Exam 6

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Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A Nursing students come for a tour.

B The news states a hurricane is headed toward the city.

C A TV station interviews a patient who just turned 100.

D A physical therapist obtains an additional credential.

Question #2

A community crisis that can directly affect an acute care hospital is:

A Medicare audits the billing department.

B An apartment building burns, leaving 3 dead and 15 injured.

C A gastroenterologist loses her medical license.

D A nurse gives a patient the wrong medication.

Question #3

An example of a ‘never’ event is:

A A patient does not get flu vaccine because the physician’s office ran out.

B A patient dies while awaiting kidney transplant.

C A patient found involved in a string of STD diagnoses.

D A surgeon amputates the wrong leg.

Question #4

The crisis management plan must be created to deal with:

A Internal matters only.

B Any extraordinary situation.

C Medical emergencies only.

D Potential major disasters only.

Question #5

An example of inadequate care is:

A Failure to order an x-ray.

B Providing free flu shots.

C Amputating the wrong leg.

D A Department of Justice audit.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Occurrences of medical error.

B Media events.

C Power failures.

D Occurrences of medical error and power failures

Question #7

A health care disaster may be categorized as:

A All of these.

B Endemic.

C Epidemic.

D Pandemic.

Question #8

An event categorized as an internal human disaster is:

A A patient determined to be patient zero in an epidemic.

B A hacker breaching security.

C An accidental injury of a patient.

D A celebrity coming into the ED.

Question #9

Crisis management plans should guide all members of the organization during:

A A technological disaster and a natural disaster.

B Natural disaster.

C A technological disaster

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A Implementation of educational sessions.

B The initiation of additional preventive measures.

C All of these.

D Corrective policies and procedures.

Question #11

When the crisis is over, you must perform a:

A Vacation escape.

B Pre-event evaluation.

C Post-event analysis.

D Continuing educational event.

Question #12

During a crisis, it is best to keep communications with staff:

A Strictly limited.

B Need-to-know only.

C Open and honest.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Incident Control and Supervision.

B Incident Command Systems.

C Isolation and Control Supervision.

D Independent Contractor Services.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A The homebound elderly.

B Those dependent on public transportation.

C The blind and visually impaired.

D Nursing home residents.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A Acceptable human error.

B Malfeasance.

C An epidemic.

D A never event.

Question #16

An event classified as a human disaster might include:

A Criminal activity.

B Celebrity patients.

C A power failure.

D An earthquake.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A An external crisis.

B A mobilization.

C An internal crisis.

D A pandemic.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A A pandemic.

B An epidemic.

C An endemic.

D Cataclysmic.

Question #19

High-risk is described by a probability of harm over:

A 50%.

B 15%.

C 30%.

D 70%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A High-risk.

B Medium-risk.

C Low-risk.

D Unsafe.

Question #21

One of the hidden costs of a project or program might be:

A High cost of purchase.

B All of these

C Cost of staff training.

D Lost productivity during implementation.

Question #22

A risk assessment begins with the first step of:

A Identification of the harm that could be caused.

B Evaluating the individual(s) proposing the project.

C Increasing the facility’s liability insurance.

D Determining the budget.

Question #23

Projects that may pose risk include:

A All of these.

B Telemedicine.

C New equipment.

D Expansion of population services.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A investigating the origin of the incident

B phoning the police

C making the staff member pay restitution

D terminating all staff involved

Question #25

To identify what bad things could happen, the administrator should perform:

A Risk assessments.

B Exit interviews.

C Safety protocols.

D Industry-wide research studies.

Question #26

An action that will lessen the severity of harm is known as:

A Complication.

B An alibi.

C Aversion.

D Mitigation.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Crisis management.

B Financial management.

C Risk management.

D Strategic management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A Objective protection.

B A reactive strategy.

C A proactive strategy.

D A risk analysis.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An accident.

B A misadventure.

C An adverse outcome.

D An anomaly.

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