Chapter 2 Quiz

A  impersonality

B  careers based on merit

C  formal rules and procedures

D  flexible hierarchy of authority

E  clear division of labor

A  Abraham Maslow

B  Frank and Lillian Gilbreth

C  Max Weber

D  Frederick Herzberg

E  Mary Parker Follett and James D. Mooney

A  motivation

B  control

C  organizing

D  leading

E  planning

A  The deficit principle, which states that satisfied needs remain motivators.

B  None of these statements is true

C  The Hawthorne effect principle, which describes the need for attention.

D  The progression principle, which states that all needs are activated at one time.

E  The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.

A  employee turnover

B  corporate ladder

C  productivity

D  self-fulfilling prophecy

E  absenteeism rate

A  social

B  esteem

C  physiological

D  safety

E  self-actualization

A  system

B  open system

C  subsystem

D  mixed system

E  closed system

A  shared vision

B  systems thinking

C  mental models

D  all of these are correct

E  personal mastery

A  hierarchy principle

B  clear division of labor principle

C  unity of command principle

D  unity of direction principle

E  scalar chain principle

A  excessive paperwork or “red tape”

B  flexibility in the face of shifting customer or client needs

C  flexibility in handling problems

D  resistance to change

E  empathy apathy