Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B The issuing of worthless stocks to manipulate the asking price for a company.
C A federal policy to financially underwrite increased opportunities for communities to develop new industries.
D A manipulation of balance sheets by firms to make more profits without making more or better products.
E The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
Question #2
A Computer-Aided Numeric Controls.
B Management Information Systems.
C “New” Accounting Systems.
D Computer-Assisted Design.
E Innovative Technological Systems.
Question #3
A matrix organization.
B vertical differentiation.
C patrimonial organization.
D spatial differentiation.
E horizontal differentiation.
Question #4
A agriculture->services
B manufacturing->agriculture->services
C agriculture->manufacturing->services
D services->manufacturing
E services->agricultural->manufacturing
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B division of labor by training and skill versus the division of labor by occupational inheritance.
C direct personal control versus bureaucratic control.
D use of tools versus the use of knowledge.
E division of labor by gender and age versus no such division of labor.
Question #6
A the interaction is routinized and the industry is bureaucratized.
B the service provider is a minority-group member, and the interaction is
C the interaction is in a low-paying industry.
D the service provider is a woman, and she does emotion work.
E the interaction is in the retail apparel industry.
Question #7
A increasingly middle-class distribution of jobs
B mostly highly-paid jobs, with a few poorly-paid jobs
C increasing share of poorly-paid jobs, with a few highly-paid jobs
D unchanged occupational distribution from the 1980s
E creation of non-traditional occupations whose pay varies from setting to setting
Question #8
A making an example of a customer who fails to observer the “customer’s role.”
B electronic monitoring.
C rewarding customers who find mistakes in worker procedures.
D encouraging the general public to call misbehavior to the attention of management.
E providing training.
Question #9
A reduces the need for a good memory.
B routinizes the interaction with the patient.
C is irrelevant to the dentist because it is only for Carla’s use.
D eliminates the need for training.
E eliminates the need for face work with the patient.
Question #10
A an individual consumer.
B a college student.
C a family.
D another service worker.
E a business organization.
Question #11
A develop rapport with co-workers.
B establish agreement with management objectives.
C identify leadership potential among workers.
D inform workers of their fringe benefits.
E routinize interactions with customers.
Question #12
A providing adequate water to a community.
B fish farming.
C testing swimming pools for micro-organisms.
D river navigation.
E irrigation of farms.
Question #13
A face-work.
B social control.
C sectoral transformation.
D emotion work
E routinization.
Question #14
A agriculture->services
B agriculture->manufacturing->services
C services->agricultural->manufacturing
D manufacturing->agriculture->services
E services->manufacturing
Question #15
A high skill level or advanced training.
B having powerful clients.
C working the evening shift.
D higher productivity.
E salaried employment.
Question #16
A college graduates make insubordinate workers.
B workers do not take advantage of training opportunities.
C machines using the new technology rarely break down.
D automation reduces the need for workers to make autonomous decisions.
E unions are not interested in issues of worker skill.
Question #17
A insurance — public administration
B wholesale trade — retail trade
C retail trade — personal services
D professional services — finance
E transportation — communication
Question #18
A is used to insure quality control in production.
B exists only in science fiction such as Orwell’s 1984.
C is used to provide greater safety in the workplace.
D is used to monitor the work behavior of employees.
E is forbidden by law in the United States.
Question #19
A skill-upgrading thesis
B deskilling thesis
C social skill thesis
D semi-skilled position
E mixed-effects position
Question #20
A They may allow discrimination against some workers, despite formal rules.
B They may limit bureaucratic control of labor.
C They may facilitate organizational goals.
D They do not arise in unionized workplaces.
E They may affect the level of productivity.
Question #21
A knowledge work will be so significant
B there is still a smaller but highly productive manufacturing sector
C agriculture is less important
D industrial is a synonym for manufacturing
E productivity is hard to measure
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B They typically learn their trade through apprenticeship programs.
C Compared with operatives, they have more autonomy over their jobs.
D Automation has affected them more than other factory workers.
E They are skilled workers.
Question #23
A reduced creativity in bureaucracies
B the centralization of control
C the federal whistle-blowing law
D that formal rules make discrimination more difficult
E the prevalence of larger number of clerical jobs
