Quiz 1 Chapter 1 to 4

A  Asking yourself essential questions about purpose, strategy, scheduling, and coordination.

B  Taking ten minutes before the meeting starts to prepare a few action items.

C  Using the agenda of the last meeting as a model for running the next meeting.

D  Review the minutes of the last meeting to see what was left unfinished.

A  Allow the attendees to ask questions.

B  Ask attendees to share.

C  Summarized what was accomplished.

D  Elaborate on the main issues.

A  The need to make decisions too quickly.

B  Differing leadership styles.

C  Unclear decision-making rules.

D  Not enough time to build relationships.

A  Whether the paper is organized logically.

B  Whether the words chosen are appropriate.

C  Whether the main ideas are strong and clear.

D  The transitions between sections.

A  Storming

B  Norming

C  Performing

D  Forming

A  Build up the courage to have difficult conversations.

B  Engage in relaxation techniques to clear your mind.

C  Practice self-talk and visualizing yourself responding effectively to challenging interpersonal issues.

D  Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur.

A  Incivility

B  Semantic noise

C  Emotional hijacking

D  Pessimism

A  viewing coworkers motives with suspicion.

B  putting in extra time to meet the company’s goals.

C  feeling resistant to new ways of doing things.

D  bending the truth slightly to present a more positive picture.

A  lives are rules entirely by their personal values.

B  personal values take priority over corporate values where they work.

C  personal values align with the corporate values where they work.

D  personal values are subservient to the corporate values where they work.

A  Corporate

B  National

C  Team

D  Organizational

A  people extend material and social support only to a close circle of friends and family.

B  society members are expected to solve personal problems on their own.

C  self-enjoyment takes precedence over displays of generosity.

D  companies and shareholders emphasize social responsibility.

A  Less-assertive cultures are uncomfortable with silence and speak up quickly to fill the silence.

B  Less-assertive cultures stress equality and use cooperative language.

C  Less-assertive cultures prioritize resolving issues over showing respect to others.

D  Less-assertive cultures typically express a lot of emotion.

A  collectivism

B  hierarchy

C  individualism.

D  assertiveness.

A  oversimplify their approach.

B  find common ground.

C  cast situation in either-or terms.

D  exaggerate their points.

A  What were you thinking when you made the proposal in the group meeting?

B  Your work has suffered lately, and I want to make some suggestions for improvement.

C  We need to discuss the way you let your team members down on the last project.

D  I really want to understand what went wrong and find a solution we both can accept.

A  I feel that I was not given a chance to explain my actions.

B  This is an issue of policy, not personal interpretation.

C  I know I am right about this, and I can prove it to you.

D  You always interrupt me when I try to explain my reasons.

A  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

B  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

C  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

D  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

A  Probing questions tend to be analytical and focused, while solution-oriented questions tend to be casual and social.

B  Probing questions tend to be closed, while solution-oriented questions tend to be open.

C  Probing questions move from general to specific, while solution-oriented questions move from specific to general.

D  Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

A  Spontaneous.

B  Lively.

C  Charasmatic.

D  Thoughtful.

A  Sight Perceiving.

B  Empathy.

C  Psychological safety.

D  Self-Management.

A  Filtering.

B  Decoding.

C  Hijacking.

D  Encoding.

A  the knowledge and skills needed to accomplish business tasks.

B  the stated and lived values of a company.

C  a set of principles that governs behavior in the workplace.

D  a reputation for adhering to high moral and ethical values.

A  intellectually.

B  professionally.

C  emotionally.

D  ethically.

A  Setting clear and measurable goals for each employee.

B  Assigning people to projects without their input.

C  Holding regular meeting to ask about employee concerns.

D  Taking a course in making teams function more efficiently.

A  A period in which people put more of their trust in big business than in big government.

B  A period in which the government allows financial trusts to try to make the economy safer.

C  A period characterized by the formation of trusts to manage the wealth of businesses.

D  A period in which people have lost the trust they once had in the business community.