CH 10 Quiz

A  Asking for advice.

B  Asking someone to demonstrate correct performance.

C  Recognizing someone at a staff meeting.

D  Giving a limp handshake.

A  Undermine teamwork.

B  Are less effective than cash incentive programs.

C  Are a bad idea.

D  Often are interpreted as punishment by those who fail to receive an anticipated award.

A  Pay for knowledge plan

B  Gain sharing program.

C  Profit sharing plan

D  Production incentive.

A  To motivate employees to exert continuous effort, monetary incentives work better than noncash incentives

B  Intangible awards such as “Employee of the Month” parking spaces are more effective motivators than are tangible rewards such as briefcases.

C  Noncash incentives fail to motivate the majority of workers.

D  Tangible rewards such as company-logo jewelry are more effective motivators than intangible rewards such as vacation travel.

A  Failing to identify commendable actions.

B  Giving positive reinforcement too freely.

C  Misconceptions about positive reinforcement.

D  Preoccupation with self.

A  Simply lack the time to praise their workers.

B  Are convinced that praise reduces productivity, so that workers do not deserve pay increases.

C  Are often wrong; if workers do not receive intangible rewards such as praise, they often demand higher tangible rewards, such as pay raises.

D  Correctly describe the reactions of lower-level workers but not the reactions of middle and upper managers.

A  Her supervisor wants her to resign.

B  Sam is an ineffective employee.

C  Negative feedback is more motivating than positive feedback.

D  Workers prefer negative feedback to no feedback at all.

A  Positive reinforcement may increase productivity.

B  Strokes equal bucks.

C  Productive workers become happy workers.

D  Avoiding confirmation behaviors will increase productivity.

A  positive energy

B  rumor

C  backbiting

D  negative energy

A  Requires more focused effort to maintain than negative energy requires.

B  Provides help with physically draining work, but not with mentally difficult work.

C  Cannot overcome the adverse effects of empowerment.

D  Helps employees to undertake demanding work