Test 4

A  Risk assessment

B  Disaster recovery plan

C  Disaster planning

A  The critical functions performed to achieve the organization’s purpose

B  An idealized goal that proposes a new future for an organization

C  The purpose or ultimate outcome of the organization

D  The core values or guides to behavior used when engaging in the critical functions

A  Also known as a common law employee

B  Works less than 30 hours per week

C  Employed by a service firm and assigned to work at a business or organization

D  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

A  True

B  False

A  50 years old

B  60 years old

C  65 years old

D  40 years old

A  Mentoring

B  Coaching

C  Team building

D  Advising

A  Telecommunication failure

B  Improper handling of data

C  Malicious destruction of assets

D  Unauthorized access to data

A  Motivation

B  Retention

C  Conflict

D  Recruitment

A  Assessment of the organization’s external environment

B  Goal setting

C  Method identification

D  The establishment of a basic mission

A  Vision statement

B  Mission statement

C  Strategic planning

A  Team building

B  Advising

C  Mentoring

D  Coaching

A  2

B  3

C  5

D  4

A  SWOT technique

B  project management

C  process improvement

D  policy

A  process improvement

B  SWOT technique

C  policy

D  project management

A  SWOT technique

B  project management

C  policy

D  process improvement

A  policy

B  SWOT technique

C  project management

D  process improvement

A  True

B  False

A  Verifying the candidate is who they say they are

B  Gathering additional information as to why the candidate left their current job

C  Verifying the candidate’s financial status

D  Gathering additional information about the candidate that may be useful in the hiring decision

A  An employee is in a car accident while on vacation and requires time off for surgery.

B  An employee is laid off due to downsizing of the company.

C  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

A  Visitors

B  Employees

C  Customers

D  Job applicants

A  An employee’s fixed term of employment expires

B  The company downsizes and has to lay off the employee

C  An employee resigns to take another position with higher pay

A  False

B  True

A  delegating authority

B  directing authority

C  facilitating authority

A  Where

B  Who

C  How

D  What

A  Elton Mayo

B  Max Weber

C  W. Edwards Deming

D  Douglas McGregor

A  An employee choosing to retire

B  Corporate downsizing

C  An employee is fired

D  The result of disciplinary action

A  12

B  15

C  5

D  10

A  Functional limitation

B  Undue hardship

C  Workplace barrier

D  Reasonable accommodation

A  State legislators

B  The employee

C  The supervisor

D  The organization

A  Departing

B  Facilitating

C  Organizing

D  Planning

A  politics

B  ergonomics

C  economics

D  dynamics

A  Why

B  Where

C  What

D  How

A  Designed to anticipate problems

B  Designed to evaluate final results

C  Designed to measure and evaluate the work in progress

D  Designed to prevent problems

A  Directing

B  Organizing

C  Planning

D  Controlling

A  Hiring and firing employees

B  Establishing appropriate training programs

C  Dealing with problem behaviors

A  The employee is responsible for maintaining a safe work environment.

B  The OSHA regulations are guidelines and are not mandated.

C  The employer must develop and implement a health and safety program to achieve employee protections.

A  staffing

B  departing

C  separation

D  coaching

A  Risk assessment

B  Disaster recovery plan

C  Disaster assessment

D  Disaster planning

A  demotion

B  coaching

C  Termination of employment 

D  oral writing

E  written reprimand

A  Where

B  Why

C  How

D  What

A  Recognize that employees must be frequently monitored to perform their best

B  Recognize that work is done through other people

C  Recognize that doing the work oneself is the best form of role modeling

A  Decision making

B  Correcting deviations from the plan

C  Giving orders

D  Instructing others

A  Job descriptions

B  Position summary

C  Performance standards

D  Qualifications

A  32

B  20

C  30

D  38

A  Reward program

B  Recognition program

C  Incentive

A  A philosophy that employees will excel when they feel a sense of fulfillment at work

B  An employee-focused management philosophy

C  A customer-focused management philosophy

D  A theory that employees dislike work

A  Retiring

B  Separation

C  Termination

D  Departing

A  separation

B  discrimination

C  demotion

D  termination

A  Choices

B  Constants

C  Creations

D  Catalysts

A  Wages

B  Incentives

C  Salary

D  Supplemental benefits