Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A irrelevant and relevant skills.
B personal and job-related skills.
C interpersonal and technical skills.
D intellectual and mechanical skills.
Question #2
A conducting an inventory of employee theft.
B being able to accurately interpret other people’s emotions.
C developing software for measuring employee attitudes.
D statistically analyzing employee turnover.
Question #3
A makes all the important decisions.
B shares the leadership.
C is so laid back he or she is barely noticed.
D provides most of the technical expertise needed by the team.
Question #4
A key words might be unacceptable in the other culture.
B types of smiles might be offensive.
C shades of finger nail paint might be offensive to members of another culture.
D hair styles may offend people in the other culture.
Question #5
A achieving harmony.
B conducting research.
C solving difficult problems.
D challenging faulty ideas.
Question #6
A emotionally arousing
B complex
C factual
D clashes with the receiver’s mental set
Question #7
A helps defuse hostility.
B is a good substitute for low wages.
C increases tension, thus preventing workers from becoming too relaxed.
D takes some power away from leaders.
Question #8
A whether or not a smile is appropriate.
B to what extent your clothing should match that of the work associate from the other culture.
C what type of physical touching is acceptable.
D whether or not it is appropriate to say “Thank you.”
Question #9
A strive extra hard to achieve consensus (everyone accepts the decision).
B dislike individual problem solving.
C attempt to avoid conformity.
D have feelings of inferiority.
Question #10
A cares about them enough to electronically record their conversation.
B does not think they are very important.
C dislikes being a supervisor.
D is on the fast track to the executive suite.
Question #11
A pursuing external rewards such as stock options.
B having a relentless drive to get work accomplished.
C playing video games for a diversion.
D disciplining employees who are late for work.
Question #12
A our woman vice president of marketing.”
B the highest placed girl in our company.”
C one of the best female minds in marketing.”
D our vice president of marketing.”
Question #13
A nonverbal communication proved to be ineffective.
B face-to-face communication was the most valuable for team purposes.
C sending text messages to each other produced the best results.
D talking in loud, abrasive tones facilitated group productivity.
Question #14
A was a determining factor in terms of whether the raters would even listen to the message.
B had one-half the impact of the content of the message.
C had twice the impact of the content of the message.
D was irrelevant so long as it was not squeaky or too low.
Question #15
A disciplining group members.
B controlling and giving orders.
C influencing and persuading others.
D taking care of business transactions.
Question #16
A respect and enjoy a wide range of cultural and individual differences.
B be able to joke about how others are different than you.
C establish quotas for hiring and promoting minority group members.
D tolerate and treat fairly people from many different groups.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A facial expressions.
B posture.
C gestures.
D interpersonal distance.
Question #18
A self-concept.
B self-esteem.
C self-doubts.
D self-monitoring.
Question #19
A showing pornography in the workplace is usually done by powerful executives.
B the harassed person often feels powerful for being a victim.
C the harasser often has more formal power than the person harassed.
D sexual harassers are usually physically strong people.
Question #20
A Sofia Poseidon
B Sally Ponzu
C Sophia Possidon
D Sonia Passon
Question #21
A use an emoticon symbolizing a frown in her e-mail.
B send him or her an instant message with an urgent tag.
C send an e-mail with a black border.
D deliver the message in person.
Question #22
A arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B speaks mostly English and some Spanish during the meeting.
C wants to increase both quality and quantity of the group’s output.
D tells the group that he likes some of what the group is accomplishing but not every thing.
Question #23
A gets even with harasser by harassing him or her.
B receives favorable treatment because of refusal to grant a sexual favor.
C loses out because of refusal to grant a sexual favor.
D is intimidated with sexually-toned language.
Question #24
A be more alert.
B wind up sitting on the floor after a few minutes.
C be more charitable toward ineffective members.
D think that the meeting is not serious.
Question #25
A get the projector to work without swearing.
B maintain a human presence while still making effective use of the technology.
C find one good joke to fit each slide.
D gain acceptance for the idea of presentation technology.
Question #26
A clarify the spoken word.
B prevent the spoken word from being interpreted too literally.
C convey the feeling behind the message.
D repeat the spoken word.
Question #27
A Human Relations in Business
B Helping people get along better
C Human resource management
D Human Resourcefulness in Business
Question #28
A Ask for clarification
B Loudly discourage its originator.
C Ask that it be put in writing.
D Welcome it.
Question #29
A blitz managers in the company with flattering messages.
B lower your level of writing skills to that of the silliest bloggers.
C show loyalty by making gracious comments about your employer.
D invite anybody you can find to be a friend or follower.
Question #30
A low commitment to implementing the decision.
B political approaches to decision making.
C more rapid decisions than individual problem solving.
D better acceptance of the decision.
Question #31
A continuous holding of the phone even when not in use.
B including your phone number on your business card and résumé.
C keeping the phone in a briefcase or handbag.
D wearing only clothing that has a built-in pouch for a phone.
Question #32
A happy-unhappy, and extraversion-introversion.
B interest-disinterest, and honest-dishonest.
C assertive-aggressive, and passive-assertive.
D dominant-subordinate, and cold-warm.
Question #33
A aim for leadership breakthroughs and minimize small acts of leadership.
B allow your leader to make a mistake.
C be self-confident enough to ignore feedback about your traits and behaviors.
D help your leader lead.
Question #34
A achieve minority hiring quotas.
B market products to ethnic groups more effectively.
C move women and minorities into managerial positions more quickly.
D help employees deal more effectively with people of different cultures.
Question #35
A criticize the work, not the person.
B make jokes about the other person’s problems.
C disguise the criticism so it appears to be a compliment.
D criticize the person, not the work.
Question #36
A will most likely be received with defensiveness from associates who themselves are dishonest.
B has a good chance of being received as intended.
C is likely to be misunderstood because so few people in business are honest.
D will most likely encounter barriers because trust is not valued in customer care.
Question #37
A an over-emphasis on rational analysis.
B hesitancy in coming to a conclusion.
C multiple analyses of the alternatives.
D distorted vision and impaired judgment.
Question #38
A send the person with you a text message, just for fun.
B avoid using your cell phone for calls or text messaging.
C make repeated calls, using hands-free equipment.
D use your cell phone only when you have stopped your vehicle for a red light or stop sign.
Question #39
A know whether a message has been received and understood.
B make the sender appear more impressive.
C size up the climate for communication.
D prevent noise from taking place.
Question #40
A many individuals have personality problems.
B members of the same group behave approximately the same.
C members of the same group often behave quite differently.
D many individuals have intellectual problems.
