Quiz 2

A  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

B  a process that involves people disagreeing.

C  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

D  a process whereby two or more parties work toward an agreement.

A  a type of conflict between two people.

B  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

C  conflict that takes place between different groups such as between different departments.

D  a process that involves people disagreeing.

A  climate of distrust

B  excessive personal attacks

C  employee feelings of being demeaned with resulting lower morale

D  low individual stress

A  Overcome your fear.

B  Get the facts.

C  Begin aggressively.

D  Listen more than you talk.

A  overnight gas station attendant

B  education

C  law enforcement

D  bartending

A  supervising others

B  caring for others

C  denying requests made by others

D  all of the above

A  accommodation

B  avoidance

C  collaboration

D  compromise

A  creating competition between teams or individuals with a bonus for those with the best solution.

B  building clarity into the situation.

C  encouraging disagreement with no fear of reprisal.

D  assigning someone to play devil’s advocate.

A  Conflict is always problematic in an organization.

B  Conflict generally makes people uncomfortable.

C  Conflict can paralyze an organization.

D  Conflict can lead to less than optimal performance.

A  competition.

B  accommodation.

C  compromise.

D  avoidance.

A  managers fail to delegate authority.

B  teams are willing to cooperate with other teams.

C  team members are willing to commit to a common goal.

D  management is willing to commit needed resources.

A  5-10 percent

B  35-40 percent

C  25-30 percent

D  15-20 percent

A  cross-functional

B  task force

C  product design

D  virtual

A  a team leader

B  someone who is using blocking strategies

C  a task facilitator

D  a relationship builder

A  rich minimalism

B  compact clam

C  slim and sleek

D  nouveau riche

A  Assume privacy but be careful in addressing your email so it reaches the right person.

B  Keep the message focused and readable and be kind-don’t flame.

C  Write a meaningful subject line and avoid attachments.

D  Identify yourself clearly in the first few lines and proofread.

A  members of a team change constantly.

B  team members operate in a social context.

C  team members lack authority.

D  team members are individually accountable for achieving team goals.

A  downward communication / upward communication

B  downward communication / lateral communication

C  upward communication / downward communication

D  interpersonal communication / routine maintenance

A  listen

B  speak clearly

C  answer e-mails promptly

D  filter out distractions

A  consensus needs to be built.

B  people on the team aren’t getting along.

C  group cohesiveness needs to be improved.

D  assignments are not clear or progress is slow.

A  being clear and consistent; letting members know what’s expected of them.

B  being optimistic and generating positive energy.

C  integrity and honesty in communicating with team members.

D  willingness to let team members work on their own without asking them what they are doing and how the job is going.

A  virtual

B  manager-led

C  product design

D  cross-functional

A  team

B  group

C  department

D  unit