Exam 6

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Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A A TV station interviews a patient who just turned 100.

B The news states a hurricane is headed toward the city.

C A physical therapist obtains an additional credential.

D Nursing students come for a tour.

Question #2

A community crisis that can directly affect an acute care hospital is:

A A gastroenterologist loses her medical license.

B A nurse gives a patient the wrong medication.

C An apartment building burns, leaving 3 dead and 15 injured.

D Medicare audits the billing department.

Question #3

An example of a ‘never’ event is:

A A patient dies while awaiting kidney transplant.

B A surgeon amputates the wrong leg.

C A patient found involved in a string of STD diagnoses.

D A patient does not get flu vaccine because the physician’s office ran out.

Question #4

The crisis management plan must be created to deal with:

A Internal matters only.

B Potential major disasters only.

C Any extraordinary situation.

D Medical emergencies only.

Question #5

An example of inadequate care is:

A Failure to order an x-ray.

B Providing free flu shots.

C Amputating the wrong leg.

D A Department of Justice audit.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Occurrences of medical error.

B Media events.

C Power failures.

D Occurrences of medical error and power failures

Question #7

A health care disaster may be categorized as:

A Endemic.

B All of these.

C Pandemic.

D Epidemic.

Question #8

An event categorized as an internal human disaster is:

A A patient determined to be patient zero in an epidemic.

B A celebrity coming into the ED.

C An accidental injury of a patient.

D A hacker breaching security.

Question #9

Crisis management plans should guide all members of the organization during:

A A technological disaster

B Natural disaster.

C A technological disaster and a natural disaster.

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A The initiation of additional preventive measures.

B All of these.

C Implementation of educational sessions.

D Corrective policies and procedures.

Question #11

When the crisis is over, you must perform a:

A Vacation escape.

B Post-event analysis.

C Pre-event evaluation.

D Continuing educational event.

Question #12

During a crisis, it is best to keep communications with staff:

A Need-to-know only.

B Open and honest.

C Strictly limited.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Isolation and Control Supervision.

B Incident Control and Supervision.

C Independent Contractor Services.

D Incident Command Systems.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A Nursing home residents.

B Those dependent on public transportation.

C The blind and visually impaired.

D The homebound elderly.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A Malfeasance.

B Acceptable human error.

C An epidemic.

D A never event.

Question #16

An event classified as a human disaster might include:

A Criminal activity.

B An earthquake.

C A power failure.

D Celebrity patients.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A An external crisis.

B An internal crisis.

C A mobilization.

D A pandemic.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A Cataclysmic.

B A pandemic.

C An epidemic.

D An endemic.

Question #19

High-risk is described by a probability of harm over:

A 50%.

B 70%.

C 30%.

D 15%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A High-risk.

B Low-risk.

C Medium-risk.

D Unsafe.

Question #21

One of the hidden costs of a project or program might be:

A Cost of staff training.

B All of these

C Lost productivity during implementation.

D High cost of purchase.

Question #22

A risk assessment begins with the first step of:

A Evaluating the individual(s) proposing the project.

B Identification of the harm that could be caused.

C Increasing the facility’s liability insurance.

D Determining the budget.

Question #23

Projects that may pose risk include:

A Expansion of population services.

B New equipment.

C Telemedicine.

D All of these.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A phoning the police

B investigating the origin of the incident

C making the staff member pay restitution

D terminating all staff involved

Question #25

To identify what bad things could happen, the administrator should perform:

A Safety protocols.

B Risk assessments.

C Exit interviews.

D Industry-wide research studies.

Question #26

An action that will lessen the severity of harm is known as:

A Mitigation.

B Complication.

C An alibi.

D Aversion.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Financial management.

B Strategic management.

C Crisis management.

D Risk management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A A risk analysis.

B Objective protection.

C A proactive strategy.

D A reactive strategy.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An accident.

B An anomaly.

C A misadventure.

D An adverse outcome.

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