Quiz 1 Chapter 1 to 4

A  Taking ten minutes before the meeting starts to prepare a few action items.

B  Asking yourself essential questions about purpose, strategy, scheduling, and coordination.

C  Using the agenda of the last meeting as a model for running the next meeting.

D  Review the minutes of the last meeting to see what was left unfinished.

A  Ask attendees to share.

B  Allow the attendees to ask questions.

C  Summarized what was accomplished.

D  Elaborate on the main issues.

A  Differing leadership styles.

B  Not enough time to build relationships.

C  The need to make decisions too quickly.

D  Unclear decision-making rules.

A  The transitions between sections.

B  Whether the words chosen are appropriate.

C  Whether the paper is organized logically.

D  Whether the main ideas are strong and clear.

A  Performing

B  Storming

C  Forming

D  Norming

A  Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur.

B  Build up the courage to have difficult conversations.

C  Engage in relaxation techniques to clear your mind.

D  Practice self-talk and visualizing yourself responding effectively to challenging interpersonal issues.

A  Incivility

B  Semantic noise

C  Emotional hijacking

D  Pessimism

A  putting in extra time to meet the company’s goals.

B  viewing coworkers motives with suspicion.

C  bending the truth slightly to present a more positive picture.

D  feeling resistant to new ways of doing things.

A  lives are rules entirely by their personal values.

B  personal values align with the corporate values where they work.

C  personal values take priority over corporate values where they work.

D  personal values are subservient to the corporate values where they work.

A  Corporate

B  Team

C  National

D  Organizational

A  companies and shareholders emphasize social responsibility.

B  people extend material and social support only to a close circle of friends and family.

C  self-enjoyment takes precedence over displays of generosity.

D  society members are expected to solve personal problems on their own.

A  Less-assertive cultures typically express a lot of emotion.

B  Less-assertive cultures stress equality and use cooperative language.

C  Less-assertive cultures prioritize resolving issues over showing respect to others.

D  Less-assertive cultures are uncomfortable with silence and speak up quickly to fill the silence.

A  individualism.

B  collectivism

C  assertiveness.

D  hierarchy

A  oversimplify their approach.

B  find common ground.

C  exaggerate their points.

D  cast situation in either-or terms.

A  Your work has suffered lately, and I want to make some suggestions for improvement.

B  I really want to understand what went wrong and find a solution we both can accept.

C  We need to discuss the way you let your team members down on the last project.

D  What were you thinking when you made the proposal in the group meeting?

A  This is an issue of policy, not personal interpretation.

B  I know I am right about this, and I can prove it to you.

C  You always interrupt me when I try to explain my reasons.

D  I feel that I was not given a chance to explain my actions.

A  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

B  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

C  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

D  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

A  Probing questions tend to be analytical and focused, while solution-oriented questions tend to be casual and social.

B  Probing questions move from general to specific, while solution-oriented questions move from specific to general.

C  Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

D  Probing questions tend to be closed, while solution-oriented questions tend to be open.

A  Spontaneous.

B  Thoughtful.

C  Charasmatic.

D  Lively.

A  Empathy.

B  Sight Perceiving.

C  Psychological safety.

D  Self-Management.

A  Encoding.

B  Decoding.

C  Hijacking.

D  Filtering.

A  a set of principles that governs behavior in the workplace.

B  a reputation for adhering to high moral and ethical values.

C  the knowledge and skills needed to accomplish business tasks.

D  the stated and lived values of a company.

A  intellectually.

B  professionally.

C  emotionally.

D  ethically.

A  Holding regular meeting to ask about employee concerns.

B  Taking a course in making teams function more efficiently.

C  Setting clear and measurable goals for each employee.

D  Assigning people to projects without their input.

A  A period in which people put more of their trust in big business than in big government.

B  A period in which the government allows financial trusts to try to make the economy safer.

C  A period in which people have lost the trust they once had in the business community.

D  A period characterized by the formation of trusts to manage the wealth of businesses.