Quiz 2

A  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

B  a process that involves people disagreeing.

C  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

D  a process whereby two or more parties work toward an agreement.

A  a process that involves people disagreeing.

B  conflict that takes place between different groups such as between different departments.

C  a type of conflict between two people.

D  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

A  excessive personal attacks

B  employee feelings of being demeaned with resulting lower morale

C  climate of distrust

D  low individual stress

A  Get the facts.

B  Begin aggressively.

C  Overcome your fear.

D  Listen more than you talk.

A  overnight gas station attendant

B  law enforcement

C  education

D  bartending

A  supervising others

B  caring for others

C  denying requests made by others

D  all of the above

A  avoidance

B  collaboration

C  accommodation

D  compromise

A  encouraging disagreement with no fear of reprisal.

B  building clarity into the situation.

C  creating competition between teams or individuals with a bonus for those with the best solution.

D  assigning someone to play devil’s advocate.

A  Conflict generally makes people uncomfortable.

B  Conflict is always problematic in an organization.

C  Conflict can lead to less than optimal performance.

D  Conflict can paralyze an organization.

A  avoidance.

B  compromise.

C  accommodation.

D  competition.

A  managers fail to delegate authority.

B  management is willing to commit needed resources.

C  team members are willing to commit to a common goal.

D  teams are willing to cooperate with other teams.

A  35-40 percent

B  15-20 percent

C  5-10 percent

D  25-30 percent

A  virtual

B  product design

C  cross-functional

D  task force

A  someone who is using blocking strategies

B  a relationship builder

C  a team leader

D  a task facilitator

A  compact clam

B  rich minimalism

C  slim and sleek

D  nouveau riche

A  Assume privacy but be careful in addressing your email so it reaches the right person.

B  Keep the message focused and readable and be kind-don’t flame.

C  Write a meaningful subject line and avoid attachments.

D  Identify yourself clearly in the first few lines and proofread.

A  team members operate in a social context.

B  members of a team change constantly.

C  team members are individually accountable for achieving team goals.

D  team members lack authority.

A  interpersonal communication / routine maintenance

B  downward communication / lateral communication

C  downward communication / upward communication

D  upward communication / downward communication

A  answer e-mails promptly

B  listen

C  filter out distractions

D  speak clearly

A  people on the team aren’t getting along.

B  assignments are not clear or progress is slow.

C  consensus needs to be built.

D  group cohesiveness needs to be improved.

A  being clear and consistent; letting members know what’s expected of them.

B  willingness to let team members work on their own without asking them what they are doing and how the job is going.

C  integrity and honesty in communicating with team members.

D  being optimistic and generating positive energy.

A  product design

B  manager-led

C  virtual

D  cross-functional

A  unit

B  group

C  team

D  department