Chapter 01 Quiz

A  False

B  True

A  True

B  False

A  True

B  False

A  False

B  True

A  True

B  False

A  False

B  True

A  False

B  True

A  True

B  False

A  False

B  True

A  False

B  True

A  speaking very slowly and loudly to improve their comprehension

B  incorporating jargon and regional dialects to encourage them to adopt your communication style

C  using simple English

D  avoiding smiling and eye contact because these behaviors may not be their cultural norms

A  emphasizing nonverbal differences

B  encouraging ethnocentrism

C  increasing communication barriers in virtual work groups

D  practicing empathy

A  ethnocentrism

B  a cultural norm

C  tolerance

D  stereotyping

A  time orientation

B  democracy

C  idealism

D  ethnocentrism

A  Communicators in low-context cultures assume listeners do not need much background information.

B  Individuals in low-context cultures tend to be logical, analytical, and action oriented.

C  Group membership is valued by individuals in low-context cultures.

D  Communicators in low-context cultures prefer indirect verbal interaction.

A  Diversity

B  Tolerance

C  Ethnocentrism

D  Culture

A  end the meeting

B  politely seek additional information by saying, “I’m not sure that you really agree with my ideas. Do you have a suggestion to improve them?”

C  sarcastically thank Brittany for her support

D  take Brittany aside and tell her to keep her negative behavior to herself

A  Intimate zone

B  Personal zone

C  Public zone

D  Social zone

A  The context of a communication setting can greatly affect the meaning of any nonverbal behavior.

B  When verbal and nonverbal messages conflict, receivers put more faith in the verbal messages.

C  The meanings of nonverbal behaviors are universal among all cultures.

D  Nonverbal communication includes only intended behaviors.

A  Establishing a receptive mind-set

B  Controlling her surroundings

C  Keeping an open mind

A  Psychological barrier

B  Nonverbal distraction

C  Grandstanding

D  Physical barrier

A  Most people are good listeners.

B  Most individuals remember at least three quarters of what they hear.

C  We spend more time listening on the job than reading, writing, or speaking.

D  We misinterpret, misunderstand, or change very little of what we hear.

A  an increase in social media and changing communication technologies

B  a decreased emphasis on ethics

C  an expansion of management

D  a reduction in global competition

A  Digital business messages such as e-mails, tweets, and instant messages do not need to be as clear or professional as other forms of business correspondence.

B  Writing skills are important for only managers and top executives.

C  Messages written in today’s workplace are intended for only internal audiences.

D  Today’s workers will be expected to write a variety of messages using many electronic technologies.

A  conflict resolution

B  problem-solving

C  communication

D  computer