Test 4

A  Risk assessment

B  Disaster recovery plan

C  Disaster planning

A  The core values or guides to behavior used when engaging in the critical functions

B  The purpose or ultimate outcome of the organization

C  An idealized goal that proposes a new future for an organization

D  The critical functions performed to achieve the organization’s purpose

A  Works less than 30 hours per week

B  Also known as a common law employee

C  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

D  Employed by a service firm and assigned to work at a business or organization

A  False

B  True

A  40 years old

B  65 years old

C  60 years old

D  50 years old

A  Advising

B  Team building

C  Mentoring

D  Coaching

A  Telecommunication failure

B  Improper handling of data

C  Malicious destruction of assets

D  Unauthorized access to data

A  Retention

B  Motivation

C  Conflict

D  Recruitment

A  Goal setting

B  Method identification

C  The establishment of a basic mission

D  Assessment of the organization’s external environment

A  Vision statement

B  Strategic planning

C  Mission statement

A  Mentoring

B  Coaching

C  Advising

D  Team building

A  5

B  3

C  2

D  4

A  SWOT technique

B  policy

C  project management

D  process improvement

A  policy

B  project management

C  process improvement

D  SWOT technique

A  project management

B  process improvement

C  SWOT technique

D  policy

A  process improvement

B  policy

C  project management

D  SWOT technique

A  True

B  False

A  Gathering additional information about the candidate that may be useful in the hiring decision

B  Verifying the candidate is who they say they are

C  Gathering additional information as to why the candidate left their current job

D  Verifying the candidate’s financial status

A  An employee is laid off due to downsizing of the company.

B  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

C  An employee is in a car accident while on vacation and requires time off for surgery.

A  Visitors

B  Employees

C  Job applicants

D  Customers

A  The company downsizes and has to lay off the employee

B  An employee’s fixed term of employment expires

C  An employee resigns to take another position with higher pay

A  False

B  True

A  directing authority

B  delegating authority

C  facilitating authority

A  Who

B  How

C  What

D  Where

A  Douglas McGregor

B  Elton Mayo

C  Max Weber

D  W. Edwards Deming

A  The result of disciplinary action

B  An employee is fired

C  An employee choosing to retire

D  Corporate downsizing

A  10

B  5

C  12

D  15

A  Functional limitation

B  Undue hardship

C  Workplace barrier

D  Reasonable accommodation

A  The employee

B  The organization

C  The supervisor

D  State legislators

A  Departing

B  Organizing

C  Planning

D  Facilitating

A  politics

B  economics

C  dynamics

D  ergonomics

A  Why

B  How

C  Where

D  What

A  Designed to prevent problems

B  Designed to anticipate problems

C  Designed to measure and evaluate the work in progress

D  Designed to evaluate final results

A  Directing

B  Planning

C  Controlling

D  Organizing

A  Establishing appropriate training programs

B  Hiring and firing employees

C  Dealing with problem behaviors

A  The OSHA regulations are guidelines and are not mandated.

B  The employer must develop and implement a health and safety program to achieve employee protections.

C  The employee is responsible for maintaining a safe work environment.

A  coaching

B  separation

C  departing

D  staffing

A  Risk assessment

B  Disaster planning

C  Disaster assessment

D  Disaster recovery plan

A  oral writing

B  demotion

C  Termination of employment 

D  written reprimand

E  coaching

A  Where

B  What

C  How

D  Why

A  Recognize that doing the work oneself is the best form of role modeling

B  Recognize that work is done through other people

C  Recognize that employees must be frequently monitored to perform their best

A  Correcting deviations from the plan

B  Decision making

C  Instructing others

D  Giving orders

A  Job descriptions

B  Position summary

C  Performance standards

D  Qualifications

A  38

B  30

C  32

D  20

A  Reward program

B  Recognition program

C  Incentive

A  A theory that employees dislike work

B  An employee-focused management philosophy

C  A philosophy that employees will excel when they feel a sense of fulfillment at work

D  A customer-focused management philosophy

A  Termination

B  Departing

C  Separation

D  Retiring

A  discrimination

B  termination

C  demotion

D  separation

A  Creations

B  Constants

C  Choices

D  Catalysts

A  Supplemental benefits

B  Wages

C  Salary

D  Incentives