Final Exam

A  generate sales.

B  cut costs and increase efficiency.

C  anonymously generate ideas.

D  develop a synergy agenda.

E  form a diversity plan.

A  Create safe channels for employees to air their concerns before going online.

B  Encourage employees to post honest, bold, and even unpopular decisions.

C  Clarify what is confidential.

D  Explain what is considered illegal.

E  Align social policy with the organization’s culture.

A  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

E  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

A  punctuality

B  manners

C  familiarity with social media

D  professional appearance

E  ability to communicate

A  economic stagnation

B  globalization

C  diversity

D  ethical standards

E  sustainability

A  agreeableness

B  conscientiousness

C  tolerance for ambiguity

D  extroversion

E  emotional stability

A  expert

B  appearance

C  reward

D  coercive

E  legitimate

A  collaborative planning

B  distinctive positioning

C  retrenchment

D  aggressive growth

E  strategic alliances

A  the board of directors, customers, and owners.

B  customers, families of employees, and employees.

C  competitors, the community, and suppliers.

D  the board of directors, employees, and suppliers.

E  the board of directors, employees, and owners.

A  Demographic

B  market

C  political

D  economic

E  social and political

A  specification.

B  description.

C  posting.

D  rotation.

E  analysis.

A  are hurtful to others.

B  need to be changed.

C  are superior to all others.

D  are outdated.

E  are equal to all other cultures.

A  objectives

B  ethics

C  plans

D  goals

E  culture

A  level of extroversion.

B  anxiety.

C  self-esteem.

D  tolerance for pain.

E  self-efficacy.

A  management pledge.

B  belief statement.

C  code of ethics.

D  goals pact.

E  mission statement.

A  the Occupational Safety and Health Act

B  the Social Security Act

C  the Wagner Act

D  the Equal Pay Act

E  Title VII of the Civil Rights Act

A  motivating

B  hygiene

C  security

D  affiliation

E  growth

A  growth strategy.

B  stability strategy.

C  defensive strategy.

D  merger approach.

E  fixed plan.

A  macroenvironment.

B  distribution network.

C  general environment.

D  internal stakeholders.

E  task environment.

A  forming

B  adjourning

C  storming

D  norming

E  Performing

A  physiological, financial, love, and empowerment.

B  physiological, safety, love, esteem, and self-actualization.

C  food and shelter, companionship, ego, and self-actualization.

D  financial, love, friends, and self-actualization.

E  physiological, financial, love, esteem, and self-actualization.

A  delegating.

B  situational control.

C  upkeep.

D  planning.

E  leading.

A  provide benchmarking results.

B  encourage and reinforce the desired change in the employees.

C  reduce the barriers to change.

D  make employees dissatisfied with the present way of doing things.

E  give employees the tools for change.

A  achievable.

B  challenging.

C  linked to an action plan.

D  little or no feedback.

E  specific.

A  income statement.

B  balance sheet.

C  expense budget.

D  capital expenditures budget.

E  cash flow statement.

A  forcing

B  compromising

C  collaborating

D  avoiding

E  accommodating

A  big picture; the necessary details

B  customer; the employees

C  profitability; details you may be missing

D  profits; employee satisfaction.

E  task at hand; ethical standards

A  Men are less likely than women to indicate that they are unsure about an issue.

B  Those over the age of 70 are significantly less likely to use any form of social media.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

E  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

A  shared

B  servant

C  transactional

D  leader-member exchange

E  situational