Ch 9 OpenStax Homework

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Question #1

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation. Worldwide, it reckons the number of employees under such surveillance totals around 27 million people. According to the foundation’s Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.

A Herzberg

B Theory Z

C scientific management

D Theory X

E Theory Y

Question #2

According to Theory X, workers _____ their work.

A have strong positive feelings about

B enjoy the creative part of

C have a strong attachment to

D dislike every facet of

E like delegation and responsibility in

Question #3

A Theory X manager would assume his or her workers are:

A very optimistic

B desirous of more delegation

C desirous of promotions, raises, and more responsibility

D ambitious and want to work for as long as they are physically able

E lazy employees who can’t be trusted

Question #4

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

A Theory X

B Theory Z

C scientific

D Theory Y

E self-actualized

Question #5

Theories X and Y management styles are the result of studies by:

A Frederick Herzberg

B Douglas McGregor

C Frederick Taylor

D Elton Mayo

E William Ouchi

Question #6

Which of the following statements about Maslow’s hierarchy of needs is true?

A Maslow claimed an upper level of need was not activated until a lower level of need was satisfied.

B Physiological, safety, and belonging needs are all physical needs.

C Because the hierarchy of needs focuses on universal human needs, it has no critics.

D Maslow’s hierarchy of needs has not influenced motivational theory.

E All of the above statements about Maslow’s hierarchy of needs are true.

Question #7

When Maslow wrote, “A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be,” he was more than likely referring to man’s:

A esteem needs

B self-actualization needs

C psychological needs

D safety needs

E social needs

Question #8

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow’s theory of need, Hendrix more than likely satisfied his _____ need.

A recognition

B physiological

C esteem

D self-actualization

E psychological

Question #9

Bart Pietz works as a paramedic. Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.

A social

B security

C esteem

D self-actualization

E physiological

Question #10

In Maslow’s theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

A security

B esteem

C social

D self-actualization

E physiological

Question #11

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs.

A self-actualization

B belonging

C physiological

D safety

E psychological

Question #12

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow’s hierarchy of needs?

A self-actualization needs

B physiological needs

C esteem needs

D social needs

E safety needs

Question #13

Which of the following is NOT a need identified in Maslow’s hierarchy of needs?

A psychological needs

B esteem needs

C physiological needs

D safety needs

E social needs

Question #14

_____ proposed a theory of motivation based on universal human needs.

B Frederick Herzberg

C Abraham Maslow

D Douglas McGregor

E Elton Mayo

F Frederick Taylor

Question #15

A group of management consultants is studying OGSI Manufacturing and its team management strategy. Once Pete Jazoni’s work group was selected for special attention by the management consultants, the work group’s production output nearly doubled. Jazoni’s group’s reaction to the special attention is an example of:

A the reinforcement theory

B the Herzberg theory

C Theory Z

D Theory Y

E the Hawthorne effect

Question #16

According to the Hawthorne effect,:

A workers dislike negative reinforcement

B workers respond to money

C workers respond to being paid attention to

D good leadership is the key to motivation

F responsibility motivates

Question #17

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

A the equity theory

B maintenance factors

C scientific management

D the Hawthorne effect

E Theory X

Question #18

Elton Mayo, America’s first industrial psychologist, was responsible for formulating:

A Theory X & Theory Y

B the motivational-maintenance theory

C the hierarchy of needs

D the explanation of the Hawthorne effect

E the principles of scientific management

Question #19

The original Hawthorne studies were set up to study:

A employee breaks

B testing used in the selection of employees

C lighting

D employee personality conflicts

E employee incentives

Question #20

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

A scientific management

B Herzberg’s motivator-hygiene theory

C the Hawthorne effect

D equity theory

E expectancy theory

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Ch 9 OpenStax Homework

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