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Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

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Exam 2

Navigation   » List of Schools  »  Glendale Community College  »  Medical Office Administration  »  MOA 192 – Quality and Performance  »  Fall 2022  »  Exam 2

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Below are the questions for the exam with the choices of answers:

Question #1
During which phase of quality management are raw data examined to draw conclusions about performance?
A  Performance measurement
B  Data mining
C  Goal setting
D  Data analytics
Question #2
What is a publicly available source of comparative healthcare performance data?
A  American Customer Satisfaction Index
B  National Quality Forum
C  Healthcare Cost and Utilization Project
D  Hospital Association Quality Measures
Question #3
Which of the following formats can be used to display measurement data from different time periods?
A  Pie chart
B  Scatter diagram
C  Tabular report
D  Pareto chart
Question #4
Which of the following factors is NOT considered when selecting a format for displaying measurement data?
A  The measurement time frame
B  The need for improvements
C  The audience
D  The information’s intended use
Question #5
What does an organization use benchmarking for?
A  To compare current performance to previous performance
B  To determine the level of current performance
C  To determine if current performance meets performance goals
D  To compare current performance to an exemplary organization
Question #6
What situation puts data accuracy at risk when more than two people are independently gathering data for the same performance measure?
A  Data are collected on different days
B  Patient records are the data source
C  Poor interrater reliability
D  Only a sample of the population is measured
Question #7
What activity-level measure is related to the system-level measure “percentage of hospital patients who are very satisfied with the overall quality of care”?
A  Percentage of patients reporting that nurses treated them with respect
B  Rate of staff compliance with hand hygiene procedures
C  Percentage of hospital physicians who are board certified
D  Rate of insurance claims submitted within 10 days of patient discharge
Question #8
Which of the following is a data-gathering tool used to collect performance measurement data?
A  Dashboard
B  Sampling
C  Scorecard
D  Check sheet
Question #9
What group sponsors the National Guidelines Clearinghouse?
A  Centers for Medicare & Medicaid Services
B  National Quality Forum
C  Agency for Healthcare Research and Quality
D  The Joint Commission
Question #10
What type of healthcare organization uses measures found in the Healthcare Effectiveness Data and Information Set (HEDIS)?
A  Rehabilitation facility
B  Health insurance plan
C  Home health agency
D  Urgent care clinic
Question #11
Which of the following is a process measure of performance in a hospital intensive care unit?
A  Number of complaints received from family members
B  Percentage of staff using hand cleaner when entering patient room
C  Percentage of patients on ventilators who develop pneumonia
D  Percentage of patients on ventilators who develop pneumonia
Question #12
The percentage of patients receiving home health services who develop a pressure ulcer is a measure of potentially avoidable events.
A  True
B  False
Question #13
A performance measure is considered evidence based if it is derived from nationally recognized practice guidelines.
A  True
B  False
Question #14
Measures of clinical decision making often originate from medical license requirements.
A  False
B  True
Question #15
What document does The Joint Commission require hospitals create to describe each data element captured electronically?
A  Measure plan
B  Data attributes
C  Data dictionary
D  Measure specifications
Question #16
What federal act created incentives for hospitals and providers to adopt electronic health records?
A  Medicare Access and CHIP Reauthorization
B  Health Information Technology for Economic and Clinical Health
C  National Quality Strategy
D  Patient Protection and Affordable Care Act
Question #17
What statistic is used to report a measurement that is comparing two things (e.g., the actual number of hospital deaths as compared to the expected deaths)?
A  Average
B  Ratio
C  Percentage
D  Absolute number
Question #18
Which external group does NOT establish performance measurement requirements for healthcare organizations?
A  Centers for Medicare & Medicaid Services
B  National Committee for Quality Assurance
C  The Joint Commission
D  National Quality Forum
Question #19
What framework is used by an organization to categorize system-level performance measures?
A  Triple Aim
B  Check sheet
C  ORYX project
D  Balanced scorecard
Question #20
What is the first step in constructing a performance measurement?
A  Establish performance goals
B  Identify data sources
C  Establish measurement team
D  Identify topic of interest
Question #21
What is a process measure of staff performance in a nursing home?
A  Number of requests for equipment maintenance
B  Percentage of residents regularly participating in social activities
C  Number of records lacking documentation of resident’s allergies
D  Percentage of residents developing a pressure ulcer
Question #22
Which of the following is a structure measure used to evaluate hospital performance?
A  Number of disaster drills conducted annually
B  Percentage of patients educated about their medications
C  Percentage of patients with private insurance
D  Rate of patient falls in various units
Question #23
Until the 1970s, healthcare quality activities were primarily based on which management system?
A  Synthesis and alignment principle
B  Quality assurance methodology
C  Pre-Industrial Revolution craft model
D  Deming approach to continuous improvement
Question #24
The Medicare program’s quality management requirements for healthcare facilities are found in what regulations?
A  Hospital standardization program
B  Accreditation standards
C  State licensing documents
D  Conditions of Participation
Question #25
What activity is done to achieve compliance with minimum quality standards in a healthcare organization?
A  Quality assurance
B  Performance assessment
C  Quality planning
D  Performance measurement
Question #26
What is one of the core values found in the Baldrige healthcare criteria for performance excellence?
A  Do no harm
B  Management by fact
C  Employee empowerment
D  Quality control
Question #27
What organization sponsored the first program to improve quality in US hospitals?
A  American College of Surgeons
B  The Joint Commission
C  Centers for Medicare & Medicaid Services
D  Medical Group Management Association
Question #28
What quality program is managed by the National Institute of Standards and Technology in the US Commerce Department?
A  Baldrige National Quality Program
B  The healthcare quality Triple Aim
C  Conditions of Participation
D  National Quality Strategy
Question #29
Who is considered the father of statistical quality control?
A  W. Edwards Deming
B  Kaoru Ishikawa
C  Walter Shewhart
D  Joseph Juran
Question #30
What are the three primary quality management activities?
A  Overuse, underuse, and misuse
B  Measurement, assessment, and improvement
C  Quality planning, control, and improvement
D  Goal setting, prioritization, and measurement
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