Exam 7

Navigation » List of Schools » Glendale Community College » Medical Office Administration » MOA 190 – Healthcare Administration » Spring 2022 » Exam 7

Need help with your exam preparation?

Existing Quiz Clients Login here

Below are the questions for the exam with the choices of answers:

Try The Exam

Question #1

When going through an external audit, before receiving the auditor’s determinations, you should be certain to prepare:

A Your résumé.

B An alibi.

C A company check for the fines and penalties.

D Information and documentation required for the appeals process.

Question #2

An assessment to determine compliance performed by an authorized agency or organization is known as a/n:

A Internal audit.

B External audit.

C Trend analysis.

D Retrospective audit.

Question #3

A valid internal audit will include all of the following steps except:

A Determination of the scope of the audit.

B All of these

C Not requiring a written report.

D Letting the audit team take as much time as they want.

Question #4

You instruct your assistant to review the records of all employees who work in the clinic to ensure all vaccinations are up-to-date. This is an example of:

A Internal audit.

B External audit.

C Manufactured audit.

D Abuse of power.

Question #5

Every employee in the Pediatrics Department is directed to submit to a drug test. This is an example of a:

A Comprehensive audit.

B Sampling audit.

C Retrospective audit.

D Concurrent audit.

Question #6

An audit was planned to review a small percentage of a facility’s files by randomly choosing which records to analyze. This is known as a:

A Comprehensive audit.

B Concurrent audit.

C Retrospective audit.

D Sampling audit.

Question #7

An audit was performed using data from the last 3 years, current year not included. This is known as a:

A Retrospective audit.

B Concurrent audit.

C Common sampling audit.

D Comprehensive audit.

Question #8

Included in the audit process, a review of all applicable ________ must be done.

A guidance

B regulations

C laws

D All of these

Question #9

An investigation focused on analyzing and evaluating certain amounts of data is known as:

A A scope document.

B An evaluation.

C An internal investigation.

D An audit.

Question #10

One method for identifying overt problems is to:

A Interrogate all staff members.

B Take patient complaints seriously.

C Ask around the cafeteria.

D Complete a staff survey.

Question #11

An example of an overt problem is:

A Medical assistants gossiping about patients.

B A physician who is a functioning alcoholic.

C Upcoding on claim forms.

D A nurse stealing drugs.

Question #12

Multiple agencies from ___ have the authority to audit your facility.

A All of these

B private insurance companies

C state government

D federal government

Question #13

A non-compliant event that is deeply hidden and cannot be identified without an in-depth investigation is known as a/n:

A Overt problem.

B Covert problem.

C Occult problem.

D All of the above.

Question #14

You have just received a subpoena ducestecum. This means you must:

A Serve on a jury.

B Be available to the court for 30 days.

C Testify in court.

D Deliver specified documents to the court.

Question #15

The determination of results by projecting existing experience or known data is known as:

A Extrapolation.

B Upcoding.

C Statistical assessment.

D Sampling.

Question #16

An assessment to determine compliance performed by an authorized agency or organization is known as a/n:

A External audit.

B Internal audit.

C Retrospective audit.

D Trend analysis.

Question #17

To create a culture of caring within the organization, you should establish employee policies that are:

A Open to interpretation by the professionals within.

B Strict and narrowly construed.

C Designed to control behavior.

D Fair and reasonable.

Question #18

The OPM defines five stages of the process of enhancing staff performance. These stages include:

A Developing.

B Punishment.

C All of these.

D Observing.

Question #19

Liability linked to hiring the less-competent includes:

A The commission of fraud.

B Staff satisfaction.

C Improved patient care.

D Intrinsic motivation.

Question #20

The costs for hiring the less-competent include:

A Interviewing time.

B Lost productivity.

C Advertising the job opening.

D All of these.

Question #21

All of the following are elements involved in the provision of excellent care except:

A Personal attributes.

B Knowledge.

C Pay scale.

D Skill.

Question #22

A full-circle approach to healthcare with the patient in the middle, in full control of the process, is known as:

A Standardized medicine.

B Accountable care.

C Holistic care.

D Patient-centered care.

Question #23

The term used to describe an individual’s reason to act or to describe the forces beneath behavior is:

A Psychology.

B Alternate explanation.

C Motivation.

D Causal interference.

Question #24

The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:

A Contract employment.

B Absolute employment.

C Employee retention.

D Exclusivity.

Question #25

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?

A Continuing education

B Interdepartmental mastery

C Clinical/administrative merger

D Cross-training

Question #26

A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:

A A patient-centric facility.

B Managed care.

C Unified healthcare.

D An accountablecare organization.

Question #27

Which of the following terms relates to internal drives that are powered by an individual’s pleasure center?

A Intrinsic motivation

B Natural motivation

C Manifest motivation

D Extrinsic motivation

Question #28

An employee’s drive that is fueled by external forces, such as awards and promotions, is referred to as:

A Manifest motivation.

B Extrinsic motivation.

C Intrinsic motivation.

D Elemental motivation.

Question #29

Inspirational elements derived from outside forces include:

A Reward.

B All of these.

C Award.

D Public acknowledgement.

Question #30

The asset provided to an organization by the staff is known as:

A Employee retention.

B Reward allocation.

C Accountability.

D Intellectual capital.

Try The Exam

Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Need help with your exam preparation?

Below are the questions for the exam with the choices of answers:

Christian S.

Tyra

Linda

Manush

We accept payment