Quiz 2

A  a process that involves people disagreeing.

B  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

C  a process whereby two or more parties work toward an agreement.

D  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

A  a process that involves people disagreeing.

B  conflict that takes place between different groups such as between different departments.

C  a type of conflict between two people.

D  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A  excessive personal attacks

B  employee feelings of being demeaned with resulting lower morale

C  low individual stress

D  climate of distrust

A  Overcome your fear.

B  Get the facts.

C  Listen more than you talk.

D  Begin aggressively.

A  bartending

B  law enforcement

C  overnight gas station attendant

D  education

A  supervising others

B  denying requests made by others

C  caring for others

D  all of the above

A  avoidance

B  collaboration

C  compromise

D  accommodation

A  assigning someone to play devil’s advocate.

B  creating competition between teams or individuals with a bonus for those with the best solution.

C  building clarity into the situation.

D  encouraging disagreement with no fear of reprisal.

A  Conflict is always problematic in an organization.

B  Conflict can lead to less than optimal performance.

C  Conflict generally makes people uncomfortable.

D  Conflict can paralyze an organization.

A  competition.

B  avoidance.

C  accommodation.

D  compromise.

A  managers fail to delegate authority.

B  team members are willing to commit to a common goal.

C  management is willing to commit needed resources.

D  teams are willing to cooperate with other teams.

A  15-20 percent

B  35-40 percent

C  25-30 percent

D  5-10 percent

A  cross-functional

B  task force

C  virtual

D  product design

A  a relationship builder

B  a team leader

C  someone who is using blocking strategies

D  a task facilitator

A  compact clam

B  nouveau riche

C  slim and sleek

D  rich minimalism

A  Assume privacy but be careful in addressing your email so it reaches the right person.

B  Identify yourself clearly in the first few lines and proofread.

C  Keep the message focused and readable and be kind-don’t flame.

D  Write a meaningful subject line and avoid attachments.

A  team members operate in a social context.

B  team members lack authority.

C  team members are individually accountable for achieving team goals.

D  members of a team change constantly.

A  upward communication / downward communication

B  downward communication / upward communication

C  interpersonal communication / routine maintenance

D  downward communication / lateral communication

A  listen

B  speak clearly

C  answer e-mails promptly

D  filter out distractions

A  consensus needs to be built.

B  assignments are not clear or progress is slow.

C  people on the team aren’t getting along.

D  group cohesiveness needs to be improved.

A  willingness to let team members work on their own without asking them what they are doing and how the job is going.

B  being optimistic and generating positive energy.

C  integrity and honesty in communicating with team members.

D  being clear and consistent; letting members know what’s expected of them.

A  cross-functional

B  product design

C  manager-led

D  virtual

A  team

B  group

C  unit

D  department