Quiz 2

A  a process that involves people disagreeing.

B  a process whereby two or more parties work toward an agreement.

C  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

D  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

A  a type of conflict between two people.

B  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

C  conflict that takes place between different groups such as between different departments.

D  a process that involves people disagreeing.

A  employee feelings of being demeaned with resulting lower morale

B  low individual stress

C  climate of distrust

D  excessive personal attacks

A  Begin aggressively.

B  Listen more than you talk.

C  Get the facts.

D  Overcome your fear.

A  overnight gas station attendant

B  education

C  bartending

D  law enforcement

A  supervising others

B  caring for others

C  denying requests made by others

D  all of the above

A  accommodation

B  avoidance

C  collaboration

D  compromise

A  building clarity into the situation.

B  creating competition between teams or individuals with a bonus for those with the best solution.

C  encouraging disagreement with no fear of reprisal.

D  assigning someone to play devil’s advocate.

A  Conflict can lead to less than optimal performance.

B  Conflict generally makes people uncomfortable.

C  Conflict can paralyze an organization.

D  Conflict is always problematic in an organization.

A  competition.

B  avoidance.

C  accommodation.

D  compromise.

A  managers fail to delegate authority.

B  management is willing to commit needed resources.

C  team members are willing to commit to a common goal.

D  teams are willing to cooperate with other teams.

A  35-40 percent

B  25-30 percent

C  15-20 percent

D  5-10 percent

A  cross-functional

B  product design

C  virtual

D  task force

A  someone who is using blocking strategies

B  a relationship builder

C  a task facilitator

D  a team leader

A  compact clam

B  nouveau riche

C  rich minimalism

D  slim and sleek

A  Write a meaningful subject line and avoid attachments.

B  Keep the message focused and readable and be kind-don’t flame.

C  Identify yourself clearly in the first few lines and proofread.

D  Assume privacy but be careful in addressing your email so it reaches the right person.

A  members of a team change constantly.

B  team members operate in a social context.

C  team members lack authority.

D  team members are individually accountable for achieving team goals.

A  interpersonal communication / routine maintenance

B  upward communication / downward communication

C  downward communication / lateral communication

D  downward communication / upward communication

A  filter out distractions

B  listen

C  answer e-mails promptly

D  speak clearly

A  people on the team aren’t getting along.

B  consensus needs to be built.

C  assignments are not clear or progress is slow.

D  group cohesiveness needs to be improved.

A  being optimistic and generating positive energy.

B  willingness to let team members work on their own without asking them what they are doing and how the job is going.

C  being clear and consistent; letting members know what’s expected of them.

D  integrity and honesty in communicating with team members.

A  cross-functional

B  virtual

C  product design

D  manager-led

A  group

B  team

C  unit

D  department