Final Exam

A  anonymously generate ideas.

B  form a diversity plan.

C  cut costs and increase efficiency.

D  develop a synergy agenda.

E  generate sales.

A  Encourage employees to post honest, bold, and even unpopular decisions.

B  Align social policy with the organization’s culture.

C  Clarify what is confidential.

D  Explain what is considered illegal.

E  Create safe channels for employees to air their concerns before going online.

A  Use downtime during business travel to network and make new contacts.

B  Before traveling to another country, it is a good idea to follow the news relating to the region, and also to have at least a basic understanding of its history.

C  Expect that business practices will vary widely from country to country, and learn to work within cultural expectations.

D  Understand that face-to-face meetings are crucial for developing and maintaining business relationships.

E  Technology-based meetings conducted through videoconferencing are often as effective as expensive, time-consuming domestic or business travel.

A  ability to communicate

B  manners

C  familiarity with social media

D  punctuality

E  professional appearance

A  economic stagnation

B  ethical standards

C  sustainability

D  globalization

E  diversity

A  tolerance for ambiguity

B  agreeableness

C  extroversion

D  conscientiousness

E  emotional stability

A  expert

B  legitimate

C  appearance

D  coercive

E  reward

A  collaborative planning

B  strategic alliances

C  retrenchment

D  aggressive growth

E  distinctive positioning

A  customers, families of employees, and employees.

B  competitors, the community, and suppliers.

C  the board of directors, customers, and owners.

D  the board of directors, employees, and owners.

E  the board of directors, employees, and suppliers.

A  social and political

B  market

C  economic

D  political

E  Demographic

A  posting.

B  description.

C  specification.

D  rotation.

E  analysis.

A  are hurtful to others.

B  are superior to all others.

C  are equal to all other cultures.

D  are outdated.

E  need to be changed.

A  goals

B  culture

C  objectives

D  plans

E  ethics

A  level of extroversion.

B  anxiety.

C  self-efficacy.

D  tolerance for pain.

E  self-esteem.

A  management pledge.

B  mission statement.

C  goals pact.

D  code of ethics.

E  belief statement.

A  the Wagner Act

B  the Occupational Safety and Health Act

C  Title VII of the Civil Rights Act

D  the Social Security Act

E  the Equal Pay Act

A  hygiene

B  growth

C  security

D  motivating

E  affiliation

A  stability strategy.

B  growth strategy.

C  merger approach.

D  fixed plan.

E  defensive strategy.

A  distribution network.

B  task environment.

C  internal stakeholders.

D  macroenvironment.

E  general environment.

A  forming

B  Performing

C  storming

D  norming

E  adjourning

A  physiological, financial, love, esteem, and self-actualization.

B  physiological, safety, love, esteem, and self-actualization.

C  physiological, financial, love, and empowerment.

D  food and shelter, companionship, ego, and self-actualization.

E  financial, love, friends, and self-actualization.

A  leading.

B  upkeep.

C  planning.

D  delegating.

E  situational control.

A  encourage and reinforce the desired change in the employees.

B  reduce the barriers to change.

C  give employees the tools for change.

D  make employees dissatisfied with the present way of doing things.

E  provide benchmarking results.

A  linked to an action plan.

B  achievable.

C  challenging.

D  little or no feedback.

E  specific.

A  income statement.

B  expense budget.

C  capital expenditures budget.

D  cash flow statement.

E  balance sheet.

A  forcing

B  compromising

C  avoiding

D  accommodating

E  collaborating

A  task at hand; ethical standards

B  profitability; details you may be missing

C  profits; employee satisfaction.

D  customer; the employees

E  big picture; the necessary details

A  The “OK” hand symbol means “all right” or fine in the United States, but is considered an insult in parts of Europe.

B  You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.

C  Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.

D  Those over the age of 70 are significantly less likely to use any form of social media.

E  Men are less likely than women to indicate that they are unsure about an issue.

A  transactional

B  leader-member exchange

C  shared

D  servant

E  situational