Quiz 2

A  TRUE

B  FALSE

A  Cashier’s station/cage

B  Bookkeeping

C  Accounting

D  Surveillance and Security

E  All of the above

A  Poker

B  Craps

C  Roulette

D  Blackjack (21)

E  All of the above

A  TRUE

B  FALSE

A  Niche travel

B  Charter travel

C  Excursion travel

D  Incentive travel

E  all the above

A  Know yourself.

B  Know the people.

C  All the above

D  Know your product

E  Blend the three together to best meet the desired goals for all.

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Threats: The negative outcomes that may occur beyond the control of the organization.

B  Weaknesses: The negative attributes of the organization.

C  Opportunities: The positive outcomes that may occur beyond the control of the organization.

D  Strengths: The positive attributes of the organization.

E  All of the above

A  All the above

B  Corporate

C  Social, military education, religious, fraternal (SMERF)

D  General public

E  Associations

A  Special events: children’s, cultural, sporting, themed, tours, music productions.

B  Conference: Meeting, typically for specialty area to discuss advances.

C  Convention: Meeting of delegates, cyclical scheduling, and general sessions for all attendees and breakouts for smaller subgroups, often includes tradeshow/exhibition vendors displaying goods and services of a specific trade.

D  Retreat: Less formal, typically smaller in size and at a location remote from business offices.

E  All of the above

A  Predict outcomes and plan success

B  Monitor weaknesses

C  Assess the environment

D  Assess quality

E  All of the above

A  All the above

B  Tens of hundreds of thousands of dollars may go into the event.

C  This could be an once-in-a-lifetime event for the participants.

D  All of the work will commence within a few hours to a few days.

E  It typically happens once and cannot be redone.

A  Running

B  Examining

C  Walking

A  Concierge

B  HR

C  Housekeeping

A  FALSE

B  TRUE

A  Ask how everything was during their stay.

B  All the above

C  Ask how everything was during their stay.

D  Ask if they need directions.

E  Ask how everything was during their stay.

A  Ensure that everything is posted to the folio.

B  Ask if there were any recent charges that may have been posted.

C  All the above

D  Greet the guest with a smile and a warm welcome.

E  Ask the room number.

A  Greet the guest with a smile and a warm welcome.

B  Verify name and check identification.

C  Establish the form of payment.

D  Ask for a credit card for incidentals.

E  All the above

A  Modified American Plan (MAP): includes sleeping room, breakfast, and their choice of one other meal – typically dinner.

B  Continental Plan (CP): Includes sleeping room, and only a continental breakfast

C  European Plan (EP): Includes sleeping room only. No meal plan is included.

D  American Plan (AP): Includes sleeping room, breakfast, lunch, and dinner

E  All of the above

A  Luggage went to the wrong room

B  Long lines at the Front Desk

C  Room rate is wrong

D  Uncleaned room

E  All of the above

A  Wrong key or nonworking key

B  Impolite guests

C  Missed guests’ needs

D  Missing reservation

E  All of the above

A  Encounters everyone

B  Must be great with people

C  Must be great with people

D  Must be able to handle laborious work with ease

E  All of the above

A  Acting as valet, and directing cabs

B  Transporting/storing/receiving luggage

C  Greeting the guest as they enter the property

D  Acting as concierge/problem solver

E  All of the above

A  Food

B  Rooms

C  Front Desk

D  Housekeeping

E  All of the above