Midterm Chapters 5-8

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Question #1

“He’s doing that because he doesn’t think you’ll care.”

A analyzing

B advising

C judging

D supporting

E paraphrasing

Question #2

“That’s a terrible idea!”

A judging

B advising

C paraphrasing

D supporting

E analyzing

Question #3

Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”

A “That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”

B “You sound worried and confused because you’re not sure if he’s coming on to you or not.”

C “Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”

D “So you can’t figure out his motives, is that it?”

E “You sound upset by this.”

Question #4

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

A We can listen twice as fast as an average person speaks.

B We speak at nearly the same rate we are able to listen.

C We are able to speak 2 times faster than an average person can listen.

D We are able to listen slightly faster than an average person speaks.

E We can listen 4-6 times faster than an average person speaks.

Question #5

Insulated listeners respond only to the parts of your remarks that interest them.

A FALSE

B TRUE

Question #6

Interruptions are one characteristic of stage-hogging.

A TRUE

B FALSE

Question #7

Since all judging listening responses are negative, we should avoid them at all cost.

A TRUE

B FALSE

Question #8

Of the many different elements in the listening process, hearing is the physiological dimension.

A FALSE

B TRUE

Question #9

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

A FALSE

B TRUE

Question #10

During careful listening, your heart rate will quicken and your body temperature will rise.

A TRUE

B FALSE

Question #11

It’s impossible to listen effectively all of the time.

A FALSE

B TRUE

Question #12

An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.

A TRUE

B FALSE

Question #13

Your text argues that the complete and open expression of emotions is one key to positive relationships.

A FALSE

B TRUE

Question #14

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.

A FALSE

B TRUE

Question #15

Generally speaking, people are more likely to share negative emotions rather than positive emotions.

A FALSE

B TRUE

Question #16

Statements that basically cancel the thought that precedes them are

A “you” statements.

B “we” statements.

C “it” statements.

D “but” statements.

E “I/we” statements.

Question #17

A behavioral description should include

A All of these choices are correct.

B in what circumstances the behavior occurs.

C None of these choices are correct.

D the specific behaviors.

E who is involved.

Question #18

“We” language

A should be avoided when expressing personal feelings and thoughts.

B can offend another person in some circumstances.

C can signal closeness and cohesiveness with others.

D may accomplish the goals of “I” language and sound less egotistical.

E All of these choices are correct.

Question #19

Which of the following statements best illustrates a fact?

A “It’s clear you shouldn’t have said that.”

B “I heard you tell Tim you weren’t interested.”

C “You should have thought about the result of saying you weren’t interested before you opened your mouth.”

D “Fact number one: you said a dumb thing.”

E “It’s a fact that playing mind games always backfires.”

Question #20

“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement?

A being too frank

B confusing yourself

C confusing others

D stereotyping

E bicoastalism

Question #21

A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of

A euphemisms.

B singular terms.

C “you” language.

D “I” language.

E consequence terms.

Question #22

All of the following statements about gender and language are true except which one?

A Women are more likely to use more intensive adverbs than men.

B Female speech often contains statements of sympathy and empathy.

C Women interrupt men more in mixed-sex conversations.

D Men’s speech is more direct and task-oriented.

E Women’s speech is more indirect and elaborate.

Question #23

Language can shape our perceptions of the world.

A FALSE

B TRUE

Question #24

“I” language offers a more accurate and less provocative way to express a complaint.

A TRUE

B FALSE

Question #25

There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness.

A FALSE

B TRUE

Question #26

A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive.

A TRUE

B FALSE

Question #27

Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it.

A TRUE

B FALSE

Question #28

Equivocal words are words that can be interpreted in more than one way.

A FALSE

B TRUE

Question #29

Self-talk

A includes identifying an event, your thought, and feeling.

B allows you to have control over how you feel.

C can determine how you feel.

D can be facilitative or debilitative.

E includes all of the above.

Question #30

Facilitative feelings

A are more common in other cultures.

B are emotional counterfeits.

C keep us from communicating effectively.

D contribute to effective functioning.

E happen only when you feel good.

Question #31

The “amygdala” refers to

A a type of emotional contagion.

B the threat alarm system in the brain.

C nonverbal reactions expressed on the face.

D a reservoir of emotional memories.

E none of the above.

Question #32

“I know he’ll be crushed if I don’t go out with him.”

A fallacy of causation

B fallacy of perfection

C fallacy of shoulds

D fallacy of helplessness

E fallacy of overgeneralization

Question #33

“Those interviewers made me so nervous.”

A fallacy of causation

B fallacy of helplessness

C fallacy of shoulds

D fallacy of overgeneralization

E fallacy of perfection

Question #34

“My roommate ought to be more understanding.” This quote is an example of the fallacy of

A approval.

B shoulds.

C causation.

D helplessness.

E perfection.

Question #35

“You never listen to me!” is an example of subscribing to the fallacy of

A perfection.

B shoulds.

C overgeneralization.

D helplessness.

E causation.

Question #36

Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are

A physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.

B stimulus, proprioception, emotional contagion, and response.

C sensing, organizing, interpreting, and encoding.

D physical changes, mental recognition, and verbal description.

E verbal and nonverbal manifestations, physical depression, and catharsis.

Question #37

One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.

A TRUE

B FALSE

Question #38

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

A TRUE

B FALSE

Question #39

Social isolation and depression are problems that can result from the inability to constructively talk about emotions.

A FALSE

B TRUE

Question #40

Anger can be either a facilitative or debilitative emotion.

A FALSE

B TRUE

Question #41

All emotions are caused by self-talk.

A FALSE

B TRUE

Question #42

Some people fail to communicate their emotions clearly because they understate or downplay them.

A FALSE

B TRUE

Question #43

When sharing your feelings, it’s not necessary to accept responsibility for them because so often others cause them.

A FALSE

B TRUE

Question #44

Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look “old,” she perceived his comment as hurtful and mean.

A We judge ourselves more charitably than others.

B We are influenced by the obvious.

C We are influenced by our expectations.

D We cling to first impressions.

E None of the above.

Question #45

You think that when your coworker uses profanity it’s due to a flaw in her character, but when you use profanity it’s because the situation demands it.

A attribution error

B empathy

C androgynous behavior

D interpretation

E punctuation

Question #46

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is

A analogous.

B rhetorically sensitive.

C androgynous.

D adaptable.

E chauvinistic.

Question #47

A the more perceptive you are, the less empathetic you need be.

B empathy is facilitated by trying to perceive things from the other person’s point of view.

C the more perceptive you are, the easier it is to forget to be empathetic.

D empathy and perception are both a result of self-fulfilling prophecies.

Question #48

How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?”

A Describe behavior.

B Say less.

C Give another interpretation

D Request clarification.

E It is great as a perception-checking statement just the way it is.

Question #49

What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”

A It has only one interpretation.

B It is too wordy.

C Nothing is missing from this perception check.

D It doesn’t request clarification.

E It doesn’t describe behavior.

Question #50

What’s missing from this perception check? “I figure you’re either upset with me or worried about your test. Is it something like that?”

A It has only one interpretation.

B It doesn’t request clarification.

C It doesn’t describe behavior.

D Nothing is missing from this perception check.

E It is too wordy.

Question #51

What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”

A Nothing is missing from this perception check.

B It is too specific.

C It has only one interpretation.

D It doesn’t request clarification.

E It doesn’t describe behavior.

Question #52

All of the following would be included in a good definition of empathy except which one?

A It requires that your opinions match those of the other person.

B It requires a sense of the other person’s feelings.

C It involves taking the other’s perspective.

D It includes concern for the other person.

E It can’t be totally achieved.

Question #53

The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies?

A We cling to first impressions.

B We assume others are similar to us.

C We are influenced by our expectations.

D We are influenced by the obvious.

E We judge ourselves more charitably than others.

Question #54

Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.

A FALSE

B TRUE

Question #55

In our perceptions, we cling more strongly to first impressions, even when they are wrong.

A TRUE

B FALSE

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Fresh Grad Lands Job as Real Estate Agent With Help from Professional Writers

Midterm Chapters 5-8

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