Final Exam

A  anonymously generate ideas.

B  form a diversity plan.

C  cut costs and increase efficiency.

D  develop a synergy agenda.

E  generate sales.

A  Clarify what is confidential.

B  Create safe channels for employees to air their concerns before going online.

C  Encourage employees to post honest, bold, and even unpopular decisions.

D  Align social policy with the organization’s culture.

E  Explain what is considered illegal.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Use downtime during business travel to network and make new contacts.

C  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

D  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

E  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

A  familiarity with social media

B  punctuality

C  professional appearance

D  manners

E  ability to communicate

A  diversity

B  globalization

C  sustainability

D  ethical standards

E  economic stagnation

A  agreeableness

B  emotional stability

C  extroversion

D  conscientiousness

E  tolerance for ambiguity

A  coercive

B  appearance

C  reward

D  expert

E  legitimate

A  distinctive positioning

B  strategic alliances

C  retrenchment

D  aggressive growth

E  collaborative planning

A  the board of directors, employees, and suppliers.

B  the board of directors, employees, and owners.

C  competitors, the community, and suppliers.

D  the board of directors, customers, and owners.

E  customers, families of employees, and employees.

A  market

B  social and political

C  economic

D  political

E  Demographic

A  posting.

B  description.

C  specification.

D  analysis.

E  rotation.

A  are equal to all other cultures.

B  are hurtful to others.

C  are outdated.

D  need to be changed.

E  are superior to all others.

A  goals

B  ethics

C  objectives

D  plans

E  culture

A  level of extroversion.

B  anxiety.

C  tolerance for pain.

D  self-efficacy.

E  self-esteem.

A  management pledge.

B  belief statement.

C  goals pact.

D  code of ethics.

E  mission statement.

A  the Equal Pay Act

B  the Social Security Act

C  the Wagner Act

D  the Occupational Safety and Health Act

E  Title VII of the Civil Rights Act

A  security

B  motivating

C  hygiene

D  affiliation

E  growth

A  stability strategy.

B  defensive strategy.

C  fixed plan.

D  merger approach.

E  growth strategy.

A  general environment.

B  internal stakeholders.

C  task environment.

D  macroenvironment.

E  distribution network.

A  adjourning

B  storming

C  Performing

D  norming

E  forming

A  physiological, safety, love, esteem, and self-actualization.

B  financial, love, friends, and self-actualization.

C  food and shelter, companionship, ego, and self-actualization.

D  physiological, financial, love, esteem, and self-actualization.

E  physiological, financial, love, and empowerment.

A  delegating.

B  situational control.

C  leading.

D  planning.

E  upkeep.

A  provide benchmarking results.

B  make employees dissatisfied with the present way of doing things.

C  encourage and reinforce the desired change in the employees.

D  reduce the barriers to change.

E  give employees the tools for change.

A  challenging.

B  achievable.

C  little or no feedback.

D  linked to an action plan.

E  specific.

A  capital expenditures budget.

B  cash flow statement.

C  income statement.

D  expense budget.

E  balance sheet.

A  avoiding

B  accommodating

C  compromising

D  collaborating

E  forcing

A  big picture; the necessary details

B  profits; employee satisfaction.

C  profitability; details you may be missing

D  customer; the employees

E  task at hand; ethical standards

A  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

B  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

C  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

D  Those over the age of 70 are significantly less likely to use any form of social media.

E  Men are less likely than women to indicate that they are unsure about an issue.

A  shared

B  servant

C  situational

D  transactional

E  leader-member exchange