Exam 3 Chapters 9-12

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Question #1

Instead of expressing her feelings honestly, this person explains what her partner “really” means or what’s “really wrong.”

A pseudoaccommodator

B guilt maker

C mind reader

D avoider

E crisis tickler

Question #2

This person almost brings what’s bothering him to the surface, but never quite comes out and expresses himself.

A avoider

B pseudoaccommodator

C crisis tickler

D guilt maker

E mind reader

Question #3

This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

A avoider

B guilt maker

C pseudoaccommodator

D mind reader

E crisis tickler

Question #4

The distinguishing characteristic in win-lose problem solving is

A assertiveness.

B passivity.

C aggression.

D discussion.

E power.

Question #5

When unhappy couples argue, they

A use evaluative “you” language.

B All of these answers are correct.

C have minimal empathy for the other.

D are not problem-oriented.

E ignore each other’s nonverbal relational messages.

Question #6

All of the following are true about conflict, except

A conflict is natural.

B conflict can be beneficial.

C every relationship of any depth at all has conflict.

D people typically have similar conflict styles.

Question #7

Which of the following strategies is not recommend as a way to manage workplace bullying?

A Negotiate with the offender.

B Appeal to a third party.

C Reframe your thinking.

D Back off.

E All of the above are recommended strategies.

Question #8

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

A the assertive message format.

B paraphrasing.

C high-level abstractions.

D perception checking.

E emotional description.

Question #9

The “ownership” of a problem almost always belongs to

A the person to whom the complaint is directed.

B the most assertive person.

C the person who is dissatisfied.

D the person with the greatest amount of passive aggressive behavior.

E the person with the lowest amount of self-disclosure.

Question #10

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren’t able or willing to express directly, they are engaging in what psychologist George Bach calls

A nonverbal conflict.

B defense arousal.

C pseudo-messages.

D one-up conflict resolution.

E crazymaking.

Question #11

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

A FALSE

B TRUE

Question #12

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

A FALSE

B TRUE

Question #13

The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person’s conflict style than gender.

A FALSE

B TRUE

Question #14

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

A TRUE

B FALSE

Question #15

“I don’t really need your input. I’ve already made my decision.”

A control

B evaluation

C neutrality

D certainty

E superiority

Question #16

“It’s my way or the highway!”

A certainty

B neutrality

C evaluation

D control

E superiority

Question #17

If others start criticizing you, one productive way to respond is to

A just back off; there’s no effective way to deal with this kind of “no-win” situation.

B tell them to stop the criticism.

C point out that criticism is not productive.

D criticize them to show them how it feels.

E ask for more specifics about what the criticism involves.

Question #18

“You are such a couch potato” is an example of what Gibb defense-arousing behavior?

A neutrality.

B strategy.

C evaluation.

D superiority.

E control.

Question #19

People who act in accordance with Gibb’s category of equality communicate that

A All of these answers are correct.

B while they may have greater talent in some areas, all have just as much worth as human beings.

C everyone is equal in every way.

D all human beings are created with the capacity to be equal in all areas.

E None of the above answers are correct.

Question #20

The communication climate in a relationship is determined by the

A listening and perceptual skills that each individual brings to the relationship.

B roles each person has in the relationship.

C amount of self-disclosure that occurs.

D degree to which each person feels valued.

E similarities of the parties.

Question #21

The term that describes the emotional tone of a personal relationship is

A environment.

B mood.

C tone.

D climate.

E foundation.

Question #22

Evaluative language is also described as

A “it” language.

B “supportive” language.

C “me” language.

D “you” language.

E “neutral” language.

Question #23

Another term which describes the Gibb defensive category of neutrality would be

A displaced loyalty.

B understanding.

C indifference.

D positive/negative balance.

E aggressive perception.

Question #24

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

A perceptions are not realistic.

B self-disclosure usually takes place.

C the partner will be supportive.

D a counterattack is appropriate.

E a defensive spiral usually results.

Question #25

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of

A problem orientation.

B provisionalism.

C evaluation.

D description.

E equality.

Question #26

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)

A impervious dyad.

B escalatory conflict spiral.

C cognitive dissonance reaction.

D de-escalatory conflict spiral.

E pillow-talk incident.

Question #27

A consequence statement can describe

A what happens to you, the speaker.

B All of these answers are correct.

C what happens to the person you’re addressing or to others.

D why you’re bothered or pleased by another’s behavior.

E what happens without moralizing about it.

Question #28

All of the following are behavioral descriptions except

A “Your behavior tells me you’re angry.”

B “I notice you’re frowning.”

C “I saw you walk out of the party.”

D “You’ve shouted the last three times we’ve discussed money.”

E “You haven’t said ‘I love you’ in over a week.”

Question #29

Which of these behaviors is characterized by the use of “we” language?

A problem-orientation

B description

C provisionalism

D evaluation

E strategy

Question #30

A spiral is always negative.

A TRUE

B FALSE

Question #31

A communication climate has to do with the way people feel about each other as they carry out activities.

A FALSE

B TRUE

Question #32

A supportive climate usually results from the expression of empathy.

A FALSE

B TRUE

Question #33

When coping with criticism, it isn’t a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

A TRUE

B FALSE

Question #34

Perception makes little difference in determining whether a message is disconfirming.

A FALSE

B TRUE

Question #35

Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.

A TRUE

B FALSE

Question #36

Tangential responses are one type of disconfirming message.

A FALSE

B TRUE

Question #37

It’s okay to reword the assertive message format to suit your own particular style of speaking.

A TRUE

B FALSE

Question #38

Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

A FALSE

B TRUE

Question #39

Defensiveness is often a self-perpetuating cycle.

A FALSE

B TRUE

Question #40

Research of male and female intimacy styles shows that

A All of these answer are correct.

B differences are not as great as some people might think.

C women disclose more personal information than men.women disclose more personal information than men.

D women disclose more than men.

E men grow close by doing things together.

Question #41

An example of a romantic turning point might be

A a specific date.

B a Facebook declaration.

C the first kiss.

D the first big fight.

E All of the above are examples.

Question #42

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that

A family communication is involuntary.

B families are systems.

C family communication is role-driven.

D family communication is formative.

E family communication patterns vary significantly.

Question #43

The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Three?

A self-serving bias

B identity management

C self-congruence

D self-fulfilling prophecy

E halo effect

Question #44

One researcher concluded that close relationships “may be the single most important source of life satisfaction and emotional well-being, across different ages and cultures.”

A TRUE

B FALSE

Question #45

Because men share less personal information and feelings than women, they are not capable of achieving the type of intimate relationships that women have.

A TRUE

B FALSE

Question #46

By definition, an intimate relationship must exhibit all four intimacy dimensions.

A TRUE

B FALSE

Question #47

Intimacy can come from intellectual sharing.

A FALSE

B TRUE

Question #48

It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all.

A FALSE

B TRUE

Question #49

One of the key differences between marriages that end in separation and those that are restored to their former intimacy is

A the communication that occurs when the partners are unsatisfied.

B how long the couple remained in the integration stage.

C None of these choices are correct.

D how much metacommunication occurs.

E the types of relational transgressions that happened.

Question #50

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

A context control.

B powerful control.

C conversation control.

D decision control.

E distributional control.

Question #51

The benefit of forgiveness is

A less emotional distress.

B less aggression.

C All of these choices are beneficial.

D improvement of cardiovascular functioning.

E restoration of the damaged relationship.

Question #52

All appropriate self-disclosure leads to liking.

A TRUE

B FALSE

Question #53

Metacommunication is communication about communication.

A TRUE

B FALSE

Question #54

According to your text, we are more attracted to people who are good at what they do but admit their mistakes.

A FALSE

B TRUE

Question #55

A person can be “too competent.” We are generally attracted to those who are talented yet have visible flaws like us.

A TRUE

B FALSE

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Exam 3 Chapters 9-12

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