Chapter 7 Quiz

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Below are the questions for the exam with the choices of answers:

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Question #1

________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).

A Tactical

B Conceptual

C Technical

D Departmental

Question #2

The downsizing that has occurred in recent years has ________ middle managers in many organizations.

A eliminated the jobs of some

B strengthened the control of

C increased the number of

D increased the importance of

Question #3

Middle managers are responsible for

A developing tactical plans and controlling.

B establishing the vision for the organization.

C assigning specific jobs and evaluating the daily performance of workers.

D devising the organization’s strategic plan.

Question #4

Managers who listen to their subordinates and allow them to participate in decision making are using the ________ style of leadership.

A free-rein

B autocratic

C participative

D bureaucratic

Question #5

According to the box, “Will Strategy Robots Replace Managers?”, with robots having the capabilities to do a multitude of business tasks, why have machines not replaced most human jobs?

A Machines cannot do the jobs of humans, like recommend cancer cures or make banking decisions.

B There is a level of reasoning and strategy that only humans have the ability to do.

C Companies do not want to eliminate all jobs at once.

D Machines are only useful in manufacturing duties.

Question #6

Which of the following statements about leadership styles is most accurate?

A Managers should always start with an autocratic style, but can gradually switch to a more democratic approach if workers earn their trust.

B Managers have no control over the leadership style they use.

C A manager should choose one style and use it consistently.

D Effective managers often use a variety of leadership styles.

Question #7

________ is choosing among two or more alternatives.

A Contingency planning

B Organizational selection

C Decision making

D Utility analysis

Question #8

The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called

A middle management.

B primary management.

C supervisory management.

D secondary management.

Question #9

The revolution in management that is currently under way suggests that the most effective managers of the future will

A specialize in performing one of the four management functions.

B emphasize teamwork.

C be very strict in their treatment of workers.

D emphasize individual initiative rather than teamwork.

Question #10

________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

A Controlling

B Outsourcing

C Coordinating

D Organizing

Question #11

A long time employee of Brightside Electrical, Braden, has been promoted to foreman. In his new position, Braden will rely on

A accounting and financial skills.

B technical skills and human relations skills more than conceptual skills.

C technical skills and conceptual skills, but he won’t really need any human relations skills.

D conceptual skills more than human relations skills.

Question #12

By comparing the types of skills used by managers at different levels within an organization, which of the following is true?

A The specific skills used at different levels of management do vary, but conceptual skills are the most important at all levels.

B Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills.

C The types of skills used by managers do not change much from one level of management to another.

D First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills.

Question #13

When we think of successful music entertainment groups of the past 60 years, the Beatles almost always appear in the top 5! In the early days, the entertainment group’s life cycle could have ended as so many other rock groups do—here today, gone tomorrow. The four musicians were definitely creative and passionate about their craft and genre of music. As the informal leader of the group, John Lennon ________ the others to make important compositional contributions. All four members had the opportunity to create musical compositions and receive copyright credit for their contributions.

A transformed

B enabled

C commanded

D empowered

Question #14

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be

A nonspecific.

B included in the mission statement.

C attainable.

D redundant.

Question #15

________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

A Organizing

B Officiating

C Leading

D Controlling

Question #16

Which of the following statements has resulted in changes in the role of management?

A Firms are recognizing that their workforces are too diverse, so managers must find ways to reduce diversity without violating federal laws against discrimination.

B The marketplace is becoming global, which increases both competition and opportunities for cooperation and integration.

C The desire to encourage teamwork has resulted in larger, more cumbersome organizations with too many workers.

D Most workers today show little initiative or creativity, so managers must spend more time directing their efforts.

Question #17

________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

A Upgrading

B Provisioning

C Energizing

D Enabling

Question #18

________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

A Contingency