Exam 6

Navigation » List of Schools » Glendale Community College » Medical Office Administration » MOA 190 – Healthcare Administration » Spring 2022 » Exam 6

Need help with your exam preparation?

Existing Quiz Clients Login here

Below are the questions for the exam with the choices of answers:

Try The Exam

Question #1

A crisis management plan for a skilled nursing home would be helpful when:

A The news states a hurricane is headed toward the city.

B A TV station interviews a patient who just turned 100.

C A physical therapist obtains an additional credential.

D Nursing students come for a tour.

Question #2

A community crisis that can directly affect an acute care hospital is:

A A nurse gives a patient the wrong medication.

B Medicare audits the billing department.

C A gastroenterologist loses her medical license.

D An apartment building burns, leaving 3 dead and 15 injured.

Question #3

An example of a ‘never’ event is:

A A patient does not get flu vaccine because the physician’s office ran out.

B A surgeon amputates the wrong leg.

C A patient found involved in a string of STD diagnoses.

D A patient dies while awaiting kidney transplant.

Question #4

The crisis management plan must be created to deal with:

A Internal matters only.

B Potential major disasters only.

C Medical emergencies only.

D Any extraordinary situation.

Question #5

An example of inadequate care is:

A Amputating the wrong leg.

B Providing free flu shots.

C Failure to order an x-ray.

D A Department of Justice audit.

Question #6

Good preventive crisis management can reduce or eliminate the opportunity for:

A Media events.

B Power failures.

C Occurrences of medical error.

D Occurrences of medical error and power failures

Question #7

A health care disaster may be categorized as:

A Endemic.

B Epidemic.

C All of these.

D Pandemic.

Question #8

An event categorized as an internal human disaster is:

A A celebrity coming into the ED.

B A patient determined to be patient zero in an epidemic.

C A hacker breaching security.

D An accidental injury of a patient.

Question #9

Crisis management plans should guide all members of the organization during:

A Natural disaster.

B A technological disaster

C A technological disaster and a natural disaster.

D None of the above.

Question #10

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A The initiation of additional preventive measures.

B Corrective policies and procedures.

C Implementation of educational sessions.

D All of these.

Question #11

When the crisis is over, you must perform a:

A Vacation escape.

B Post-event analysis.

C Continuing educational event.

D Pre-event evaluation.

Question #12

During a crisis, it is best to keep communications with staff:

A Need-to-know only.

B Strictly limited.

C Open and honest.

D None of the above

Question #13

As per AHRQ, in crisis management, ICS stands for:

A Isolation and Control Supervision.

B Independent Contractor Services.

C Incident Control and Supervision.

D Incident Command Systems.

Question #14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A The blind and visually impaired.

B The homebound elderly.

C Those dependent on public transportation.

D Nursing home residents.

Question #15

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A A never event.

B Malfeasance.

C An epidemic.

D Acceptable human error.

Question #16

An event classified as a human disaster might include:

A Criminal activity.

B Celebrity patients.

C A power failure.

D An earthquake.

Question #17

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A An external crisis.

B A pandemic.

C An internal crisis.

D A mobilization.

Question #18

A disease that spreads throughout a small area, such as a community, is known as:

A A pandemic.

B An endemic.

C Cataclysmic.

D An epidemic.

Question #19

High-risk is described by a probability of harm over:

A 70%.

B 50%.

C 15%.

D 30%.

Question #20

When the probability of any harm is low, and the harm that might occur would be minor, this is considered:

A Unsafe.

B High-risk.

C Low-risk.

D Medium-risk.

Question #21

One of the hidden costs of a project or program might be:

A Lost productivity during implementation.

B All of these

C Cost of staff training.

D High cost of purchase.

Question #22

A risk assessment begins with the first step of:

A Identification of the harm that could be caused.

B Determining the budget.

C Evaluating the individual(s) proposing the project.

D Increasing the facility’s liability insurance.

Question #23

Projects that may pose risk include:

A Expansion of population services.

B Telemedicine.

C New equipment.

D All of these.

Question #24

Reviewing complete incident reports and ________ will support improvement efforts.

A investigating the origin of the incident

B phoning the police

C terminating all staff involved

D making the staff member pay restitution

Question #25

To identify what bad things could happen, the administrator should perform:

A Safety protocols.

B Exit interviews.

C Risk assessments.

D Industry-wide research studies.

Question #26

An action that will lessen the severity of harm is known as:

A Mitigation.

B Complication.

C An alibi.

D Aversion.

Question #27

The process by which an organization can reduce the opportunity for an adverse event to occur is known as:

A Risk management.

B Strategic management.

C Crisis management.

D Financial management.

Question #28

A plan to prevent or diminish the opportunity for harm is known as:

A A proactive strategy.

B A reactive strategy.

C A risk analysis.

D Objective protection.

Question #29

An unexpected reaction to a procedure or treatment is known as:

A An anomaly.

B An accident.

C A misadventure.

D An adverse outcome.

Try The Exam

Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Need help with your exam preparation?

Below are the questions for the exam with the choices of answers:

Christian S.

Tyra

Linda

Manush

We accept payment