CH 1 Quiz

A  Abuses of child laborers.

B  Better pay and working conditions.

C  Group dynamics and motivational methods.

D  Scientific management.

A  Job influence

B  Supervisory-management influence

C  Political influence

D  Organizational culture

A  Substance abuse counseling for employees.

B  Retraining for laid-off workers.

C  Work-family programs and policies.

D  Increased penalties for absenteeism, tardiness, and turnover.

A  Personal structure and values.

B  Emotional support.

C  Goal-setting behavior.

D  Help with her social needs.

A  Relationships with ourselves

B  Relationships with machinery

C  One to one relationships

D  Relationships with persons in groups

A  The behavioral sciences are oriented more toward application than is the field of human relations.

B  The field of human relations focuses exclusively on the workplace.

C  The field of human relations attempts to anticipate, resolve, and even prevent problems

D  The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.

A  The increased use of technology.

B  An increase in workplace incivility.

C  Churning dislocations caused by mergers.

D  All of these are important developments

A  Workers can expect to work for fewer employers than ever before

B  Changing work patterns create new opportunities and new challenges.

C  General higher morale among today’s workers.

D  More leisure time than ever.

A  Gratitude.

B  High general morale.

C  Relief.

D  Mistrust

A  Relational resource management.

B  Interpersonal relations

C  Personal management.

D  Human resources