Chapter 2 Quiz

A  flexible hierarchy of authority

B  impersonality

C  clear division of labor

D  formal rules and procedures

E  careers based on merit

A  Mary Parker Follett and James D. Mooney

B  Frederick Herzberg

C  Abraham Maslow

D  Max Weber

E  Frank and Lillian Gilbreth

A  organizing

B  planning

C  control

D  leading

E  motivation

A  The deficit principle, which states that satisfied needs remain motivators.

B  The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.

C  The Hawthorne effect principle, which describes the need for attention.

D  The progression principle, which states that all needs are activated at one time.

E  None of these statements is true

A  absenteeism rate

B  corporate ladder

C  self-fulfilling prophecy

D  employee turnover

E  productivity

A  esteem

B  physiological

C  social

D  safety

E  self-actualization

A  subsystem

B  closed system

C  mixed system

D  system

E  open system

A  mental models

B  shared vision

C  systems thinking

D  all of these are correct

E  personal mastery

A  scalar chain principle

B  unity of direction principle

C  clear division of labor principle

D  hierarchy principle

E  unity of command principle

A  resistance to change

B  flexibility in the face of shifting customer or client needs

C  excessive paperwork or “red tape”

D  empathy apathy

E  flexibility in handling problems