Quiz 3

A  All the above

B  Present the training

C  Follow-up

D  Practice skills

E  Prepare to train.

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Internal recruiting can have political overtones, as some employees attribute internal promotions to friendships with managers and supervisors.

B  All the above

C  Internal recruiting promotes “inbreeding” and often discourages innovative thinking.

D  Internal recruiting can cause morale problems among those employees who were skipped over for promotion.

A  The cost of internal recruitment is lower than the cost of external recruitment.

B  Improves the morale of other employees who see future opportunities for themselves.

C  Improves the morale of the promoted employee.

D  All the above

E  Managers can better assess the abilities of internal recruits.

A  All the above

B  operational skills to understand sources of revenue

C  communication skills to be able to explain revenue processes and decisions with respect to short term and long term business projections

D  strategic skills to understand how market forces are likely to affect hotel booking trends

E  analytical skills to understand revenue data

A  TRUE

B  FALSE

A  Improved forecasting

B  Improved seasonal pricing and inventory decisions

C  Identification of market segment demands

D  Identification of new market segments

E  All the above

A  to the right customer (business, leisure, convention, or other guest)

B  for the right price (rack rate, corporate rate, group rate, government rate, or discount rate)

C  All the above

D  on the right day (weekday, weekend)

A  airline

B  construction

C  hotel

A  Hubbart

B  Google

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Evaluating

B  Leading

C  Controlling

D  All the above

A  All the above

B  Coordinating

C  Organizing

D  Staffing

E  Planning

A  Imbalance

B  Illogical

C  Variance

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Distribute reports.

B  Prepare reports,

C  All the above

D  Post room rates and taxes.

E  Verify no-show reservations.

A  All the above

B  Balance all departmental accounts.

C  Verify room rates.

D  Reconcile room status discrepancies.

E  Complete outstanding postings.

A  An arbitrary stopping point for the business day, so could be whatever time the particular hotel chooses.

B  8:00 PM

C  11:00 PM

D  7:00 PM

A  Resolving room status and rate discrepancies

B  Verify posted entries to guest and non-guest accounts.

C  Balance all front office accounts.

D  Generate operational and managerial reports.

E  All the above