CH 9 Quiz

A  Establish a way to deal with disgruntled employees.

B  Screen potential employees.

C  Only hire women.

D  Do not demoralize employees.

A  Training lower-level employees to handle workplace violence, so that supervisors won’t have to be bothered with such matters.

B  Use hiring procedures that screen out unstable people.

C  Getting rid of disgruntled workers as quickly as possible.

D  Providing weapons for all employees.

A  Give the angry person feedback.

B  Avoid responding to anger with anger.

C  Encourage the angry person to vent his anger.

D  Fight fire with fire.

A  Encourage venting.

B  Do not give the angry person feedback.

C  Accept the other’s anger.

D  Avoid responding with your own anger

A  90%

B  70%

C  50%

D  30%

A  Temperament.

B  Emotional balance.

C  Cultural conditioning.

D  Unconscious influences

A  Skill.

B  Cultural conditioning.

C  Unconscious influences.

D  Temperament.

A  High personal competence.

B  Low personal competence.

C  High social competence.

D  Low social competence.

A  40%

B  20%

C  80%

D  50%

A  Reinforcers.

B  Positivity.

C  Emotions.

D  Negativity.