Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz
Below are the questions for the exam with the choices of answers:
Question #1
A has a good chance of being received as intended.
B is likely to be misunderstood because so few people in business are honest.
C will most likely be received with defensiveness from associates who themselves are dishonest.
D will most likely encounter barriers because trust is not valued in customer care.
Question #2
A clashes with the receiver’s mental set
B emotionally arousing
C factual
D complex
Question #3
A is on the fast track to the executive suite.
B does not think they are very important.
C dislikes being a supervisor.
D cares about them enough to electronically record their conversation.
Question #4
A was a determining factor in terms of whether the raters would even listen to the message.
B had twice the impact of the content of the message.
C had one-half the impact of the content of the message.
D was irrelevant so long as it was not squeaky or too low.
Question #5
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A facial expressions.
B interpersonal distance.
C gestures.
D posture.
Question #6
A arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
B speaks mostly English and some Spanish during the meeting.
C tells the group that he likes some of what the group is accomplishing but not every thing.
D wants to increase both quality and quantity of the group’s output.
Question #7
A prevent the spoken word from being interpreted too literally.
B clarify the spoken word.
C convey the feeling behind the message.
D repeat the spoken word.
Question #8
A presume a relationship of equals.
B emphasize nonverbal rather than verbal communication.
C are likely to compete to dominate.
D are likely to compete to subordinate.
Question #9
A happy-unhappy, and extraversion-introversion.
B dominant-subordinate, and cold-warm.
C assertive-aggressive, and passive-assertive.
D interest-disinterest, and honest-dishonest.
Question #10
A make the sender appear more impressive.
B size up the climate for communication.
C prevent noise from taking place.
D know whether a message has been received and understood.
