Week 7 Quiz

A  As long as required by the project measurement plan

B  Six months after process improvements have been implemented

C  Once the Medicare requirements for QAPI have been met

D  Until the project sponsor is confident improvements are permanent

A  Work systems analysis

B  Quality assurance

C  Six Sigma

D  Human factors engineering

A  When data are no longer available

B  When people are confident the improvement is permanent

C  After it is confirmed actions were implemented

D  When a higher priority for improvement is identified

A  Complete the P-D-S-A improvement cycle

B  Comply with Medicare requirements

C  Celebrate success with staff

D  Confirm actions are successful

A  Less than 80 percent

B  95 percent

C  90 percent

D  80 percent

A  Tangible involvement by leadership

B  Process double-checks

C  Software enhancements

D  Checklists for staff to follow

A  Do time-work studies to improve efficiency.

B  Standardize the process steps.

C  Gather data on the number of failures.

D  Train people to complete the process steps.

A  Compliance

B  Effectiveness

C  Reliability

A  Reducing inefficiencies

B  Making failures visible

C  Mitigating harm

D  Standardizing the process

A  Add process steps.

B  Create redundancies.

C  Punish staff who make mistakes.

D  Encourage personal discretion.

A  True

B  False

A  True

B  False

A  False

B  True

A  False

B  True

A  Cause of the patient care mistake

B  Name of the facility’s lawyer

C  How other patients may be affected

A  Failure of process safeguards

B  Inadequate communication between care providers

C  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

D  Too few facilities with advanced information technology

A  Incident occurrence

B  Failure mode

C  Incident occurrence

A  Environmental assessment

B  Risk summary

C  Check sheet

D  Incident report

A  Select members of the investigation team

B  Pilot test process changes

C  Prioritize risk reduction strategies

D  Brainstorm reasons for the event

A  Patient Safety Organization

B  Agency for Healthcare Research and Quality

C  National Patient Safety Foundation

D  Quality Improvement Organization

A  Improve patient safety

B  Reduce wasteful process steps

C  Evaluate staff performance

D  Meet Medicare requirements

A  Understand what happened

B  Identify the contributing factors

C  Report event to the governing board

D  Develop risk-reduction strategies

A  To create a database of patient incident information

B  To identify unsafe patient care situations

C  To find which caregivers are not doing their job well

D  To understand the risk of patient care lawsuits

A  Patient has a stroke after being given an incorrect medication.

B  Family complains about possible elder abuse by a nursing aide.

C  An unknown assailant robs a home health nurse at gunpoint.

D  Physician falsifies records to obtain additional reimbursement.

A  Lean Six Sigma project

B  Root cause analysis

C  Rapid cycle improvement

D  Failure mode and effects analysis