Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A earning a high income in my field.
B attaining career satisfaction.
C living longer and healthier.
D all of the above.
Question #2
A offer people prizes for becoming network members.
B include a large number of people.
C be quite restrictive about who can be in your network
D only include people doing work similar to yours.
Question #3
A experiences a consuming, meaningful passion about her work.
B entered her field because of a family business.
C satisfies a few of her religious values through work.
D supplements her paid work with volunteer work.
Question #4
A respond immediately when his boss makes a suggestion.
B procrastinate when faced with a difficult task.
C become stressed with facing a heavy workload.
D search out new potential clients his company is not yet serving.
Question #5
A think through his basket of strengths.
B give himself a clever name, such as “Resilient Roy.”
C compare himself to his favorite brands, such as Nike or Chevrolet.
D list his most important needs for development.
Question #6
A “Excuse me, sir (or madam)”
B “Whatever”
C “You can say that again.”
D “Nice to be here”
Question #7
A Tell me about your record of attendance and punctuality.
B What type of animal do you admire the most?
C How are you feeling and acting today?
D Describe for me a time when you solved a tough problem under a time deadline.
Question #8
A words and phrases that are trending on social media Web sites at the time.
B a modern dictionary of slang.
C current industry buzzwords
D the job description associated with the position.
Question #9
A be aware of qualifications sought by employers.
B stay organized during your job search.
C engage in extreme job hunting.
D use networking to reach company insiders
Question #10
A smiling at interviewers and contacts.
B identifying your potential contribution.
C using multiple approaches to reach the right employer.
D identifying your position objective.
Question #11
A the work is performed too quickly.
B errors are likely to increase.
C the person will appear to be old-fashioned.
D working on the project is less joyful.
Question #12
A propel you toward being more productive.
B make short-range goals superfluous.
C make you a workaholic.
D propel you toward self-employment.
Question #13
A dislike of a task with several components.
B craving the excitement of rushing to make a deadline.
C looking to punish oneself.
D dislike of an overwhelming task.
Question #14
A 30 hours per week from your home and receive high pay.
B 60 hours per week, travel heavily, and face tight deadlines.
C during certain seasons, such as the tax season.
D only from midnight until 8 a.m.
Question #15
A be a mentor to several workers at the same time.
B perform at a high level for sustained periods of time.
C drink Gatorade during business meetings.
D work in the company wellness program.
Question #16
A encourages patients to smoke outside the hospital doors.
B drives an SUV with a sun roof to the hospital.
C skips sterilizing needles before reusing them.
D advocates that the hospital engages in more recycling.
Question #17
A never forgive an immoral act, however small.
B give a little company money to a poor employee.
C be loyal to her convictions.
D not worry about the consequences of her actions.
Question #18
A is in desperate need of a job.
B has worked for a competitor.
C has strong potential to learn the job in question quickly.
D helps shovel his driveway.
Question #19
A turns down the credit applicant because he is driving a competitive brand motorcycle.
B overlooks the fact that the applicant is facing a home foreclosure.
C approves the credit application because he likes the way the customer dresses.
D approves the credit application because it is filled out carefully.
Question #20
A while feeling terribly guilty.
B with work associates who have high work engagement.
C without feeling distress.
D while looking out for the good of the other person.
Question #21
A the customer is always right.
B some customers are so unreasonable they are not worth keeping.
C a customer retention rate of about 50 percent is realistic.
D a company should strive to retain all their customers.
Question #22
A enter into frequent negotiations about price.
B establish a tight legal agreement.
C accept liability for service problems.
D form an personal relationship.
Question #23
A grant $500 in service coupons to a dissatisfied customer.
B please wait in the customer lounge for an hour.
C tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
D explain more clearly the problem with his or her Jaguar.
Question #24
A is charismatic and good at setting visions.
B is so grouchy and angry that he or she is a good model of behavior to avoid.
C complains a lot about poor customer service.
D imposes strict control over employee behavior.
Question #25
A tend to not become a repeat customer.
B usually ask for a refund.
C fill consumer satisfaction surveys with exaggerated, negative comments.
D tell many other people about their dissatisfaction.
Question #26
A a boss who laughs gives generous salary increases.
B most managers are emotionally insecure.
C the shared laughter helps build rapport.
D kissing up is a standard part of most jobs.
Question #27
A be careful not to violate the customs of another culture.
B give loads of smiles and hugs, and all will be fine.
C usually follow the etiquette rules of your own culture.
D recognize that the rules for being polite are the same in most cultures.
Question #28
A was highly introverted.
B had good political skill.
C was emotionally unstable.
D had poor political skill.
Question #29
A be a high maintenance person.
B appear relaxed and friendly at meetings.
C have difficulty controlling her love of sweets..
D be quite hostile toward people she dislikes.
Question #30
A gives constructive criticism instead of angry attacks.
B believes that a friendly atmosphere lowers productivity.
C tells great jokes during business meetings.
D gives angry attacks toward lazy coworkers.
Question #31
A about the person’s characteristics.
B in a group setting.
C about the person’s behavior.
D about the person’s values.
Question #32
A says yes to the boss, but no to coworkers.
B rarely delivers on promises.
C says no to the boss, but yes to coworkers.
D avoids promising to meet deadlines.
Question #33
A competitiveness with team members
B impatience
C diplomacy and tact
D confrontational style
Question #34
A sharing a challenging assignment with the protégé
B solving problems for the protégé
C avoiding a personal friendship with the protégé
D coaxing the protégé into potentially harmful situations
Question #35
A promote the growth of others.
B conduct serious negotiations over lunch.
C are late bloomers in their career.
D dislike most people.
Question #36
A strive to receive bigger rewards than others.
B are willing to endure pain to receive the right reward.
C want to maximize gain and minimize loss.
D bet on the outcomes of a situation.
Question #37
A most workers are greedy.
B the need for economic security and safety is strong.
C collecting company souvenirs is a popular hobby.
D most workers feel they do not receive enough recognition.
Question #38
A desired behavior fades quickly.
B undesired behavior is sustained longer.
C undesired behavior fades quickly.
D desired behavior is sustained longer.
Question #39
A self-interest.
B a spirit of excitement and adventure.
C a need to avoid pain.
D concern for the welfare of others.
Question #40
A more caring about external rewards than getting the job done.
B thankful that they have a job.
C engaged and committed.
D dissatisfied with their working conditions.
