Week 3 Video Case Ch. 8 Change Management

A  A patient safety report from the Hospital Safety Officer revealing that medication errors have increased by 15% across all inpatient units

B  Low morale of the unit staff due to several unexpected resignations

C  A memo from the Director of Nursing requesting staff consider carpooling to cut down on overfilled parking lots

D  Demands from the collective bargaining union to increase wages of unlicensed assistive personnel

A  I’ve put this topic on the agenda for next month’s staff meeting so we can discuss it there.

B  I hear your concerns and they are important to me, but this is a hospital mandate, so we have to work together to figure out how our unit can comply.

C  I understand your concerns, but since patient safety is our number one goal, we have to learn to make this work.

D  Let’s start today with addressing these new patient ID bands in every huddle, and then I’ll send a memo before calling a special meeting to discuss this by the end of the week.

A  Schedule a special staff meeting to address the survey results and add ‘patient survey results’ as a standing agenda item for each monthly staff meeting.

B  Request assistance in dealing with this situation from another nurse manager on a similar unit.

C  Develop an action plan to address the patient safety results.

D  Inquire about strategies being used in other areas of the hospital to improve patient satisfaction.

A  The vacancies of two full-time night employees

B  A staff-based committee comprised of rotating staff members who oversee the self-scheduling process

C  The possibility of additional days off when two weekly schedules are combined into one schedule

D  The opportunity to work twelve-hour shifts for those that are interested in doing so

A  Developing appropriate strategies to implement the change

B  Setting target dates for the implementation of the change

C  Being present to support others through the implementation of the change

D  Making others aware of the need for the change to be implemented