Week 7 Quiz

A  Until the project sponsor is confident improvements are permanent

B  Six months after process improvements have been implemented

C  Once the Medicare requirements for QAPI have been met

D  As long as required by the project measurement plan

A  Quality assurance

B  Human factors engineering

C  Work systems analysis

D  Six Sigma

A  When people are confident the improvement is permanent

B  When data are no longer available

C  After it is confirmed actions were implemented

D  When a higher priority for improvement is identified

A  Comply with Medicare requirements

B  Complete the P-D-S-A improvement cycle

C  Celebrate success with staff

D  Confirm actions are successful

A  95 percent

B  80 percent

C  Less than 80 percent

D  90 percent

A  Tangible involvement by leadership

B  Process double-checks

C  Checklists for staff to follow

D  Software enhancements

A  Do time-work studies to improve efficiency.

B  Train people to complete the process steps.

C  Standardize the process steps.

D  Gather data on the number of failures.

A  Compliance

B  Effectiveness

C  Reliability

A  Making failures visible

B  Reducing inefficiencies

C  Standardizing the process

D  Mitigating harm

A  Encourage personal discretion.

B  Add process steps.

C  Create redundancies.

D  Punish staff who make mistakes.

A  False

B  True

A  False

B  True

A  True

B  False

A  False

B  True

A  Name of the facility’s lawyer

B  Cause of the patient care mistake

C  How other patients may be affected

A  Too few facilities with advanced information technology

B  Failure of process safeguards

C  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

D  Inadequate communication between care providers

A  Failure mode

B  Incident occurrence

C  Incident occurrence

A  Risk summary

B  Check sheet

C  Incident report

D  Environmental assessment

A  Select members of the investigation team

B  Prioritize risk reduction strategies

C  Brainstorm reasons for the event

D  Pilot test process changes

A  Quality Improvement Organization

B  Patient Safety Organization

C  Agency for Healthcare Research and Quality

D  National Patient Safety Foundation

A  Evaluate staff performance

B  Reduce wasteful process steps

C  Meet Medicare requirements

D  Improve patient safety

A  Understand what happened

B  Develop risk-reduction strategies

C  Report event to the governing board

D  Identify the contributing factors

A  To create a database of patient incident information

B  To identify unsafe patient care situations

C  To understand the risk of patient care lawsuits

D  To find which caregivers are not doing their job well

A  Family complains about possible elder abuse by a nursing aide.

B  Physician falsifies records to obtain additional reimbursement.

C  Patient has a stroke after being given an incorrect medication.

D  An unknown assailant robs a home health nurse at gunpoint.

A  Root cause analysis

B  Failure mode and effects analysis

C  Lean Six Sigma project

D  Rapid cycle improvement