Quiz 2

A  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

B  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

C  a process that involves people disagreeing.

D  a process whereby two or more parties work toward an agreement.

A  a process that involves people disagreeing.

B  conflict that takes place between different groups such as between different departments.

C  a type of conflict between two people.

D  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A  low individual stress

B  employee feelings of being demeaned with resulting lower morale

C  excessive personal attacks

D  climate of distrust

A  Listen more than you talk.

B  Overcome your fear.

C  Begin aggressively.

D  Get the facts.

A  overnight gas station attendant

B  law enforcement

C  education

D  bartending

A  caring for others

B  denying requests made by others

C  supervising others

D  all of the above

A  avoidance

B  compromise

C  collaboration

D  accommodation

A  encouraging disagreement with no fear of reprisal.

B  building clarity into the situation.

C  creating competition between teams or individuals with a bonus for those with the best solution.

D  assigning someone to play devil’s advocate.

A  Conflict is always problematic in an organization.

B  Conflict can lead to less than optimal performance.

C  Conflict can paralyze an organization.

D  Conflict generally makes people uncomfortable.

A  competition.

B  avoidance.

C  compromise.

D  accommodation.

A  management is willing to commit needed resources.

B  teams are willing to cooperate with other teams.

C  managers fail to delegate authority.

D  team members are willing to commit to a common goal.

A  5-10 percent

B  15-20 percent

C  25-30 percent

D  35-40 percent

A  task force

B  product design

C  cross-functional

D  virtual

A  someone who is using blocking strategies

B  a relationship builder

C  a task facilitator

D  a team leader

A  rich minimalism

B  slim and sleek

C  nouveau riche

D  compact clam

A  Keep the message focused and readable and be kind-don’t flame.

B  Assume privacy but be careful in addressing your email so it reaches the right person.

C  Identify yourself clearly in the first few lines and proofread.

D  Write a meaningful subject line and avoid attachments.

A  members of a team change constantly.

B  team members are individually accountable for achieving team goals.

C  team members lack authority.

D  team members operate in a social context.

A  upward communication / downward communication

B  downward communication / upward communication

C  downward communication / lateral communication

D  interpersonal communication / routine maintenance

A  speak clearly

B  filter out distractions

C  answer e-mails promptly

D  listen

A  group cohesiveness needs to be improved.

B  people on the team aren’t getting along.

C  consensus needs to be built.

D  assignments are not clear or progress is slow.

A  integrity and honesty in communicating with team members.

B  being clear and consistent; letting members know what’s expected of them.

C  being optimistic and generating positive energy.

D  willingness to let team members work on their own without asking them what they are doing and how the job is going.

A  manager-led

B  product design

C  virtual

D  cross-functional

A  department

B  unit

C  team

D  group