Chapter 01 Aplia Assignment

A  editor in chiefs

B  editors in chiefs

C  editors in chief

A  select

B  selects

A  benches, cities

B  benches, secretarys, counties, gal.’s, cities, boxes

C  secretarys, boxes

A  Proper noun

B  Common noun

A  Abstract noun

B  Concrete noun

A  “You are right. You work with a really difficult group from so many foreign countries. I don’t know how you guys get along. Just hang in there and hope for the best.”

B  “There is a diversity training session being held in the conference room on Friday that I am requiring you to attend. In the meantime, understand that this is our culture, so if you don’t get along with people, you will be fired.”

C  “There is a diversity training session being held in the conference room on Friday that I would encourage you to attend. In the meantime, try to focus on the similarities of your coworkers and stay away from making assumptions. Make sure you are clear on how you fit into your workgroup as well.”

A  Choose teams that are primarily of the same culture or race and add one or two others based on their personal strengths and weaknesses.

B  Choose not to focus only on differences in race or gender but also on the overall strengths and weaknesses of each person.

C  Throw all the names in a hat and randomly choose your teams.

A  Understand the value of difference. Learn about your cultural self. Develop healthy bias. Practice ethnocentrism. Accept stereotypes. Focus on cultural differences. Make fewer assumptions.

B  Understand the value of difference. Learn about your cultural self. Develop healthy bias.

C  Develop healthy bias. Practice ethnocentrism. Accept stereotypes. Focus on cultural differences.

D  Understand the value of difference. Learn about your cultural self. Make fewer assumptions.

A  The sentences are shortened using acronyms. The sentences are short. Conversational idioms are used to enhance readability.

B  The date format matches local styles. The sentences are shortened using acronyms. The sentences are short. Conversational idioms are used to enhance readability.

C  Contractions are not used. The sentences are shortened using acronyms. The sentences are short.

D  Contractions are not used. Humor is used to be friendly. Conversational idioms are used to enhance readability. The date format matches local styles.

A  Observe eye messages. Follow up with a phone call. Speak slowly and enunciate clearly.

B  Speak loudly and slowly. Accept blame. Observe eye messages. Use simple English.

C  Speak loudly and slowly. Accept blame. Observe eye messages. Use simple English. Correct mispronunciations. Follow up with a phone call. Speak slowly and enunciate clearly.

D  Accept blame. Use simple English. Correct mispronunciations. Speak slowly and enunciate clearly.

A  Practice empathy

B  Study discrimination

C  Socialize with different people

A  Reliable and accurate descriptions of cultural norms

B  Useful for determining the general characteristics of groups of people

C  Oversimplified perceptions of behavioral characteristics of groups of people

A  Is only found in North American culture

B  Causes us to judge others by our own values

C  Reveals fundamental differences between people of different ethnicities

A  Communication style

B  Context

C  Time orientation

D  Individualism

A  Power distance

B  Communication style

C  Time orientation

D  Individualism

A  Mr. Youngher’s nonverbal cues indicate that he is not interested in the job and is unaware of professional norms and protocols.

B  Mr. Youngher’s nonverbal cues indicate that he is overexcited yet underprepared for the interview. He really needs the job.

C  Mr. Youngher’s nonverbal cues indicate that he is extremely busy with his schoolwork and doesn’t have time to adequately prepare.

A  knowledge base

B  professional credibility

A  step back, respect

B  step back, flexibility

C  turn sideways, flexibility

D  turn sideways, respect

A  Trust, Relaxation

B  Mistrust, Anxiety

C  Mistrust, Anxiety, Trust, Relaxation, Interest

D  Trust, Interest

A  paying attention, responding favorably

B  responding favorably, approachable

C  paying attention, approachable

A  Look as if you are listening

B  providing feedback

A  keeping an open mind

B  controlling your surroundings

A  We find it difficult to listen because of impediments such as hearing loss, poor acoustics, or fatigue.

B  We fail to listen because we are just waiting for the next pause when we get to speak.

C  We respond unfavorably to unfamiliar jargon and “charged” words.

A  We “tune out” others’ ideas that run counter to our own preconceived thoughts.

B  We become bored because we can process thoughts three times faster than speakers can present them.

C  We fail to listen because we are just waiting for the next pause when we get to speak.

A  Heightened global competition

B  Renewed emphasis on ethics

C  Changing communication technologies

A  Nonterritorial offices

B  Renewed emphasis on ethics

C  Flattened management hierarchies

A  Innovative communication technologies

B  Nonterritorial offices

C  Self-directed work groups and virtual teams

A  Nonterritorial offices

B  Changing communication technologies

C  Emphasis on ethics

A  New work environments

B  Increasingly diverse workforce

C  Self-directed work groups and virtual teams

A  Unprofessional

B  Professional

A  Herb’s behavior is unprofessional.

B  Herb’s behavior is professional.

A  Because shifting demographics increase the demand for a global workforce

B  Because failing education systems don’t teach useful information

C  Because advancements in technology have increased the number of messages being exchanged and the scope of the audiences who might receive these messages