Test 4

A  Risk assessment

B  Disaster planning

C  Disaster recovery plan

A  The purpose or ultimate outcome of the organization

B  An idealized goal that proposes a new future for an organization

C  The core values or guides to behavior used when engaging in the critical functions

D  The critical functions performed to achieve the organization’s purpose

A  Works less than 30 hours per week

B  Employed by a service firm and assigned to work at a business or organization

C  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

D  Also known as a common law employee

A  True

B  False

A  60 years old

B  50 years old

C  40 years old

D  65 years old

A  Team building

B  Advising

C  Coaching

D  Mentoring

A  Malicious destruction of assets

B  Improper handling of data

C  Telecommunication failure

D  Unauthorized access to data

A  Recruitment

B  Conflict

C  Motivation

D  Retention

A  The establishment of a basic mission

B  Method identification

C  Assessment of the organization’s external environment

D  Goal setting

A  Strategic planning

B  Vision statement

C  Mission statement

A  Mentoring

B  Advising

C  Coaching

D  Team building

A  3

B  2

C  4

D  5

A  SWOT technique

B  project management

C  process improvement

D  policy

A  SWOT technique

B  project management

C  policy

D  process improvement

A  policy

B  process improvement

C  SWOT technique

D  project management

A  process improvement

B  project management

C  policy

D  SWOT technique

A  False

B  True

A  Verifying the candidate’s financial status

B  Gathering additional information about the candidate that may be useful in the hiring decision

C  Verifying the candidate is who they say they are

D  Gathering additional information as to why the candidate left their current job

A  An employee is in a car accident while on vacation and requires time off for surgery.

B  An employee is laid off due to downsizing of the company.

C  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

A  Employees

B  Customers

C  Job applicants

D  Visitors

A  An employee resigns to take another position with higher pay

B  An employee’s fixed term of employment expires

C  The company downsizes and has to lay off the employee

A  False

B  True

A  delegating authority

B  facilitating authority

C  directing authority

A  Who

B  Where

C  How

D  What

A  Elton Mayo

B  Douglas McGregor

C  W. Edwards Deming

D  Max Weber

A  An employee choosing to retire

B  Corporate downsizing

C  An employee is fired

D  The result of disciplinary action

A  5

B  15

C  12

D  10

A  Reasonable accommodation

B  Undue hardship

C  Workplace barrier

D  Functional limitation

A  The organization

B  The supervisor

C  State legislators

D  The employee

A  Departing

B  Facilitating

C  Organizing

D  Planning

A  dynamics

B  economics

C  ergonomics

D  politics

A  What

B  How

C  Why

D  Where

A  Designed to prevent problems

B  Designed to measure and evaluate the work in progress

C  Designed to anticipate problems

D  Designed to evaluate final results

A  Directing

B  Controlling

C  Organizing

D  Planning

A  Dealing with problem behaviors

B  Establishing appropriate training programs

C  Hiring and firing employees

A  The OSHA regulations are guidelines and are not mandated.

B  The employer must develop and implement a health and safety program to achieve employee protections.

C  The employee is responsible for maintaining a safe work environment.

A  separation

B  coaching

C  departing

D  staffing

A  Risk assessment

B  Disaster recovery plan

C  Disaster planning

D  Disaster assessment

A  Termination of employment 

B  coaching

C  oral writing

D  written reprimand

E  demotion

A  Why

B  Where

C  What

D  How

A  Recognize that work is done through other people

B  Recognize that employees must be frequently monitored to perform their best

C  Recognize that doing the work oneself is the best form of role modeling

A  Correcting deviations from the plan

B  Instructing others

C  Giving orders

D  Decision making

A  Performance standards

B  Job descriptions

C  Position summary

D  Qualifications

A  30

B  20

C  38

D  32

A  Recognition program

B  Reward program

C  Incentive

A  A philosophy that employees will excel when they feel a sense of fulfillment at work

B  A customer-focused management philosophy

C  An employee-focused management philosophy

D  A theory that employees dislike work

A  Separation

B  Departing

C  Retiring

D  Termination

A  termination

B  separation

C  discrimination

D  demotion

A  Catalysts

B  Constants

C  Choices

D  Creations

A  Wages

B  Incentives

C  Salary

D  Supplemental benefits