Quiz 2

A  quantity

B  level

C  quality

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Determines the room rate of a sleeping room

B  Is a report from the restaurant showing how many guests dined in the restaurant.

C  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

D  Reports, meeting room status

A  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

B  All the above

C  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

D  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

A  accounting

B  receipts

C  date

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Credit card

B  Any of the above

C  Cash or debit card

D  Direct billing

E  A combined settlement method

A  Resolution of outstanding guest account balances

B  All the above

C  Creation of a guest history record

D  Updating of room status information

A  superior

B  master

C  great

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Vouchers

B  Ledgers

C  Folios

D  All the above

E  Points of Sale

A  Ensures internal control over cash and non-cash transactions.

B  Records the settlement for all goods and services provided.

C  Tracks transactions throughout the guest cycle.

D  Creates and maintains an accurate account record for each guest or non-guest.

E  All the above

A  Fraud

B  Carelessness

C  Negligence

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Front desk agents should require identification from anyone who asks for a key.

B  Room attendants should not allow anyone in a guestroom without a key.

C  All the above

D  Valet parking should use a numbered three-part form to control cars.

E  Never say a guest’s room number out loud at the front desk.

A  All the above

B  Perimeter and grounds control

C  Control of persons on premises

D  Guestroom security

E  Doors, locks, key control, and access control

A  Solve

B  Run away

C  Identify

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Room service

B  Golf courses, health clubs, exercise rooms

C  All the above

D  Banquet, meeting, and catering facilities

E  Dining rooms, snack bars, specialty restaurants

A  one another

B  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

C  All the above

D  guests

E  personnel in other divisions