Exam 3 Chapters 9-12

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Question #1

Instead of expressing her feelings honestly, this person explains what her partner “really” means or what’s “really wrong.”

A mind reader

B avoider

C crisis tickler

D pseudoaccommodator

E guilt maker

Question #2

This person almost brings what’s bothering him to the surface, but never quite comes out and expresses himself.

A guilt maker

B avoider

C mind reader

D pseudoaccommodator

E crisis tickler

Question #3

This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

A crisis tickler

B mind reader

C pseudoaccommodator

D guilt maker

E avoider

Question #4

The distinguishing characteristic in win-lose problem solving is

A aggression.

B passivity.

C discussion.

D assertiveness.

E power.

Question #5

When unhappy couples argue, they

A are not problem-oriented.

B ignore each other’s nonverbal relational messages.

C use evaluative “you” language.

D have minimal empathy for the other.

E All of these answers are correct.

Question #6

All of the following are true about conflict, except

A conflict can be beneficial.

B conflict is natural.

C people typically have similar conflict styles.

D every relationship of any depth at all has conflict.

Question #7

Which of the following strategies is not recommend as a way to manage workplace bullying?

A Appeal to a third party.

B Back off.

C Negotiate with the offender.

D Reframe your thinking.

E All of the above are recommended strategies.

Question #8

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

A paraphrasing.

B perception checking.

C high-level abstractions.

D emotional description.

E the assertive message format.

Question #9

The “ownership” of a problem almost always belongs to

A the person to whom the complaint is directed.

B the person who is dissatisfied.

C the person with the lowest amount of self-disclosure.

D the person with the greatest amount of passive aggressive behavior.

E the most assertive person.

Question #10

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren’t able or willing to express directly, they are engaging in what psychologist George Bach calls

A defense arousal.

B pseudo-messages.

C nonverbal conflict.

D crazymaking.

E one-up conflict resolution.

Question #11

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

A TRUE

B FALSE

Question #12

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

A TRUE

B FALSE

Question #13

The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person’s conflict style than gender.

A TRUE

B FALSE

Question #14

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

A FALSE

B TRUE

Question #15

“I don’t really need your input. I’ve already made my decision.”

A control

B evaluation

C certainty

D superiority

E neutrality

Question #16

“It’s my way or the highway!”

A superiority

B neutrality

C certainty

D evaluation

E control

Question #17

If others start criticizing you, one productive way to respond is to

A just back off; there’s no effective way to deal with this kind of “no-win” situation.

B point out that criticism is not productive.

C criticize them to show them how it feels.

D tell them to stop the criticism.

E ask for more specifics about what the criticism involves.

Question #18

“You are such a couch potato” is an example of what Gibb defense-arousing behavior?

A control.

B superiority.

C neutrality.

D strategy.

E evaluation.

Question #19

People who act in accordance with Gibb’s category of equality communicate that

A while they may have greater talent in some areas, all have just as much worth as human beings.

B All of these answers are correct.

C all human beings are created with the capacity to be equal in all areas.

D everyone is equal in every way.

E None of the above answers are correct.

Question #20

The communication climate in a relationship is determined by the

A similarities of the parties.

B degree to which each person feels valued.

C roles each person has in the relationship.

D amount of self-disclosure that occurs.

E listening and perceptual skills that each individual brings to the relationship.

Question #21

The term that describes the emotional tone of a personal relationship is

A climate.

B tone.

C foundation.

D mood.

E environment.

Question #22

Evaluative language is also described as

A “it” language.

B “neutral” language.

C “you” language.

D “me” language.

E “supportive” language.

Question #23

Another term which describes the Gibb defensive category of neutrality would be

A positive/negative balance.

B displaced loyalty.

C understanding.

D indifference.

E aggressive perception.

Question #24

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

A perceptions are not realistic.

B self-disclosure usually takes place.

C a counterattack is appropriate.

D a defensive spiral usually results.

E the partner will be supportive.

Question #25

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of

A description.

B provisionalism.

C equality.

D evaluation.

E problem orientation.

Question #26

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)

A pillow-talk incident.

B escalatory conflict spiral.

C impervious dyad.

D cognitive dissonance reaction.

E de-escalatory conflict spiral.

Question #27

A consequence statement can describe

A what happens to the person you’re addressing or to others.

B All of these answers are correct.

C what happens to you, the speaker.

D why you’re bothered or pleased by another’s behavior.

E what happens without moralizing about it.

Question #28

All of the following are behavioral descriptions except

A “I notice you’re frowning.”

B “Your behavior tells me you’re angry.”

C “I saw you walk out of the party.”

D “You’ve shouted the last three times we’ve discussed money.”

E “You haven’t said ‘I love you’ in over a week.”

Question #29

Which of these behaviors is characterized by the use of “we” language?

A provisionalism

B problem-orientation

C description

D evaluation

E strategy

Question #30

A spiral is always negative.

A FALSE

B TRUE

Question #31

A communication climate has to do with the way people feel about each other as they carry out activities.

A TRUE

B FALSE

Question #32

A supportive climate usually results from the expression of empathy.

A TRUE

B FALSE

Question #33

When coping with criticism, it isn’t a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

A TRUE

B FALSE

Question #34

Perception makes little difference in determining whether a message is disconfirming.

A TRUE

B FALSE

Question #35

Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.

A FALSE

B TRUE

Question #36

Tangential responses are one type of disconfirming message.

A TRUE

B FALSE

Question #37

It’s okay to reword the assertive message format to suit your own particular style of speaking.

A FALSE

B TRUE

Question #38

Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

A TRUE

B FALSE

Question #39

Defensiveness is often a self-perpetuating cycle.

A FALSE

B TRUE

Question #40

Research of male and female intimacy styles shows that

A men grow close by doing things together.

B All of these answer are correct.

C differences are not as great as some people might think.

D women disclose more than men.

E women disclose more personal information than men.women disclose more personal information than men.

Question #41

An example of a romantic turning point might be

A the first kiss.

B the first big fight.

C a specific date.

D a Facebook declaration.

E All of the above are examples.

Question #42

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that

A family communication is formative.

B family communication is role-driven.

C families are systems.

D family communication patterns vary significantly.

E family communication is involuntary.

Question #43

The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Three?

A self-serving bias

B self-fulfilling prophecy

C halo effect

D self-congruence

E identity management

Question #44

One researcher concluded that close relationships “may be the single most important source of life satisfaction and emotional well-being, across different ages and cultures.”

A FALSE

B TRUE

Question #45

Because men share less personal information and feelings than women, they are not capable of achieving the type of intimate relationships that women have.

A TRUE

B FALSE

Question #46

By definition, an intimate relationship must exhibit all four intimacy dimensions.

A TRUE

B FALSE

Question #47

Intimacy can come from intellectual sharing.

A TRUE

B FALSE

Question #48

It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all.

A FALSE

B TRUE

Question #49

One of the key differences between marriages that end in separation and those that are restored to their former intimacy is

A the communication that occurs when the partners are unsatisfied.

B how much metacommunication occurs.

C None of these choices are correct.

D how long the couple remained in the integration stage.

E the types of relational transgressions that happened.

Question #50

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

A context control.

B distributional control.

C conversation control.

D powerful control.

E decision control.

Question #51

The benefit of forgiveness is

A less emotional distress.

B restoration of the damaged relationship.

C less aggression.

D improvement of cardiovascular functioning.

E All of these choices are beneficial.

Question #52

All appropriate self-disclosure leads to liking.

A FALSE

B TRUE

Question #53

Metacommunication is communication about communication.

A TRUE

B FALSE

Question #54

According to your text, we are more attracted to people who are good at what they do but admit their mistakes.

A FALSE

B TRUE

Question #55

A person can be “too competent.” We are generally attracted to those who are talented yet have visible flaws like us.

A TRUE

B FALSE

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Exam 3 Chapters 9-12

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