Adaptive Quiz Chapter 1

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Question #1

Successful managers enact three types of roles. When it comes to decisional roles, the primary goal is to

A process information.

B analyze data.

C solve a problem.

D reflect an interaction.

Question #2

Sam is proficient in both technical and conceptual skills. However, he has very low levels of emotional intelligence. What do you predict will happen during Sam’s career?

A Sam will have long-term success in lower-level management.

B Sam will not have long-term success at any level of management.

C Sam will have long-term success in top-level management.

D Sam will have long-term success in middle-level management.

Question #3

Mario is a successful middle-level manager. Recently, while leading a project, Mario was unable to handle some of the unstructured problems that arose and to work through the potential implications of different solutions. As Mario’s mentor, what do you recommend he improve in order to prepare for a top management role?

A emotional intelligence

B technical skills

C conceptual skills

D commitment to lifelong learning

Question #4

Alan is a new manager with very strong interests in the details of his field. He spends great amounts of time studying tasks and procedures related to his area of expertise. When it comes to broader, analytical thinking or integrative problem solving, Alan tends to lose interest. In your estimation, what is your prediction for Alan’s career?

A Alan will seek out higher positions of management.

B Alan will thrive as a lower-level manager.

C Alan will thrive as a top-level manager.

D Alan will become bored in his current position.

Question #5

What is an advantage of building social capital?

A Others will admire you.

B Your staff will be obedient.

C The cost of labor declines.

D You can get things done.

Question #6

To build social capital as broadly as possible, what is the most effective strategy a manager should follow?

A maintaining relationships with peers

B networking with customers, suppliers, and community representatives

C seeking input from team members

D developing emotional intelligence

Question #7

A bank is developing a new Internet portal and has a number of promising candidates to lead the project. Whom do you recommend for the position of project manager?

A Dick is a grand networker, able to find talent as needed.

B Patsy is highly skilled at explaining what needs to be done.

C Mable is able to inspire commitment and encourage mutual support.

D Johan is unusually creative at solving problems as they arise.

Question #8

As a part of Will’s job at a foundation, he is expected to build a broad portfolio of social capital. Which strategy would best serve Will in this goal?

A maintaining relationships with peers

B focusing on the development of self-awareness

C networking with customers, suppliers, and community representatives

D voting in board of directors elections

Question #9

Justine is a supervisor for GreenTech, Inc. and is looking forward to a promotion. Which level of management best represents Justine’s next position?

A first-line management

B executive management

C middle management

D top management

Question #10

Managers today must meet multiple and changing expectations. Which manager will most likely be successful in meeting these challenges?

A a manager who regularly reports to his or her supervisor

B a manager who helps and supports operating workers

C a manager who penalizes workers who do not meet set productivity goals

D a manager who gives specific, direct orders for subordinates to follow

Question #11

Scott has a great deal of opportunity to make decisions in his current job; and he enjoys the support his managers offer to help him do his job well. Which best describes the type of company Scott works for?

A a company where accountability flows upward

B a company with a low QWL environment

C a company with a pyramid approach

D a company with an upside-down pyramid approach

Question #12

In an organization with the upside-down pyramid mindset, management is most effective if it aims to be

A supportive and respectful.

B accountable and performance-focused.

C accountable and driven.

D decisive and supportive.

Question #13

The manager who will have the most success dealing with shifting expectations is the one who

A helps and supports operating workers.

B fills in the gaps when workers fall short.

C regularly reports to his or her supervisor.

D gives specific, direct orders for subordinates to follow.

Question #14

Sam is discussing his dreams when he says, “I can’t wait until I’m in top management—then I won’t have to be accountable to anybody but myself!” Which of the following replies would you propose to Sam?

A That’s true, top managers are only accountable to their closest mentors.

B That’s true, top managers can pursue their dreams without many constraints.

C That’s not true, top managers are held accountable by boards of directors.

D That’s not true, top managers are accountable to their employees.

Question #15

An employee concerned about how an organization is being run could appeal to the board of directors. Which responsibility does the board of directors have?

A leadership

B governance

C supervising

D accountability

Question #16

Inputs measure ________, while ________ is measured by outputs.

A productivity; teamwork

B efficiency; effectiveness

C effectiveness; efficiency

D teamwork; productivity

Question #17

Adding value to the original inputs through operations is a requirement for

A increasing efficiency.

B marketing the organization.

C earning profits.

D hiring labor.

Question #18

Executives at XYZ Industries are committed to drawing upon the full knowledge, experience, and commitment of all members of the organization. These executives recognize the

A demise of “command and control.”

B importance of valuing human capital.

C need for increased teamwork.

D expectations of the new workforce.

Question #19

What is an example of teamwork?

A clarifying job roles

B providing good training

C following policy exactly

D de-emphasizing hierarchy

Question #20

Performance efficiency is

A an input measure of resource cost associated with goal accomplishment.

B an output measure of task or goal accomplishment.

C the quantity and quality of work performance with resource utilization considered.

D the quantity and quality of work performance without resource utilization considered.

Question #21

Performance effectiveness measures include

A goal accomplishment.

B technological contribution.

C resource quality.

D transformation speed.

Question #22

_______ is an input measure of resource cost associated with goal accomplishment.

A Performance effectiveness

B Transformation process

C Productivity

D Performance efficiency

Question #23

________ is the quantity and quality of work performance, with resource utilization considered.

A Performance effectiveness

B Performance efficiency

C Productivity

D The transformation process

Question #24

What percentage of organizations are open systems?

A 83%

B 50%

C 100%

D 27%

Question #25

Performance effectiveness is a(n) __________ measure of task performance, while performance efficiency is a(n) __________ measure of task performance.

A output; input

B input; productivity

C productivity; resource

D input; output

Question #26

Networking is important for

A communication and coordination.

B cost and control.

C effectiveness.

D goals and resources.

Question #27

Embracing diversity within an organization, rather than simply “meeting quotas” may allow the organization to achieve which benefit?

A improving corporate governance

B building new global markets

C creating new opportunities to improve performance

D attracting more knowledge workers

Question #28

Your company is considering global sourcing of labor and components for a new product. A local newspaper learns of the plan and sends someone to interview you about the ethics of this move. What is one ethical consideration that you should address?

A unstable exchange rates

B problems with international trade agreements

C wages and work conditions in the host country

D lack of skilled workers in the host country

Question #29

One of your staff, Raj, is widely recognized within the company for expertise with job-relevant tasks and capabilities. As Raj’s manager, what would you recommend he improve in order to further differentiate his talents from those of his peers?

A commitment

B self-management skills

C personal brand

D moral leadership

Question #30

A business consultant has advised your company to consider global sourcing and increased use of part-time workers. What is the likely benefit to your company if you adopt this advice?

A better corporate governance

B increased diversity

C reduced staffing costs

D new market opportunities

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Adaptive Quiz Chapter 1

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