Exam 7

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Question #1

When going through an external audit, before receiving the auditor’s determinations, you should be certain to prepare:

A An alibi.

B A company check for the fines and penalties.

C Information and documentation required for the appeals process.

D Your résumé.

Question #2

An assessment to determine compliance performed by an authorized agency or organization is known as a/n:

A Trend analysis.

B Retrospective audit.

C Internal audit.

D External audit.

Question #3

A valid internal audit will include all of the following steps except:

A All of these

B Determination of the scope of the audit.

C Letting the audit team take as much time as they want.

D Not requiring a written report.

Question #4

You instruct your assistant to review the records of all employees who work in the clinic to ensure all vaccinations are up-to-date. This is an example of:

A External audit.

B Internal audit.

C Manufactured audit.

D Abuse of power.

Question #5

Every employee in the Pediatrics Department is directed to submit to a drug test. This is an example of a:

A Comprehensive audit.

B Concurrent audit.

C Retrospective audit.

D Sampling audit.

Question #6

An audit was planned to review a small percentage of a facility’s files by randomly choosing which records to analyze. This is known as a:

A Sampling audit.

B Retrospective audit.

C Comprehensive audit.

D Concurrent audit.

Question #7

An audit was performed using data from the last 3 years, current year not included. This is known as a:

A Comprehensive audit.

B Retrospective audit.

C Common sampling audit.

D Concurrent audit.

Question #8

Included in the audit process, a review of all applicable ________ must be done.

A regulations

B guidance

C laws

D All of these

Question #9

An investigation focused on analyzing and evaluating certain amounts of data is known as:

A An evaluation.

B An internal investigation.

C A scope document.

D An audit.

Question #10

One method for identifying overt problems is to:

A Take patient complaints seriously.

B Ask around the cafeteria.

C Interrogate all staff members.

D Complete a staff survey.

Question #11

An example of an overt problem is:

A Medical assistants gossiping about patients.

B A nurse stealing drugs.

C A physician who is a functioning alcoholic.

D Upcoding on claim forms.

Question #12

Multiple agencies from ___ have the authority to audit your facility.

A private insurance companies

B federal government

C All of these

D state government

Question #13

A non-compliant event that is deeply hidden and cannot be identified without an in-depth investigation is known as a/n:

A Covert problem.

B Overt problem.

C Occult problem.

D All of the above.

Question #14

You have just received a subpoena ducestecum. This means you must:

A Testify in court.

B Serve on a jury.

C Deliver specified documents to the court.

D Be available to the court for 30 days.

Question #15

The determination of results by projecting existing experience or known data is known as:

A Statistical assessment.

B Sampling.

C Extrapolation.

D Upcoding.

Question #16

An assessment to determine compliance performed by an authorized agency or organization is known as a/n:

A Retrospective audit.

B External audit.

C Trend analysis.

D Internal audit.

Question #17

To create a culture of caring within the organization, you should establish employee policies that are:

A Open to interpretation by the professionals within.

B Strict and narrowly construed.

C Designed to control behavior.

D Fair and reasonable.

Question #18

The OPM defines five stages of the process of enhancing staff performance. These stages include:

A Developing.

B Observing.

C All of these.

D Punishment.

Question #19

Liability linked to hiring the less-competent includes:

A Improved patient care.

B Intrinsic motivation.

C Staff satisfaction.

D The commission of fraud.

Question #20

The costs for hiring the less-competent include:

A All of these.

B Interviewing time.

C Lost productivity.

D Advertising the job opening.

Question #21

All of the following are elements involved in the provision of excellent care except:

A Personal attributes.

B Knowledge.

C Skill.

D Pay scale.

Question #22

A full-circle approach to healthcare with the patient in the middle, in full control of the process, is known as:

A Standardized medicine.

B Holistic care.

C Patient-centered care.

D Accountable care.

Question #23

The term used to describe an individual’s reason to act or to describe the forces beneath behavior is:

A Psychology.

B Alternate explanation.

C Causal interference.

D Motivation.

Question #24

The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:

A Absolute employment.

B Employee retention.

C Contract employment.

D Exclusivity.

Question #25

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?

A Continuing education

B Clinical/administrative merger

C Interdepartmental mastery

D Cross-training

Question #26

A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:

A A patient-centric facility.

B An accountablecare organization.

C Unified healthcare.

D Managed care.

Question #27

Which of the following terms relates to internal drives that are powered by an individual’s pleasure center?

A Intrinsic motivation

B Manifest motivation

C Natural motivation

D Extrinsic motivation

Question #28

An employee’s drive that is fueled by external forces, such as awards and promotions, is referred to as:

A Extrinsic motivation.

B Manifest motivation.

C Elemental motivation.

D Intrinsic motivation.

Question #29

Inspirational elements derived from outside forces include:

A All of these.

B Public acknowledgement.

C Reward.

D Award.

Question #30

The asset provided to an organization by the staff is known as:

A Accountability.

B Intellectual capital.

C Employee retention.

D Reward allocation.

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