Quiz 2

A  FALSE

B  TRUE

A  Bookkeeping

B  Accounting

C  Cashier’s station/cage

D  Surveillance and Security

E  All of the above

A  Poker

B  Blackjack (21)

C  Roulette

D  Craps

E  All of the above

A  TRUE

B  FALSE

A  Incentive travel

B  all the above

C  Excursion travel

D  Niche travel

E  Charter travel

A  Know yourself.

B  Blend the three together to best meet the desired goals for all.

C  All the above

D  Know the people.

E  Know your product

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Weaknesses: The negative attributes of the organization.

B  Threats: The negative outcomes that may occur beyond the control of the organization.

C  Strengths: The positive attributes of the organization.

D  Opportunities: The positive outcomes that may occur beyond the control of the organization.

E  All of the above

A  Associations

B  General public

C  Corporate

D  Social, military education, religious, fraternal (SMERF)

E  All the above

A  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

B  Conference: Meeting, typically for specialty area to discuss advances.

C  Special events: children’s, cultural, sporting, themed, tours, music productions.

D  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

E  All of the above

A  Assess quality

B  Assess the environment

C  Monitor weaknesses

D  Predict outcomes and plan success

E  All of the above

A  All the above

B  Tens of hundreds of thousands of dollars may go into the event.

C  It typically happens once and cannot be redone.

D  All of the work will commence within a few hours to a few days.

E  This could be an once-in-a-lifetime event for the participants.

A  Examining

B  Running

C  Walking

A  Housekeeping

B  Concierge

C  HR

A  TRUE

B  FALSE

A  Ask how everything was during their stay.

B  Ask if they need directions.

C  All the above

D  Ask how everything was during their stay.

E  Ask how everything was during their stay.

A  Ask if there were any recent charges that may have been posted.

B  Ensure that everything is posted to the folio.

C  Ask the room number.

D  All the above

E  Greet the guest with a smile and a warm welcome.

A  Greet the guest with a smile and a warm welcome.

B  Verify name and check identification.

C  All the above

D  Ask for a credit card for incidentals.

E  Establish the form of payment.

A  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

B  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

C  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

D  European Plan (EP): Includes sleeping room only. No meal plan is included.

E  All of the above

A  Uncleaned room

B  Long lines at the Front Desk

C  Room rate is wrong

D  Luggage went to the wrong room

E  All of the above

A  Missed guests’ needs

B  Wrong key or nonworking key

C  Impolite guests

D  Missing reservation

E  All of the above

A  Must be able to handle laborious work with ease

B  Encounters everyone

C  Must be great with people

D  Must be great with people

E  All of the above

A  Acting as valet, and directing cabs

B  Acting as concierge/problem solver

C  Greeting the guest as they enter the property

D  Transporting/storing/receiving luggage

E  All of the above

A  Front Desk

B  Rooms

C  Food

D  Housekeeping

E  All of the above