CH 1 Quiz

A  Scientific management.

B  Abuses of child laborers.

C  Group dynamics and motivational methods.

D  Better pay and working conditions.

A  Supervisory-management influence

B  Political influence

C  Organizational culture

D  Job influence

A  Retraining for laid-off workers.

B  Increased penalties for absenteeism, tardiness, and turnover.

C  Work-family programs and policies.

D  Substance abuse counseling for employees.

A  Help with her social needs.

B  Emotional support.

C  Personal structure and values.

D  Goal-setting behavior.

A  Relationships with machinery

B  Relationships with ourselves

C  One to one relationships

D  Relationships with persons in groups

A  The field of human relations focuses exclusively on the workplace.

B  The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.

C  The field of human relations attempts to anticipate, resolve, and even prevent problems

D  The behavioral sciences are oriented more toward application than is the field of human relations.

A  All of these are important developments

B  Churning dislocations caused by mergers.

C  The increased use of technology.

D  An increase in workplace incivility.

A  Changing work patterns create new opportunities and new challenges.

B  General higher morale among today’s workers.

C  Workers can expect to work for fewer employers than ever before

D  More leisure time than ever.

A  Mistrust

B  Relief.

C  Gratitude.

D  High general morale.

A  Relational resource management.

B  Personal management.

C  Interpersonal relations

D  Human resources