Exam 3

A  Disabilities refer to physical but not mental disorders.

B  Any disorder that does not require the employee to adapt the work environment to accommodate the employee.

C  The law varies depending upon how the employee acquired the disability.

D  Disabilities include diseases such as epilepsy, cancer, and diabetes.

A  extroverted harassment.

B  de jure harassment.

C  hostile work environment.

D  quid pro quo.

A  Ceteris paribus

B  Post hoc

C  Reflexive

D  Quid pro quo

A  arbitration

B  mediation

C  collective bargaining

D  a vote

A  negotiate a labor-management agreement that both the union and management are willing to accept.

B  limit the authority of management to set job categories and direct worker activities.

C  ensure worker participation in setting the goals and objectives of the company.

D  establish and communicate clear guidelines for performance appraisals.

A  TRUE

B  FALSE

A  initiate new employees to the organization, their fellow employees, and their immediate supervisors.

B  test new employees to determine where they should be assigned.

C  help workers who have been laid off to find new jobs.

D  give experienced employees a chance to learn new skills.

A  magazines that list job opportunities by skill requirements and geographic location.

B  career interest surveys.

C  Internet services firms can use to recruit employees.

D  web browsers.

A  FALSE

B  TRUE

A  gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed.

B  prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.

C  prohibits firms from using employment testing as a means of selecting employees and determining which employees should be promoted.

D  requires all firms with over 100 employees to have an affirmative action plan.

A  Human resource management

B  Staffing

C  Performance evaluation and response

D  Job analysis

A  TRUE

B  FALSE

A  Automation

B  Job engineering

C  Scientific management

D  Job enrichment

A  worker alternation.

B  task mobility.

C  job incrementation.

D  job rotation.

A  FALSE

B  TRUE

A  set attainable performance goals.

B  focus on setting monetary rewards for meeting the standards.

C  make sure that all employees are expected to meet the same standards.

D  keep salaries earned by employees confidential.

A  A manager uses very harsh negative reinforcements to punish an employee for undesirable behavior

B  A manager decides not to take any specific actions against an employee who has engaged in undesirable behavior

C  An employee refuses to do a certain task because she does not value the reward that she will receive for its successful completion

D  An employee expresses frustration and quits because he feels management has set goals that are impossible to attain

A  self-actualization

B  egoistic

C  esteem

D  social

A  FALSE

B  TRUE

A  Mass customization

B  Mass production

C  Competing in time

D  Feedback response production

A  become the low-wage sector of the U.S. economy.

B  grown much more rapidly than the manufacturing sector.

C  achieved extremely high productivity gains according to government reports.

D  focused less on quality and more on reducing costs of production.

A  produce a very limited variety of goods.

B  become more self sufficient by producing major components rather than buying them.

C  produce goods and services with less of everything that goes into the process.

D  keep inventories of finished goods as high as possible.

A  goods, rather than services.

B  both goods and services.

C  services, rather than goods.

D  financial data.

A  TRUE

B  FALSE

A  FALSE

B  TRUE