Week 5 Quiz

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Question #1

What is a visual representation of the flow of process steps?

A Flow stream

B Statistical process control

C Process diagram

D Process analysis

Question #2

Who was the originator of the Plan-Do-Check-Act model of performance improvement?

A W. Edwards Deming

B Toyota

C Motorola

D Walter Shewhart

Question #3

What is a measure of the performance potential of a process?

A Benchmark

B Value index

C Capability

D Efficiency

Question #4

What improvement model involves small process changes and careful measurement of the effect of the changes?

A Lean

B Rapid cycle improvement

C Plan-Do-Check-Act

D Six Sigma

Question #5

What is a step common to all performance improvement models?

A Evaluate special cause variation

B Identify customer expectations

C Prevent rework

D Measure success

Question #6

Achieving near-perfect quality is the primary goal of which performance improvement model?

A Lean

B FOCUS-PDCA

C Rapid cycle improvement

D Six Sigma

Question #7

What is the first question asked during a FOCUS-PDCA project?

A What process do we want to improve?

B What changes can we make that will result in improvement?

C Who are the key stakeholders?

D How will we know that a change is an improvement?

Question #8

A health maintenance organization conducted a study on outpatient treatment of patients with asthma. The need for a new asthma management protocol was identified, and it was developed. Now the protocol is being piloted by physicians at two primary care clinics. This project is in which phase of the Plan-Do-Study-Act improvement cycle?

A Act

B Plan

C Study

D Do

Question #9

During the Act phase of a PDSA project, if changes made to improve performance are found to be unsuccessful, what is the next step?

A Add new members to the improvement project team.

B Repeat the project starting at the Plan phase.

C Continue to monitor process performance.

D Start a different process improvement project.

Question #10

What improvement model originated in the Toyota automobile production system?

A Six Sigma

B Lean

C Focus-PCDA

D Baldrige

Question #11

What is a short-term Lean project?

A DMAIC

B PDCA

C Kaizen event

D Rapid cycle

Question #12

What Lean technique makes it easier for staff to quickly recognize when an inventory item needs to be restocked?

A Kanban

B Standards

C Mistake-proofing

D Value stream map

Question #13

Six Sigma projects commonly involve which of these steps?

A Plan-Do-Check-Act

B Define-Measure-Analyze-Improve-Control

C Plan-Do-Study-Act

D Focus-Analyze-Develop-Execute

Question #14

Which step follows the assessment phase in the quality management cycle?

A Measurement

B Evaluation

C Improvement

D Planning

Question #15

For a healthcare process to achieve Six Sigma, what level of quality is expected?

A Minimal waste

B Free of defects

C No variation

D Meets expectations

Question #16

Eliminating wasteful inefficiencies in a process is the primary goal of which performance improvement model?

A FADE

B Rapid cycle improvement

C Lean

D Plan-Do-Study-Act

Question #17

What type of flowchart shows the process steps and the people involved in each step?

A Deployment

B High-level

C Top-down

D Workflow

Question #18

What is another name for a fishbone diagram?

A Affinity diagram

B Workflow diagram

C Cause and effect diagram

D Force field diagram

Question #19

The hospital respiratory therapy department is conducting a Six Sigma project for the purpose of reducing the incidence of missed treatments. The department’s medical director asks staff members to identify process changes that will result in fewer missed treatments. What qualitative improvement tool could the director use during this brainstorming session to narrow down potential solutions to those most likely to be successful?

A Workflow diagram

B Nominal group technique

C Planning matrix

D Cause and effect diagram

Question #20

To improve productivity in the hospital operating room, the manager wants to start scheduling elective surgeries on Saturday. What tool can the manager use to identify strategies for gaining support from individuals who may resist this change?

A Pareto analysis

B Five Whys

C Stakeholder analysis

D Nominal group technique

Question #21

A team in the hospital registration department is conducting a Lean project to reduce wasteful steps in the process of preregistering elective admissions. What qualitative improvement tool could the team use to better understand the movement of preadmission paperwork throughout the department?

A Workflow diagram

B Cause and effect diagram

C Staff survey

D Multi-voting

Question #22

What is an example of a quantitative improvement tool?

A Decision matrix

B Scatter diagram

C Cause and effect diagram

D Nominal group technique

Question #23

What qualitative tool would be used by an improvement team to undercover the root cause of a performance problem?

A Pareto chart

B Flow chart

C Stakeholder analysis

D Five Whys

Question #24

An improvement team in a home health agency wants to streamline the process of discharging patients. The team identifies all the factors that will hinder the success of their improvement plans, as well as those factors that will increase the likelihood of success. The team is using what improvement tool?

A Pareto analysis

B Force field analysis

C Lean thinking

D Nominal group technique

Question #25

The hospital team charged with reducing the incidence of patient falls has selected four different patient care process changes that need to be implemented. What tool would the team use to document the tasks necessary for making these process changes?

A Deployment flow chart

B Storyboard

C Workflow diagram

D Planning matrix

Question #26

Staff in an ambulatory surgery center want to streamline the patient admission process. What performance improvement tool would they use to get a better understanding of how patients are currently admitted?

A Histogram

B Flowchart

C Affinity diagram

D Stakeholder analysis

Question #27

An improvement team in the emergency department brainstorms all factors that have an effect on how long patients wait before being seen by a physician. What performance improvement tool would be useful for categorizing the factors identified through this brainstorming activity?

A Workflow diagram

B Cause and effect diagram

C Pareto chart

D Five Whys

Question #28

What can cause data gathered through the use of patient satisfaction surveys to be unreliable?

A Questions are graded on a continuum

B Response rate is low

C Survey is conducted online

D Surveys are sent to a representative sample

Question #29

A hospital improvement team has brainstormed several potential solutions to the problem of high nursing staff turnover. What tool could the team use to select the solutions most likely to be successful?

A Questionnaire

B Decision matrix

C Pareto analysis

D Flowchart

Question #30

Staff members in the physical therapy department gather information about the reasons why patient treatments do not start at the scheduled time. They want to group the reasons for late treatment starts into related categories to identify commonalities. What performance improvement tool could be used to sort the reasons into similar categories?

A Flowchart

B Affinity diagram

C Prioritization matrix

D Force field analysis

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