Quiz 1 Chapter 1 to 4

A  Using the agenda of the last meeting as a model for running the next meeting.

B  Taking ten minutes before the meeting starts to prepare a few action items.

C  Review the minutes of the last meeting to see what was left unfinished.

D  Asking yourself essential questions about purpose, strategy, scheduling, and coordination.

A  Ask attendees to share.

B  Allow the attendees to ask questions.

C  Elaborate on the main issues.

D  Summarized what was accomplished.

A  Not enough time to build relationships.

B  Differing leadership styles.

C  Unclear decision-making rules.

D  The need to make decisions too quickly.

A  Whether the paper is organized logically.

B  Whether the words chosen are appropriate.

C  Whether the main ideas are strong and clear.

D  The transitions between sections.

A  Storming

B  Forming

C  Performing

D  Norming

A  Engage in relaxation techniques to clear your mind.

B  Practice self-talk and visualizing yourself responding effectively to challenging interpersonal issues.

C  Build up the courage to have difficult conversations.

D  Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur.

A  Emotional hijacking

B  Pessimism

C  Semantic noise

D  Incivility

A  putting in extra time to meet the company’s goals.

B  bending the truth slightly to present a more positive picture.

C  viewing coworkers motives with suspicion.

D  feeling resistant to new ways of doing things.

A  personal values are subservient to the corporate values where they work.

B  personal values take priority over corporate values where they work.

C  lives are rules entirely by their personal values.

D  personal values align with the corporate values where they work.

A  National

B  Organizational

C  Corporate

D  Team

A  self-enjoyment takes precedence over displays of generosity.

B  society members are expected to solve personal problems on their own.

C  people extend material and social support only to a close circle of friends and family.

D  companies and shareholders emphasize social responsibility.

A  Less-assertive cultures prioritize resolving issues over showing respect to others.

B  Less-assertive cultures typically express a lot of emotion.

C  Less-assertive cultures are uncomfortable with silence and speak up quickly to fill the silence.

D  Less-assertive cultures stress equality and use cooperative language.

A  hierarchy

B  collectivism

C  assertiveness.

D  individualism.

A  find common ground.

B  exaggerate their points.

C  oversimplify their approach.

D  cast situation in either-or terms.

A  Your work has suffered lately, and I want to make some suggestions for improvement.

B  I really want to understand what went wrong and find a solution we both can accept.

C  What were you thinking when you made the proposal in the group meeting?

D  We need to discuss the way you let your team members down on the last project.

A  You always interrupt me when I try to explain my reasons.

B  I know I am right about this, and I can prove it to you.

C  This is an issue of policy, not personal interpretation.

D  I feel that I was not given a chance to explain my actions.

A  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

B  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

C  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

D  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

A  Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

B  Probing questions tend to be analytical and focused, while solution-oriented questions tend to be casual and social.

C  Probing questions tend to be closed, while solution-oriented questions tend to be open.

D  Probing questions move from general to specific, while solution-oriented questions move from specific to general.

A  Charasmatic.

B  Lively.

C  Spontaneous.

D  Thoughtful.

A  Empathy.

B  Psychological safety.

C  Sight Perceiving.

D  Self-Management.

A  Filtering.

B  Encoding.

C  Hijacking.

D  Decoding.

A  a set of principles that governs behavior in the workplace.

B  the stated and lived values of a company.

C  a reputation for adhering to high moral and ethical values.

D  the knowledge and skills needed to accomplish business tasks.

A  emotionally.

B  professionally.

C  intellectually.

D  ethically.

A  Setting clear and measurable goals for each employee.

B  Holding regular meeting to ask about employee concerns.

C  Assigning people to projects without their input.

D  Taking a course in making teams function more efficiently.

A  A period characterized by the formation of trusts to manage the wealth of businesses.

B  A period in which the government allows financial trusts to try to make the economy safer.

C  A period in which people have lost the trust they once had in the business community.

D  A period in which people put more of their trust in big business than in big government.