Week 7 Quiz

A  Six months after process improvements have been implemented

B  Until the project sponsor is confident improvements are permanent

C  Once the Medicare requirements for QAPI have been met

D  As long as required by the project measurement plan

A  Six Sigma

B  Human factors engineering

C  Quality assurance

D  Work systems analysis

A  When a higher priority for improvement is identified

B  After it is confirmed actions were implemented

C  When data are no longer available

D  When people are confident the improvement is permanent

A  Complete the P-D-S-A improvement cycle

B  Celebrate success with staff

C  Comply with Medicare requirements

D  Confirm actions are successful

A  Less than 80 percent

B  80 percent

C  95 percent

D  90 percent

A  Tangible involvement by leadership

B  Process double-checks

C  Checklists for staff to follow

D  Software enhancements

A  Do time-work studies to improve efficiency.

B  Train people to complete the process steps.

C  Gather data on the number of failures.

D  Standardize the process steps.

A  Reliability

B  Effectiveness

C  Compliance

A  Mitigating harm

B  Reducing inefficiencies

C  Standardizing the process

D  Making failures visible

A  Create redundancies.

B  Encourage personal discretion.

C  Punish staff who make mistakes.

D  Add process steps.

A  True

B  False

A  True

B  False

A  True

B  False

A  True

B  False

A  Name of the facility’s lawyer

B  Cause of the patient care mistake

C  How other patients may be affected

A  Too few facilities with advanced information technology

B  Failure of process safeguards

C  According to The Joint Commission in 2015, which of the following was one of the most common root causes of sentinel events in healthcare organizations?

D  Inadequate communication between care providers

A  Incident occurrence

B  Failure mode

C  Incident occurrence

A  Check sheet

B  Risk summary

C  Environmental assessment

D  Incident report

A  Prioritize risk reduction strategies

B  Select members of the investigation team

C  Pilot test process changes

D  Brainstorm reasons for the event

A  Quality Improvement Organization

B  National Patient Safety Foundation

C  Patient Safety Organization

D  Agency for Healthcare Research and Quality

A  Improve patient safety

B  Evaluate staff performance

C  Meet Medicare requirements

D  Reduce wasteful process steps

A  Report event to the governing board

B  Develop risk-reduction strategies

C  Identify the contributing factors

D  Understand what happened

A  To identify unsafe patient care situations

B  To find which caregivers are not doing their job well

C  To understand the risk of patient care lawsuits

D  To create a database of patient incident information

A  Physician falsifies records to obtain additional reimbursement.

B  Patient has a stroke after being given an incorrect medication.

C  An unknown assailant robs a home health nurse at gunpoint.

D  Family complains about possible elder abuse by a nursing aide.

A  Root cause analysis

B  Failure mode and effects analysis

C  Rapid cycle improvement

D  Lean Six Sigma project