Test 4

A  Risk assessment

B  Disaster planning

C  Disaster recovery plan

A  The purpose or ultimate outcome of the organization

B  The critical functions performed to achieve the organization’s purpose

C  An idealized goal that proposes a new future for an organization

D  The core values or guides to behavior used when engaging in the critical functions

A  Also known as a common law employee

B  Employed by a service firm and assigned to work at a business or organization

C  Works less than 30 hours per week

D  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

A  False

B  True

A  40 years old

B  65 years old

C  60 years old

D  50 years old

A  Mentoring

B  Coaching

C  Advising

D  Team building

A  Telecommunication failure

B  Unauthorized access to data

C  Malicious destruction of assets

D  Improper handling of data

A  Retention

B  Motivation

C  Conflict

D  Recruitment

A  Goal setting

B  Assessment of the organization’s external environment

C  The establishment of a basic mission

D  Method identification

A  Vision statement

B  Mission statement

C  Strategic planning

A  Coaching

B  Team building

C  Mentoring

D  Advising

A  4

B  3

C  2

D  5

A  policy

B  SWOT technique

C  process improvement

D  project management

A  policy

B  project management

C  SWOT technique

D  process improvement

A  policy

B  SWOT technique

C  process improvement

D  project management

A  SWOT technique

B  process improvement

C  policy

D  project management

A  True

B  False

A  Gathering additional information about the candidate that may be useful in the hiring decision

B  Verifying the candidate’s financial status

C  Gathering additional information as to why the candidate left their current job

D  Verifying the candidate is who they say they are

A  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

B  An employee is in a car accident while on vacation and requires time off for surgery.

C  An employee is laid off due to downsizing of the company.

A  Employees

B  Job applicants

C  Visitors

D  Customers

A  An employee’s fixed term of employment expires

B  The company downsizes and has to lay off the employee

C  An employee resigns to take another position with higher pay

A  False

B  True

A  directing authority

B  facilitating authority

C  delegating authority

A  Who

B  What

C  How

D  Where

A  Douglas McGregor

B  Elton Mayo

C  W. Edwards Deming

D  Max Weber

A  Corporate downsizing

B  The result of disciplinary action

C  An employee is fired

D  An employee choosing to retire

A  5

B  12

C  15

D  10

A  Undue hardship

B  Reasonable accommodation

C  Functional limitation

D  Workplace barrier

A  The organization

B  The employee

C  The supervisor

D  State legislators

A  Facilitating

B  Departing

C  Planning

D  Organizing

A  politics

B  ergonomics

C  economics

D  dynamics

A  What

B  Where

C  Why

D  How

A  Designed to evaluate final results

B  Designed to anticipate problems

C  Designed to prevent problems

D  Designed to measure and evaluate the work in progress

A  Organizing

B  Controlling

C  Directing

D  Planning

A  Hiring and firing employees

B  Dealing with problem behaviors

C  Establishing appropriate training programs

A  The OSHA regulations are guidelines and are not mandated.

B  The employer must develop and implement a health and safety program to achieve employee protections.

C  The employee is responsible for maintaining a safe work environment.

A  departing

B  staffing

C  separation

D  coaching

A  Disaster recovery plan

B  Risk assessment

C  Disaster assessment

D  Disaster planning

A  Termination of employment 

B  oral writing

C  demotion

D  written reprimand

E  coaching

A  What

B  How

C  Why

D  Where

A  Recognize that doing the work oneself is the best form of role modeling

B  Recognize that employees must be frequently monitored to perform their best

C  Recognize that work is done through other people

A  Instructing others

B  Decision making

C  Giving orders

D  Correcting deviations from the plan

A  Position summary

B  Qualifications

C  Performance standards

D  Job descriptions

A  30

B  20

C  38

D  32

A  Reward program

B  Recognition program

C  Incentive

A  An employee-focused management philosophy

B  A customer-focused management philosophy

C  A theory that employees dislike work

D  A philosophy that employees will excel when they feel a sense of fulfillment at work

A  Departing

B  Retiring

C  Termination

D  Separation

A  discrimination

B  separation

C  termination

D  demotion

A  Creations

B  Constants

C  Catalysts

D  Choices

A  Incentives

B  Wages

C  Salary

D  Supplemental benefits