Exam 6

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Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A A TV station interviews a patient who just turned 100.

B The news states a hurricane is headed toward the city.

C A physical therapist obtains an additional credential.

D Nursing students come for a tour.

Question #2

A community crisis that can directly affect an acute care hospital is:

A An apartment building burns, leaving 3 dead and 15 injured.

B A nurse gives a patient the wrong medication.

C Medicare audits the billing department.

D A gastroenterologist loses her medical license.

Question #3

An example of a ‘never’ event is:

A A patient does not get flu vaccine because the physician’s office ran out.

B A patient dies while awaiting kidney transplant.

C A surgeon amputates the wrong leg.

D A patient found involved in a string of STD diagnoses.

Question #4

The crisis management plan must be created to deal with:

A Any extraordinary situation.

B Internal matters only.

C Potential major disasters only.

D Medical emergencies only.

Question #5

An example of inadequate care is:

A Failure to order an x-ray.

B Amputating the wrong leg.

C A Department of Justice audit.

D Providing free flu shots.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Occurrences of medical error.

B Occurrences of medical error and power failures

C Power failures.

D Media events.

Question #7

A health care disaster may be categorized as:

A Epidemic.

B Pandemic.

C Endemic.

D All of these.

Question #8

An event categorized as an internal human disaster is:

A A hacker breaching security.

B An accidental injury of a patient.

C A patient determined to be patient zero in an epidemic.

D A celebrity coming into the ED.

Question #9

Crisis management plans should guide all members of the organization during:

A A technological disaster

B Natural disaster.

C A technological disaster and a natural disaster.

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A The initiation of additional preventive measures.

B Corrective policies and procedures.

C All of these.

D Implementation of educational sessions.

Question #11

When the crisis is over, you must perform a:

A Vacation escape.

B Continuing educational event.

C Pre-event evaluation.

D Post-event analysis.

Question #12

During a crisis, it is best to keep communications with staff:

A Strictly limited.

B Open and honest.

C Need-to-know only.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Independent Contractor Services.

B Incident Control and Supervision.

C Incident Command Systems.

D Isolation and Control Supervision.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A Those dependent on public transportation.

B Nursing home residents.

C The blind and visually impaired.

D The homebound elderly.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A Acceptable human error.

B Malfeasance.

C An epidemic.

D A never event.

Question #16

An event classified as a human disaster might include:

A An earthquake.

B Celebrity patients.

C A power failure.

D Criminal activity.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A An internal crisis.

B A pandemic.

C An external crisis.

D A mobilization.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A An epidemic.

B An endemic.

C A pandemic.

D Cataclysmic.

Question #19

High-risk is described by a probability of harm over:

A 15%.

B 50%.

C 30%.

D 70%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A Low-risk.

B Medium-risk.

C High-risk.

D Unsafe.

Question #21

One of the hidden costs of a project or program might be:

A Lost productivity during implementation.

B Cost of staff training.

C All of these

D High cost of purchase.

Question #22

A risk assessment begins with the first step of:

A Evaluating the individual(s) proposing the project.

B Determining the budget.

C Identification of the harm that could be caused.

D Increasing the facility’s liability insurance.

Question #23

Projects that may pose risk include:

A New equipment.

B Expansion of population services.

C All of these.

D Telemedicine.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A terminating all staff involved

B making the staff member pay restitution

C investigating the origin of the incident

D phoning the police

Question #25

To identify what bad things could happen, the administrator should perform:

A Risk assessments.

B Safety protocols.

C Exit interviews.

D Industry-wide research studies.

Question #26

An action that will lessen the severity of harm is known as:

A Mitigation.

B Aversion.

C Complication.

D An alibi.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Financial management.

B Strategic management.

C Risk management.

D Crisis management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A A reactive strategy.

B A proactive strategy.

C Objective protection.

D A risk analysis.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An adverse outcome.

B An anomaly.

C A misadventure.

D An accident.

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