Quiz 2

A  TRUE

B  FALSE

A  Cashier’s station/cage

B  Accounting

C  Surveillance and Security

D  Bookkeeping

E  All of the above

A  Craps

B  Poker

C  Blackjack (21)

D  Roulette

E  All of the above

A  TRUE

B  FALSE

A  Niche travel

B  Excursion travel

C  Incentive travel

D  Charter travel

E  all the above

A  Know the people.

B  All the above

C  Blend the three together to best meet the desired goals for all.

D  Know your product

E  Know yourself.

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Opportunities: The positive outcomes that may occur beyond the control of the organization.

B  Strengths: The positive attributes of the organization.

C  Weaknesses: The negative attributes of the organization.

D  Threats: The negative outcomes that may occur beyond the control of the organization.

E  All of the above

A  Corporate

B  Social, military education, religious, fraternal (SMERF)

C  General public

D  Associations

E  All the above

A  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

B  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

C  Special events: children’s, cultural, sporting, themed, tours, music productions.

D  Conference: Meeting, typically for specialty area to discuss advances.

E  All of the above

A  Assess the environment

B  Assess quality

C  Predict outcomes and plan success

D  Monitor weaknesses

E  All of the above

A  All the above

B  All of the work will commence within a few hours to a few days.

C  Tens of hundreds of thousands of dollars may go into the event.

D  This could be an once-in-a-lifetime event for the participants.

E  It typically happens once and cannot be redone.

A  Running

B  Examining

C  Walking

A  HR

B  Housekeeping

C  Concierge

A  TRUE

B  FALSE

A  All the above

B  Ask how everything was during their stay.

C  Ask if they need directions.

D  Ask how everything was during their stay.

E  Ask how everything was during their stay.

A  Greet the guest with a smile and a warm welcome.

B  Ask the room number.

C  All the above

D  Ensure that everything is posted to the folio.

E  Ask if there were any recent charges that may have been posted.

A  All the above

B  Ask for a credit card for incidentals.

C  Establish the form of payment.

D  Verify name and check identification.

E  Greet the guest with a smile and a warm welcome.

A  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

B  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

C  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

D  European Plan (EP): Includes sleeping room only. No meal plan is included.

E  All of the above

A  Room rate is wrong

B  Uncleaned room

C  Long lines at the Front Desk

D  Luggage went to the wrong room

E  All of the above

A  Missed guests’ needs

B  Missing reservation

C  Wrong key or nonworking key

D  Impolite guests

E  All of the above

A  Must be great with people

B  Must be able to handle laborious work with ease

C  Encounters everyone

D  Must be great with people

E  All of the above

A  Acting as valet, and directing cabs

B  Acting as concierge/problem solver

C  Transporting/storing/receiving luggage

D  Greeting the guest as they enter the property

E  All of the above

A  Front Desk

B  Rooms

C  Food

D  Housekeeping

E  All of the above