Module 12 Quiz

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Question #1

Jerry has a problem with a package he just received—two items from his order are missing. Who should he contact to resolve the problem?

A Shipping clerk

B Customer service representative

C General manager

D Delivery driver

Question #2

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

A Omnichannel strategy

B Unique selling proposition

C E-commerce website

D Internet-native selling

Question #3

Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based _________ service so he can access updated information about his customers’ sales transactions from his laptop as he travels.

A email

B CRM

C ERP

D storage

Question #4

Which of the following is NOT a leading provider of PaaS and IaaS services?

A Microsoft

B Google

C Walmart

D Amazon

Question #5

Terrance needs to set up a Windows server in his company’s public cloud. What kind of cloud service will work best for this situation?

A PaaS

B IaaS

C SaaS

D DBaaS

Question #6

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she’s away from home?

A cellular connection

B power cable

C Bluetooth connection

D network cable

Question #7

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

A B2B

B B2C

C C2C

D B2G

Question #8

Charlie’s company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

A Physical storefront

B Online marketplace

C Social media

D Online storefront

Question #9

Rhea receives a text informing her that her credit card might have been compromised. The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before. What technology was used to compare the purchase to Rhea’s normal shopping habits and identify it as credit card fraud?

A Data analytics

B Robotic process automation

C Chatbot

D Natural language processing (NLP)

Question #10

What technology allows Siri to understand you when you request a route to a location in a nearby city?

A Artificial intelligence (AI)

B Internet of Things (IoT)

C Machine Learning (ML)

D Natural language processing (NLP)

Question #11

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She’s put a lot of time into this research paper. How can she make sure she won’t lose access to it if something happens to her cloud storage space?

A Share the OneDrive folder with a friend.

B Save two copies of the file in OneDrive.

C Encrypt the file before saving it to OneDrive.

D Save a copy of the file on her local hard drive.

Question #12

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she’s at home?

A Rapid elasticity

B Resource pooling

C Broad network access

D Measured service

Question #13

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track. What kind of learning model is Janelle’s car using?

A Supervised learning

B Unsupervised learning

C Reinforcement learning

D Dataset learning

Question #14

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian’s wait time?

A Artificial intelligence (AI)

B Internet of Things (IoT)

C Machine learning (ML)

D Natural language processing (NLP)

Question #15

Josh is concerned about protecting his home while he’s away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he’s traveling?

A Smart plug

B Smart bulb

C Smart security system

D Smart lock

Question #16

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

A RaaS

B SaaS

C Paas

D IaaS

Question #17

What special technology allows computers to perform the intense processing needed to perform machine learning?

A NLP

B PCI

C IoT

D ANN

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