Week 7 Quiz

A  As long as required by the project measurement plan

B  Once the Medicare requirements for QAPI have been met

C  Until the project sponsor is confident improvements are permanent

D  Six months after process improvements have been implemented

A  Work systems analysis

B  Quality assurance

C  Six Sigma

D  Human factors engineering

A  When a higher priority for improvement is identified

B  When data are no longer available

C  When people are confident the improvement is permanent

D  After it is confirmed actions were implemented

A  Confirm actions are successful

B  Celebrate success with staff

C  Comply with Medicare requirements

D  Complete the P-D-S-A improvement cycle

A  90 percent

B  95 percent

C  Less than 80 percent

D  80 percent

A  Software enhancements

B  Checklists for staff to follow

C  Process double-checks

D  Tangible involvement by leadership

A  Gather data on the number of failures.

B  Train people to complete the process steps.

C  Standardize the process steps.

D  Do time-work studies to improve efficiency.

A  Effectiveness

B  Reliability

C  Compliance

A  Reducing inefficiencies

B  Mitigating harm

C  Making failures visible

D  Standardizing the process

A  Add process steps.

B  Encourage personal discretion.

C  Create redundancies.

D  Punish staff who make mistakes.

A  True

B  False

A  True

B  False

A  True

B  False

A  False

B  True

A  How other patients may be affected

B  Name of the facility’s lawyer

C  Cause of the patient care mistake

A  Inadequate communication between care providers

B  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

C  Too few facilities with advanced information technology

D  Failure of process safeguards

A  Incident occurrence

B  Incident occurrence

C  Failure mode

A  Risk summary

B  Incident report

C  Check sheet

D  Environmental assessment

A  Brainstorm reasons for the event

B  Prioritize risk reduction strategies

C  Pilot test process changes

D  Select members of the investigation team

A  Patient Safety Organization

B  Agency for Healthcare Research and Quality

C  Quality Improvement Organization

D  National Patient Safety Foundation

A  Reduce wasteful process steps

B  Evaluate staff performance

C  Improve patient safety

D  Meet Medicare requirements

A  Develop risk-reduction strategies

B  Understand what happened

C  Identify the contributing factors

D  Report event to the governing board

A  To identify unsafe patient care situations

B  To create a database of patient incident information

C  To understand the risk of patient care lawsuits

D  To find which caregivers are not doing their job well

A  Physician falsifies records to obtain additional reimbursement.

B  An unknown assailant robs a home health nurse at gunpoint.

C  Family complains about possible elder abuse by a nursing aide.

D  Patient has a stroke after being given an incorrect medication.

A  Root cause analysis

B  Failure mode and effects analysis

C  Rapid cycle improvement

D  Lean Six Sigma project