CH 1 Quiz

A  Scientific management.

B  Abuses of child laborers.

C  Group dynamics and motivational methods.

D  Better pay and working conditions.

A  Job influence

B  Supervisory-management influence

C  Organizational culture

D  Political influence

A  Increased penalties for absenteeism, tardiness, and turnover.

B  Substance abuse counseling for employees.

C  Retraining for laid-off workers.

D  Work-family programs and policies.

A  Personal structure and values.

B  Help with her social needs.

C  Goal-setting behavior.

D  Emotional support.

A  One to one relationships

B  Relationships with machinery

C  Relationships with ourselves

D  Relationships with persons in groups

A  The field of human relations attempts to anticipate, resolve, and even prevent problems

B  The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.

C  The field of human relations focuses exclusively on the workplace.

D  The behavioral sciences are oriented more toward application than is the field of human relations.

A  The increased use of technology.

B  An increase in workplace incivility.

C  Churning dislocations caused by mergers.

D  All of these are important developments

A  More leisure time than ever.

B  Changing work patterns create new opportunities and new challenges.

C  Workers can expect to work for fewer employers than ever before

D  General higher morale among today’s workers.

A  High general morale.

B  Relief.

C  Gratitude.

D  Mistrust

A  Personal management.

B  Human resources

C  Relational resource management.

D  Interpersonal relations