Final Exam

A  cut costs and increase efficiency.

B  anonymously generate ideas.

C  develop a synergy agenda.

D  form a diversity plan.

E  generate sales.

A  Clarify what is confidential.

B  Create safe channels for employees to air their concerns before going online.

C  Explain what is considered illegal.

D  Align social policy with the organization’s culture.

E  Encourage employees to post honest, bold, and even unpopular decisions.

A  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

B  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

C  Use downtime during business travel to network and make new contacts.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

A  punctuality

B  ability to communicate

C  professional appearance

D  manners

E  familiarity with social media

A  globalization

B  ethical standards

C  economic stagnation

D  sustainability

E  diversity

A  conscientiousness

B  emotional stability

C  extroversion

D  agreeableness

E  tolerance for ambiguity

A  appearance

B  coercive

C  reward

D  expert

E  legitimate

A  strategic alliances

B  aggressive growth

C  collaborative planning

D  distinctive positioning

E  retrenchment

A  customers, families of employees, and employees.

B  the board of directors, employees, and suppliers.

C  competitors, the community, and suppliers.

D  the board of directors, customers, and owners.

E  the board of directors, employees, and owners.

A  Demographic

B  political

C  economic

D  social and political

E  market

A  description.

B  posting.

C  analysis.

D  rotation.

E  specification.

A  are superior to all others.

B  need to be changed.

C  are outdated.

D  are hurtful to others.

E  are equal to all other cultures.

A  goals

B  objectives

C  plans

D  ethics

E  culture

A  level of extroversion.

B  tolerance for pain.

C  self-efficacy.

D  anxiety.

E  self-esteem.

A  belief statement.

B  management pledge.

C  code of ethics.

D  mission statement.

E  goals pact.

A  the Wagner Act

B  the Occupational Safety and Health Act

C  the Social Security Act

D  Title VII of the Civil Rights Act

E  the Equal Pay Act

A  security

B  motivating

C  growth

D  affiliation

E  hygiene

A  stability strategy.

B  growth strategy.

C  defensive strategy.

D  merger approach.

E  fixed plan.

A  general environment.

B  distribution network.

C  task environment.

D  macroenvironment.

E  internal stakeholders.

A  norming

B  forming

C  storming

D  Performing

E  adjourning

A  food and shelter, companionship, ego, and self-actualization.

B  physiological, financial, love, esteem, and self-actualization.

C  physiological, financial, love, and empowerment.

D  financial, love, friends, and self-actualization.

E  physiological, safety, love, esteem, and self-actualization.

A  delegating.

B  situational control.

C  upkeep.

D  planning.

E  leading.

A  reduce the barriers to change.

B  provide benchmarking results.

C  encourage and reinforce the desired change in the employees.

D  make employees dissatisfied with the present way of doing things.

E  give employees the tools for change.

A  challenging.

B  achievable.

C  specific.

D  little or no feedback.

E  linked to an action plan.

A  expense budget.

B  capital expenditures budget.

C  income statement.

D  cash flow statement.

E  balance sheet.

A  avoiding

B  collaborating

C  accommodating

D  forcing

E  compromising

A  task at hand; ethical standards

B  customer; the employees

C  profits; employee satisfaction.

D  big picture; the necessary details

E  profitability; details you may be missing

A  Men are less likely than women to indicate that they are unsure about an issue.

B  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

C  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

D  Those over the age of 70 are significantly less likely to use any form of social media.

E  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

A  leader-member exchange

B  transactional

C  situational

D  shared

E  servant