Week 7 Quiz

A  Until the project sponsor is confident improvements are permanent

B  Once the Medicare requirements for QAPI have been met

C  As long as required by the project measurement plan

D  Six months after process improvements have been implemented

A  Quality assurance

B  Work systems analysis

C  Human factors engineering

D  Six Sigma

A  When data are no longer available

B  When a higher priority for improvement is identified

C  When people are confident the improvement is permanent

D  After it is confirmed actions were implemented

A  Celebrate success with staff

B  Confirm actions are successful

C  Comply with Medicare requirements

D  Complete the P-D-S-A improvement cycle

A  95 percent

B  90 percent

C  80 percent

D  Less than 80 percent

A  Process double-checks

B  Software enhancements

C  Tangible involvement by leadership

D  Checklists for staff to follow

A  Gather data on the number of failures.

B  Do time-work studies to improve efficiency.

C  Train people to complete the process steps.

D  Standardize the process steps.

A  Reliability

B  Effectiveness

C  Compliance

A  Making failures visible

B  Mitigating harm

C  Standardizing the process

D  Reducing inefficiencies

A  Create redundancies.

B  Encourage personal discretion.

C  Add process steps.

D  Punish staff who make mistakes.

A  False

B  True

A  True

B  False

A  True

B  False

A  True

B  False

A  Name of the facility’s lawyer

B  How other patients may be affected

C  Cause of the patient care mistake

A  Inadequate communication between care providers

B  Too few facilities with advanced information technology

C  Failure of process safeguards

D  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

A  Failure mode

B  Incident occurrence

C  Incident occurrence

A  Check sheet

B  Incident report

C  Environmental assessment

D  Risk summary

A  Pilot test process changes

B  Select members of the investigation team

C  Brainstorm reasons for the event

D  Prioritize risk reduction strategies

A  Quality Improvement Organization

B  Patient Safety Organization

C  National Patient Safety Foundation

D  Agency for Healthcare Research and Quality

A  Evaluate staff performance

B  Improve patient safety

C  Reduce wasteful process steps

D  Meet Medicare requirements

A  Identify the contributing factors

B  Report event to the governing board

C  Understand what happened

D  Develop risk-reduction strategies

A  To identify unsafe patient care situations

B  To create a database of patient incident information

C  To understand the risk of patient care lawsuits

D  To find which caregivers are not doing their job well

A  Physician falsifies records to obtain additional reimbursement.

B  Patient has a stroke after being given an incorrect medication.

C  Family complains about possible elder abuse by a nursing aide.

D  An unknown assailant robs a home health nurse at gunpoint.

A  Failure mode and effects analysis

B  Lean Six Sigma project

C  Root cause analysis

D  Rapid cycle improvement