Week 7 Quiz

A  Once the Medicare requirements for QAPI have been met

B  Until the project sponsor is confident improvements are permanent

C  Six months after process improvements have been implemented

D  As long as required by the project measurement plan

A  Work systems analysis

B  Human factors engineering

C  Six Sigma

D  Quality assurance

A  When people are confident the improvement is permanent

B  When data are no longer available

C  After it is confirmed actions were implemented

D  When a higher priority for improvement is identified

A  Celebrate success with staff

B  Complete the P-D-S-A improvement cycle

C  Comply with Medicare requirements

D  Confirm actions are successful

A  Less than 80 percent

B  95 percent

C  90 percent

D  80 percent

A  Process double-checks

B  Software enhancements

C  Tangible involvement by leadership

D  Checklists for staff to follow

A  Do time-work studies to improve efficiency.

B  Gather data on the number of failures.

C  Standardize the process steps.

D  Train people to complete the process steps.

A  Reliability

B  Effectiveness

C  Compliance

A  Reducing inefficiencies

B  Mitigating harm

C  Standardizing the process

D  Making failures visible

A  Punish staff who make mistakes.

B  Encourage personal discretion.

C  Create redundancies.

D  Add process steps.

A  True

B  False

A  False

B  True

A  False

B  True

A  True

B  False

A  Name of the facility’s lawyer

B  Cause of the patient care mistake

C  How other patients may be affected

A  Inadequate communication between care providers

B  Too few facilities with advanced information technology

C  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

D  Failure of process safeguards

A  Incident occurrence

B  Failure mode

C  Incident occurrence

A  Risk summary

B  Environmental assessment

C  Incident report

D  Check sheet

A  Brainstorm reasons for the event

B  Prioritize risk reduction strategies

C  Pilot test process changes

D  Select members of the investigation team

A  Agency for Healthcare Research and Quality

B  National Patient Safety Foundation

C  Quality Improvement Organization

D  Patient Safety Organization

A  Meet Medicare requirements

B  Improve patient safety

C  Evaluate staff performance

D  Reduce wasteful process steps

A  Understand what happened

B  Develop risk-reduction strategies

C  Identify the contributing factors

D  Report event to the governing board

A  To identify unsafe patient care situations

B  To understand the risk of patient care lawsuits

C  To create a database of patient incident information

D  To find which caregivers are not doing their job well

A  Family complains about possible elder abuse by a nursing aide.

B  Patient has a stroke after being given an incorrect medication.

C  An unknown assailant robs a home health nurse at gunpoint.

D  Physician falsifies records to obtain additional reimbursement.

A  Failure mode and effects analysis

B  Root cause analysis

C  Lean Six Sigma project

D  Rapid cycle improvement