Navigation » List of Schools » Glendale Community College » Business Administration » Busad 106 – Written Business Communication » Fall 2021 » Quiz 2 Chapter 5 to 8
Below are the questions for the exam with the choices of answers:
Question #1
A asynchronous
B synergized
C low empathy
D intrapersonal
Question #2
A You should avoid using headings in information rich and complex messages.
B Readers are likely to be distracted by bullets and numberings in documents.
C Visual appeal should be the first consideration for all written business communications.
D Documents with too much text and not enough white space look daunting or cluttered.
Question #3
A use different font styles and formatting for different headings.
B use wordy prepositional phrases in heading.
C make sure the headings accurately convey the contents of a section.
D avoid using headings in a complex message.
Question #4
A The message is more concise because those are brief phrases.
B The message is more active because the second word is a verb.
C The message is less precise because it contains figurative, not literal, meanings.
D The message is less precise because it lacks a specific subject and it is less wordy.
Question #5
A figures of speech.
B passive verbs.
C parallel language.
D the passive voice.
Question #6
A defusing.
B coordination.
C reinterpretation.
D planning.
Question #7
A Checking your messages once a week and using an automated message to indicate such.
B Checking your messages at the end of the day.
C Checking your messages once an hour.
D Checking your messages just two to four times a day.
Question #8
A IM style does not affect professional reputation.
B Nonstandard language is inappropriate for office communication.
C Emoticons are a good way to break the ice in business situations.
D Take cues from your correspondent’s messaging style.
Question #9
A Reply immediately to explain how soon you can respond in full.
B Log off the system so that the sender will assume you are offline.
C Inform the sender that you are busy and cannot reply straightaway.
D Set up an automated response to say that you are out of town.
Question #10
A written message
B email
C spoken communication
D texting
Question #11
A To store all of a team’s communication in a single place.
B To focus on specific topics and areas of expertise.
C To create a distinctive brand for a company or organization.
D To help the members of a company or organization do better work.
Question #12
A make it difficult to develop creative approaches to solving business problems.
B increases the time taken to market new products.
C causes distractions from work and too much socializing.
D result in extensive business travel resources.
Question #13
A Productivity increases by 80 percent.
B Productivity remains the same.
C Productivity increases by 40 percent.
D Productivity drops by almost 40 percent.
Question #14
A blog
B meta
C wiki
D public
Question #15
A 30 -45 seconds
B 20 to 30 seconds
C 5 to 15 seconds
D less than 1 second
Question #16
A replace a prepositional phrase with a verb.
B remove empty phrases.
C start with “It is” or There are.”
D Eliminate the passive voice.
Question #17
A The active voice diverts attention from the doer.
B People tend to think in doer-action-object pattern.
C The active voice is best when you do not want to attribute blame.
D People tend to sound bossy when using the passive voice.
Question #18
A 25 words.
B 20 words.
C 15 words.
D 8 words.
Question #19
A Layout
B Structure
C Framework
D Tone.
Question #20
A in the inductive approach, the order of the supporting ideas is unimportant.
B in the inductive approach, the supporting reasons are placed before the primary message.
C in the deductive approach, the supporting reasons follow the call to action.
D in the deductive approach, positions are based on assumptions, not facts.
Question #21
A Vern has a logical mind that generally sees issues as linear, step-by-step processes.
B Sonia usually bases her ideas on a single, very popular, human resource journal.
C Alexia is the fastest writer in the department and can whip out a draft in no time.
D Will has a knack for explaining complex issues in a clear, understandable way.
Question #22
A Pat spent a long time planning before she started to write.
B Pat addressed the needs of her audience in the memo.
C Pat drew primarily on her own opinions and expertise.
D Pat spent a long time planning before she started to write.
Question #23
A Complete audience analysis while writing.
B Spend more time planning than writing.
C Do a last minute review of his or her work.
D Adopt a message-centered approach.
Question #24
A Setting a positive and other-oriented tone.
B Sending the message to be proofread.
C Identifying the primary message and key points.
D Double-checking everything.