Quiz 3

A  Present the training

B  Prepare to train.

C  Practice skills

D  Follow-up

E  All the above

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Internal recruiting can have political overtones, as some employees attribute internal promotions to friendships with managers and supervisors.

B  Internal recruiting promotes “inbreeding” and often discourages innovative thinking.

C  All the above

D  Internal recruiting can cause morale problems among those employees who were skipped over for promotion.

A  The cost of internal recruitment is lower than the cost of external recruitment.

B  Managers can better assess the abilities of internal recruits.

C  Improves the morale of the promoted employee.

D  Improves the morale of other employees who see future opportunities for themselves.

E  All the above

A  communication skills to be able to explain revenue processes and decisions with respect to short term and long term business projections

B  analytical skills to understand revenue data

C  operational skills to understand sources of revenue

D  strategic skills to understand how market forces are likely to affect hotel booking trends

E  All the above

A  FALSE

B  TRUE

A  Improved forecasting

B  Improved seasonal pricing and inventory decisions

C  Identification of market segment demands

D  All the above

E  Identification of new market segments

A  to the right customer (business, leisure, convention, or other guest)

B  for the right price (rack rate, corporate rate, group rate, government rate, or discount rate)

C  on the right day (weekday, weekend)

D  All the above

A  hotel

B  construction

C  airline

A  Hubbart

B  Google

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Evaluating

B  Controlling

C  Leading

D  All the above

A  All the above

B  Coordinating

C  Organizing

D  Staffing

E  Planning

A  Illogical

B  Imbalance

C  Variance

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Distribute reports.

B  Post room rates and taxes.

C  Prepare reports,

D  All the above

E  Verify no-show reservations.

A  Complete outstanding postings.

B  All the above

C  Reconcile room status discrepancies.

D  Verify room rates.

E  Balance all departmental accounts.

A  8:00 PM

B  11:00 PM

C  7:00 PM

D  An arbitrary stopping point for the business day, so could be whatever time the particular hotel chooses.

A  Balance all front office accounts.

B  Verify posted entries to guest and non-guest accounts.

C  Generate operational and managerial reports.

D  Resolving room status and rate discrepancies

E  All the above