Final Exam

A  cut costs and increase efficiency.

B  anonymously generate ideas.

C  develop a synergy agenda.

D  generate sales.

E  form a diversity plan.

A  Create safe channels for employees to air their concerns before going online.

B  Explain what is considered illegal.

C  Encourage employees to post honest, bold, and even unpopular decisions.

D  Align social policy with the organization’s culture.

E  Clarify what is confidential.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  professional appearance

B  punctuality

C  manners

D  familiarity with social media

E  ability to communicate

A  sustainability

B  globalization

C  diversity

D  ethical standards

E  economic stagnation

A  tolerance for ambiguity

B  conscientiousness

C  extroversion

D  emotional stability

E  agreeableness

A  reward

B  legitimate

C  appearance

D  expert

E  coercive

A  strategic alliances

B  distinctive positioning

C  retrenchment

D  aggressive growth

E  collaborative planning

A  competitors, the community, and suppliers.

B  the board of directors, customers, and owners.

C  the board of directors, employees, and owners.

D  the board of directors, employees, and suppliers.

E  customers, families of employees, and employees.

A  economic

B  market

C  social and political

D  Demographic

E  political

A  specification.

B  posting.

C  analysis.

D  description.

E  rotation.

A  are hurtful to others.

B  are outdated.

C  are superior to all others.

D  need to be changed.

E  are equal to all other cultures.

A  ethics

B  culture

C  plans

D  goals

E  objectives

A  self-efficacy.

B  self-esteem.

C  tolerance for pain.

D  anxiety.

E  level of extroversion.

A  mission statement.

B  belief statement.

C  code of ethics.

D  goals pact.

E  management pledge.

A  the Social Security Act

B  the Wagner Act

C  the Equal Pay Act

D  the Occupational Safety and Health Act

E  Title VII of the Civil Rights Act

A  security

B  hygiene

C  affiliation

D  growth

E  motivating

A  fixed plan.

B  stability strategy.

C  merger approach.

D  defensive strategy.

E  growth strategy.

A  distribution network.

B  task environment.

C  internal stakeholders.

D  general environment.

E  macroenvironment.

A  norming

B  forming

C  storming

D  adjourning

E  Performing

A  physiological, safety, love, esteem, and self-actualization.

B  financial, love, friends, and self-actualization.

C  physiological, financial, love, and empowerment.

D  food and shelter, companionship, ego, and self-actualization.

E  physiological, financial, love, esteem, and self-actualization.

A  situational control.

B  upkeep.

C  delegating.

D  leading.

E  planning.

A  reduce the barriers to change.

B  provide benchmarking results.

C  give employees the tools for change.

D  encourage and reinforce the desired change in the employees.

E  make employees dissatisfied with the present way of doing things.

A  challenging.

B  specific.

C  little or no feedback.

D  achievable.

E  linked to an action plan.

A  balance sheet.

B  cash flow statement.

C  capital expenditures budget.

D  income statement.

E  expense budget.

A  collaborating

B  forcing

C  avoiding

D  accommodating

E  compromising

A  profits; employee satisfaction.

B  profitability; details you may be missing

C  task at hand; ethical standards

D  customer; the employees

E  big picture; the necessary details

A  Those over the age of 70 are significantly less likely to use any form of social media.

B  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Men are less likely than women to indicate that they are unsure about an issue.

E  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

A  situational

B  servant

C  leader-member exchange

D  transactional

E  shared