A  distinctive positioning

B  collaborative planning

C  retrenchment

D  strategic alliances

E  aggressive growth

A  customers, families of employees, and employees.

B  the board of directors, customers, and owners.

C  competitors, the community, and suppliers.

D  the board of directors, employees, and suppliers.

E  the board of directors, employees, and owners.

A  market

B  Demographic

C  economic

D  social and political

E  political

A  specification.

B  rotation.

C  analysis.

D  description.

E  posting.

A  are superior to all others.

B  need to be changed.

C  are outdated.

D  are hurtful to others.

E  are equal to all other cultures.

A  goals

B  plans

C  objectives

D  culture

E  ethics

A  self-efficacy.

B  tolerance for pain.

C  anxiety.

D  level of extroversion.

E  self-esteem.

A  mission statement.

B  belief statement.

C  code of ethics.

D  management pledge.

E  goals pact.

A  the Occupational Safety and Health Act

B  the Social Security Act

C  the Equal Pay Act

D  Title VII of the Civil Rights Act

E  the Wagner Act

A  security

B  motivating

C  affiliation

D  growth

E  hygiene

A  stability strategy.

B  defensive strategy.

C  merger approach.

D  fixed plan.

E  growth strategy.

A  distribution network.

B  macroenvironment.

C  general environment.

D  task environment.

E  internal stakeholders.

A  norming

B  Performing

C  storming

D  forming

E  adjourning

A  physiological, financial, love, and empowerment.

B  physiological, safety, love, esteem, and self-actualization.

C  physiological, financial, love, esteem, and self-actualization.

D  financial, love, friends, and self-actualization.

E  food and shelter, companionship, ego, and self-actualization.

A  situational control.

B  delegating.

C  leading.

D  planning.

E  upkeep.

A  provide benchmarking results.

B  make employees dissatisfied with the present way of doing things.

C  give employees the tools for change.

D  encourage and reinforce the desired change in the employees.

E  reduce the barriers to change.

A  achievable.

B  linked to an action plan.

C  specific.

D  challenging.

E  little or no feedback.

A  expense budget.

B  capital expenditures budget.

C  income statement.

D  cash flow statement.

E  balance sheet.

A  accommodating

B  collaborating

C  avoiding

D  compromising

E  forcing

A  customer; the employees

B  profits; employee satisfaction.

C  big picture; the necessary details

D  task at hand; ethical standards

E  profitability; details you may be missing

A  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

B  Men are less likely than women to indicate that they are unsure about an issue.

C  Those over the age of 70 are significantly less likely to use any form of social media.

D  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

E  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

A  servant

B  transactional

C  shared

D  leader-member exchange

E  situational