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Question #1

What metaphor for organizations goes with this statement: comm is creativity vs. constraint

A control

B balance

C pipeline

D self-disclosure

Question #2

What metaphor for organizations goes with this statement: communication as strategic

A process

B control

C self-disclosure

D balance

Question #3

What metaphor for organizations goes with this statement: communication as transactional

A self-disclosure

B balance

C process

D control

Question #4

What metaphor for organizations goes with this statement: communication as information transfer

A self-disclosure

B balance

C control

D pipeline

Question #5

What is the best behavior to facilitate intergroup interactions and reduce prejudice?

A pipeline

B self-disclosure

C control

D balance

Question #6

Views culture as co-created or socially constructed: built by individuals together.

A Normative definition of Culture

B Critical definition of culture

C Dialectic definition of culture

D interpretive definition of culture

Question #7

Views culture as shifting tensions: does a culture focus on individuals or groups?

A Critical definition of culture

B Normative definition of Culture

C interpretive definition of culture

D Dialectic definition of culture

Question #8

Views culture as a struggle in a larger context: think who is in charge or has the power.

A Dialectic definition of culture

B interpretive definition of culture

C Normative definition of Culture

D Critical definition of culture

Question #9

Views culture as a container: something to be studied from the outside.

A categorical imperative

B utilitarianism

C Critical definition of culture

D Normative definition of Culture

Question #10

This ethic states that we should act for the greater good, no matter what means possible.

A utilitarianism

B Critical definition of culture

C Normative definition of Culture

D categorical imperative

Question #11

This ethic states that an unjust means does not equal a good ends. In other words, rules matter

A Normative definition of Culture

B utilitarianism

C Critical definition of culture

D categorical imperative

Question #12

This ethical lens is care-based in orientation, and is focused on finding a happy medium.

A ethnography

B categorical imperative

C utilitarianism

D the golden mean

Question #13

It refers to bringing a member or members of one social group into contact with members of another social group with the goal of influencing attitudes and reducing prejudice.

A intergroup communication

B Prisoner’s Dilemma

C trading off

D intergroup contact theory

Question #14

It refers to the interaction between members of different social groups

A constraint

B Facts

C intergroup communication

D intergroup contact theory

Question #15

Every organizational culture has a body of “social knowledge,” shared by members, that enables those members to navigate the culture.

A Facts

B trading off

C Prisoner’s Dilemma

D constraint

Question #16

All organizations and social collectives identify objects, individuals, events, and processes that punctuate the daily life of the organization and allow members to structure their experiences.

A constraint

B thick description

C fieldwork

D relevant constructs

Question #17

It refers to the study of the ways in which sign systems, or systems of representation, come to create social reality for people.

A superior-subordinate

B semiotics

C creativity

D ethnography

Question #18

a particular “game” between two captured prisoners that illustrates why cooperation is difficult to maintain even when it is mutually beneficial

A fieldwork

B thick description

C semiotics

D Prisoner’s Dilemma

Question #19

This is a strategy that involves negotiating responsibilities between spouses when unique situations arise that present a struggle in managing work and family needs.

A semiotics

B ethnography

C fieldwork

D trading off

Question #20

_________ interactions are characterized by a status differential between individuals, and focus on the interactions that take place between supervisors or managers and their employees.

A superior-subordinate

B creativity

C constraint

D ethnography

Question #21

It refers to the design and modification of social systems through communication

A semiotics

B constraint

C ethnography

D creativity

Question #22

It refers to the rules, norms that come with a particular system that those within system abide

A thick description

B semiotics

C constraint

D fieldwork

Question #23

a research strategy that combines detailed description of cultural activity with an analysis of the layers of deep cultural meaning in which those activities are embedded

A Prisoner’s Dilemma

B fieldwork

C thick description

D relevant constructs

Question #24

It refers to the collection of information outside a lab/sterile/controlled setting

A semiotics

B fieldwork

C relevant constructs

D ethnography

Question #25

It refers to a form of studying by observing people in their natural habitats

A constraint

B ethnography

C trading off

D Prisoner’s Dilemma

Question #26

Those relationships with trusted coworkers characterized by quick, verbal communication, and are the most dynamic source of power in contemporary organizations because of role they play in responding to a turbulent business climate

A ethnography

B constraint

C Informal Communication Networks

D trading off

Question #27

organizations with the main goal of shortening the time period in which employees can respond to their customers and each other

A environmental degradation

B Corporate Inversion:

C Multicultural Management

D Urgent Organizations

Question #28

no two countries with a McDonalds have ever fought a war

A Multicultural Management

B environmental degradation

C Corporate Inversion:

D McDonald’s Theory of Peace

Question #29

When heightened companies move in attempts to find locals with the least environmental regulations and/or the most resources to be exploited

A perishable

B Multicultural Management

C environmental degradation

D outsourcing

Question #30

It refers to the ability to adapt one’s leadership style to both respond to and make the most of pervasive cultural differences in values and practices among a diverse employee population

A outsourcing

B perishable

C Multicultural Management

D environmental degradation

Question #31

When a company buys smaller one in foreign state with favorable tax code in order to pay lower taxes

A perishable

B outsourcing

C Corporate Inversion:

D McDonald’s Theory of Peace

Question #32

It occurs when companies choose to hire people from other countries to do their work (cheap Labor)

A situated

B Globalization

C outsourcing

D McDonald’s Theory of Peace

Question #33

It refers to the closer integration of the countries and peoples of the world

A perishable

B McDonald’s Theory of Peace

C Globalization

D outsourcing

Question #34

It refers to the interaction required to direct a group towards a shared goal

A organization communication:

B Urgent Organizations

C care-based principles

D ends-based principles

Question #35

organizational communication is situational specific

A Globalization

B situated

C Corporate Inversion:

D outsourcing

Question #36

patterns of interaction that were effective last year may be outdated today due to changes in customer taste and technology

A Globalization

B outsourcing

C Corporate Inversion:

D perishable

Question #37

as exemplified by the veil of ignorance and the golden rule, stress reciprocity and the need to consider the world from the position of others

A care-based principles

B ends-based principles

C rule-based principles

D Aristotle’s Golden Mean

Question #38

as exemplified by the categorical imperative, stress an obligation to duty and universal codes of behavior

A rule-based principles

B care-based principles

C ends-based principles

D Aristotle’s Golden Mean

Question #39

as exemplified by utilitarianism, these principles are focused on creating good outcomes

A ends-based principles

B care-based principles

C Aristotle’s Golden Mean

D rule-based principles

Question #40

It is a theory in ethics which holds that morality is to be found in moderation

A care-based principles

B Aristotle’s Golden Mean

C rule-based principles

D ends-based principles

Question #41

It is the study of the general nature of morals and the specific moral choices to be made by a person

A rule-based principles

B care-based principles

C Ethics

D ends-based principles

Question #42

It refers to the expression of single-minded certainty by true believers in their extremist ideology

A ends-based principles

B rule-based principles

C Extremist Rhetoric

D care-based principles

Question #43

This is the fallacy where the speaker appeals to authority figure as support strictly based on their authoritative position, not because of their expertise and credibility on the topic

A ad verecundium fallacy

B ad hominem fallacy

C post hoc fallacy

D slippery slope fallacy

Question #44

This is the fallacy where the speaker suggests a certain action will set off a series of actions in motion

A ad hominem fallacy

B ad verecundium fallacy

C post hoc fallacy

D slippery slope fallacy

Question #45

This is the fallacy when someone believes that since Event A happened before event B, then Event A must have cause event B

A post hoc fallacy

B ad hominem fallacy

C ad verecundium fallacy

D slippery slope fallacy

Question #46

This is the fallacy where the speaker demeans person making the argument, not the argument itself

A begging the question fallacy

B ad hominem fallacy

C post hoc fallacy

D slippery slope fallacy

Question #47

This is the fallacy where the speaker assumes something as a fact even though it has not been proven to be fact

A slippery slope fallacy

B begging the question fallacy

C post hoc fallacy

D ad verecundium fallacy

Question #48

These are the various types of erroneous reasoning that renders arguments logically unsound

A Value

B Attitude

C Belief

D Fallacies

Question #49

It refers to our feelings about what is true

A Attitude

B Fallacies

C Value

D Belief

Question #50

It refers to our most enduring judgements about what is good or bad in life

A Value

B Belief

C Fallacies

D Attitude

Question #51

It refers to our predisposition or learned evaluation to like or dislike something and can influence behavior

A Belief

B Fallacies

C Attitude

D Value

Question #52

They ar the teachers of rhetoric/public speaking in ancient greece

A Sophists

B Philosophers

C Ethos

D Speakers

Question #53

This is an element of the propaganda

A one controller of info, no free choice

B mass influence through mass media

C covert/secret message

D has negative connotation

E all of the above

Question #54

Aristotle defined _____________ as a speaker’s credibility as perceived by the audience.

A Ethos

B Pathos

C Persuasion

D Exigency

Question #55

___________ is a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice.

A Pathos

B Persuasion

C Exigency

D Ethos

Question #56

These are the types of evidence used in speeches

A narrative

B testimonies

C comparison

D examples

E All of the above

Question #57

These are some organizational formats to use for your speech body

A space sequencing

B chronological

C cause-effect-solution

D problem-cause-solution

E All of the above

Question #58

The chronological format can be used for either informative or persausive speeches.

A TRUE

B FALSE

Question #59

hen citing website give the name of the website not the URL address e.g. say “American Heart Assocaition” not “www.heart.org.”

A TRUE

B FALSE

Question #60

Audience members are self-interested and will be more engaged if they know they have something to gain from listening to your speech.

A TRUE

B FALSE

Question #61

individual level of fear or anxiety associated with either real or anticipated communication with another person or persons

A content level information

B transactional model of communication

C relationship level information

D communication apprehension

Question #62

the concise summary of your topic and specific speech goal

A thesis statement

B specific purpose statement

C content level information

D relationship level information

Question #63

a concise statement of the desired audience response indicating what you want your listeners to be able to know, feel or do when you finish speaking

A presentation outline

B specific purpose statement

C preparation outline

D thesis statement

Question #64

a keyword outline that is written or typed on note cards and includes the introduction, a few keyword prompts, and conclusion

A thesis statement

B preparation outline

C specific purpose statement

D presentation outline

Question #65

uses full sentences, typed, provides complete outline; used to practice speech

A thesis statement

B preparation outline

C specific purpose statement

D presentation outline

Question #66

speaking competently and conversationally with limited preparation using limited notes

A manuscript delivery

B extemporaneous delivery

C memorized delivery

D Representativeness

Question #67

The speaker writes the entire speech and then reads it word for word

A thesis statement

B memorized delivery

C manuscript delivery

D specific purpose statement

Question #68

A speaker memorizes the speech in its entirety and delivers it word for word from the script

A memorized delivery

B preparation outline

C manuscript delivery

D presentation outline

Question #69

logical reasons connecting data to the claim

A content level information

B relationship level information

C competent communication

D Warrant

Question #70

how fairly/accurately the data represents the group it is referring to

A Communication

B Representativeness

C Persuasion

D Warrant

Question #71

how accurate and consistent (repeatability) data is

A Credibility

B Reliability

C Reliability

D Claim

Question #72

refers to if the data source is qualified and has any potential biases

A Reliability

B Credibility

C Claim

D Backing

Question #73

the conclusion you want audience to accept

A Assertion

B Claim

C Argument

D Backing

Question #74

additional justification or evidence supporting a warrant

A Claim

B Assertion

C Backing

D Argument

Question #75

a claim not containing data or warrant

A Argument

B Claim

C Credibility

D Assertion

Question #76

is a single example and is not high quality evidence because we don’t know if it is representative

A Exigency

B anecdotal evidence

C Ethos

D Pathos

Question #77

the reason the writer feels the need to make the argument

A Exigency

B Ethos

C Exigency

D anecdotal evidence

Question #78

an appeal to the emotions of the audience

A anecdotal evidence

B Ethos

C Exigency

D Pathos

Question #79

an appeal to character, expertise, credibility of the speaker

A Exigency

B anecdotal evidence

C Pathos

D Ethos

Question #80

a claim or conclusion supported by evidence and logical reasoning

A Argument

B communication

C Claim

D Assertion

Question #81

These are the common Communication goals

A Informing

B persuading

C problem solving and decision making

D conflict management

E all of the above

Question #82

consists of messages that are both effective and appropriate when possible

A relationship level information

B transactional model of communication

C content level information

D competent communication

Question #83

reports on the senders’ attitude both toward the receiver and toward the relationship between the two

A competent communication

B content level information

C relationship level information

D transactional model of communication

Question #84

the information conveyed superficially by the content of the message

A relationship level information

B competent communication

C transactional model of communication

D content level information

Question #85

view of communication as the simultaneous sending and receiving of messages

A relationship level information

B transactional model of communication

C competent communication

D content level information

Question #86

the process of using messages to generate meaning

A Communication

B Persuasion

C memorized delivery

D manuscript delivery

Question #87

In which ancient city was communication important?

A Greece

B Syria

C Macedonia

D Sparta

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