Chapter 4 The Leader’s Role in Organizational Direction and Company Culture

A  The company’s managers are expected to be innovative and flexible.

B  The company’s offices feature mahogany desks and credenzas, gold name plates on the office doors, and reserved parking places.

C  The company’s leadership believes that teamwork is important and employees are more productive in open workspaces.

A  by discouraging innovation

B  by weakening the brand

C  by undermining discipline

A  Culture can postively impact employee morale, but it doesn’t affect things like profit or market growth.

B  An appropriate company culture tends to improve overall performance.

C  Culture that doesn’t fit a company’s surroundings has no impact on performance.

A  because it normally only affects the executive team and the most senior managers

B  because it is something that most managers try very hard to conceal from their workers

C  because it is usually communicated more through social cues than through written policies

A  relations between company management and staff

B  a set of official rules that govern company behavior

C  shared assumptions, beliefs, and values that guide employee behavior

A  Barnes & Noble

B  Amazon

C  Lockheed Martin

A  areas of operation

B  philosophical values

C  employee welfare

A  by explaining the company’s philosophical values

B  by describing the company’s market niche

C  by describing the company’s concept of self

A  lists an organization’s products and services

B  explains an organization’s focus to its stakeholders

C  outlines the steps an organization has taken to grow

A  across the globe

B  through access to products

C  in successful businesses

A  by deciding on their course of action

B  by identifying constraints on their operations

C  by considering their desired outcomes

A  who

B  what

C  where

A  to define how an organization will make the world a better place

B  to explain what an organization does and why it does it

C  to communicate an ideal end state of where a company hopes to be

A  effectively explains what needs to be done

B  signals their years of leadership experience

C  allows the employees to decide what to do

A  It tells followers exactly what to do and how to do it.

B  It sets followers on the right direction to reach the company’s goal.

C  It helps to remind followers of the charismatic qualities of a leader.

A  creating a shared vision of an organization that’s highly regarded by all employees

B  instituting a collaborative vision that incorporates input from all employees

C  developing a globally minded vision easily understood by all of an organization’s employees

A  through collaboration of multiple stakeholders in a lengthy process of research and refinement

B  by writing down a leader’s personal ideas and insisting others follow them blindly

C  by surveying followers to get an idea of their personal endeavors

A  a detailed narrative of the organization’s founding and history

B  a thorough understanding of all the organization’s functions

C  a comprehensive assessment of the organization’s finances

A  They increase annual revenue.

B  They solidify brand identification.

C  They influence employee motivation.

A  let customers know what they are buying

B  get stakeholders on the same page

C  outline daily routines of followers

A  Vision statements and mission statements both describe an organization’s purpose for being in business.

B  The vision statement and the mission statement are both meant to distinguish an organization from others in the same field.

C  They are developed simultaneously.

A  A mission statement identifies the scope of a company’s operations, while a vision statement distinguishes the company’s desired outcomes from similar companies in the same industry.

B  A mission statement defines the roles and responsibilities of an organization’s stakeholders, while a vision statement drives an organization to meet its goals.

C  A mission statement defines the nature of managerial work within an organization, while a vision statement explains how managers should operate.