Test 4

A  Disaster planning

B  Risk assessment

C  Disaster recovery plan

A  The core values or guides to behavior used when engaging in the critical functions

B  The purpose or ultimate outcome of the organization

C  The critical functions performed to achieve the organization’s purpose

D  An idealized goal that proposes a new future for an organization

A  An individual who agrees to perform certain work according to their own means, manner, and methods of performance

B  Works less than 30 hours per week

C  Employed by a service firm and assigned to work at a business or organization

D  Also known as a common law employee

A  True

B  False

A  50 years old

B  60 years old

C  65 years old

D  40 years old

A  Coaching

B  Team building

C  Advising

D  Mentoring

A  Improper handling of data

B  Unauthorized access to data

C  Malicious destruction of assets

D  Telecommunication failure

A  Recruitment

B  Motivation

C  Retention

D  Conflict

A  Method identification

B  Goal setting

C  Assessment of the organization’s external environment

D  The establishment of a basic mission

A  Mission statement

B  Strategic planning

C  Vision statement

A  Coaching

B  Mentoring

C  Advising

D  Team building

A  4

B  2

C  3

D  5

A  project management

B  policy

C  process improvement

D  SWOT technique

A  process improvement

B  project management

C  SWOT technique

D  policy

A  policy

B  project management

C  process improvement

D  SWOT technique

A  policy

B  process improvement

C  project management

D  SWOT technique

A  True

B  False

A  Verifying the candidate’s financial status

B  Gathering additional information as to why the candidate left their current job

C  Gathering additional information about the candidate that may be useful in the hiring decision

D  Verifying the candidate is who they say they are

A  An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.

B  An employee is laid off due to downsizing of the company.

C  An employee is in a car accident while on vacation and requires time off for surgery.

A  Customers

B  Employees

C  Visitors

D  Job applicants

A  An employee’s fixed term of employment expires

B  An employee resigns to take another position with higher pay

C  The company downsizes and has to lay off the employee

A  True

B  False

A  delegating authority

B  directing authority

C  facilitating authority

A  What

B  Who

C  Where

D  How

A  Elton Mayo

B  W. Edwards Deming

C  Douglas McGregor

D  Max Weber

A  An employee choosing to retire

B  Corporate downsizing

C  The result of disciplinary action

D  An employee is fired

A  12

B  10

C  15

D  5

A  Undue hardship

B  Workplace barrier

C  Functional limitation

D  Reasonable accommodation

A  The supervisor

B  The employee

C  State legislators

D  The organization

A  Organizing

B  Departing

C  Facilitating

D  Planning

A  dynamics

B  politics

C  economics

D  ergonomics

A  Why

B  Where

C  What

D  How

A  Designed to anticipate problems

B  Designed to prevent problems

C  Designed to evaluate final results

D  Designed to measure and evaluate the work in progress

A  Directing

B  Controlling

C  Planning

D  Organizing

A  Hiring and firing employees

B  Dealing with problem behaviors

C  Establishing appropriate training programs

A  The employee is responsible for maintaining a safe work environment.

B  The OSHA regulations are guidelines and are not mandated.

C  The employer must develop and implement a health and safety program to achieve employee protections.

A  separation

B  coaching

C  staffing

D  departing

A  Disaster recovery plan

B  Disaster assessment

C  Risk assessment

D  Disaster planning

A  oral writing

B  Termination of employment 

C  written reprimand

D  coaching

E  demotion

A  What

B  How

C  Why

D  Where

A  Recognize that work is done through other people

B  Recognize that employees must be frequently monitored to perform their best

C  Recognize that doing the work oneself is the best form of role modeling

A  Instructing others

B  Giving orders

C  Correcting deviations from the plan

D  Decision making

A  Qualifications

B  Job descriptions

C  Performance standards

D  Position summary

A  30

B  38

C  20

D  32

A  Reward program

B  Incentive

C  Recognition program

A  A theory that employees dislike work

B  A philosophy that employees will excel when they feel a sense of fulfillment at work

C  A customer-focused management philosophy

D  An employee-focused management philosophy

A  Departing

B  Retiring

C  Termination

D  Separation

A  discrimination

B  termination

C  separation

D  demotion

A  Constants

B  Choices

C  Creations

D  Catalysts

A  Supplemental benefits

B  Salary

C  Wages

D  Incentives