Quiz 3

A  Present the training

B  Follow-up

C  Prepare to train.

D  All the above

E  Practice skills

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Internal recruiting promotes “inbreeding” and often discourages innovative thinking.

B  All the above

C  Internal recruiting can have political overtones, as some employees attribute internal promotions to friendships with managers and supervisors.

D  Internal recruiting can cause morale problems among those employees who were skipped over for promotion.

A  All the above

B  Improves the morale of other employees who see future opportunities for themselves.

C  Managers can better assess the abilities of internal recruits.

D  Improves the morale of the promoted employee.

E  The cost of internal recruitment is lower than the cost of external recruitment.

A  communication skills to be able to explain revenue processes and decisions with respect to short term and long term business projections

B  All the above

C  analytical skills to understand revenue data

D  operational skills to understand sources of revenue

E  strategic skills to understand how market forces are likely to affect hotel booking trends

A  TRUE

B  FALSE

A  Identification of new market segments

B  Improved forecasting

C  All the above

D  Identification of market segment demands

E  Improved seasonal pricing and inventory decisions

A  for the right price (rack rate, corporate rate, group rate, government rate, or discount rate)

B  All the above

C  on the right day (weekday, weekend)

D  to the right customer (business, leisure, convention, or other guest)

A  airline

B  hotel

C  construction

A  Google

B  Hubbart

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  All the above

B  Leading

C  Evaluating

D  Controlling

A  Planning

B  Organizing

C  All the above

D  Staffing

E  Coordinating

A  Imbalance

B  Variance

C  Illogical

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Prepare reports,

B  Verify no-show reservations.

C  Distribute reports.

D  All the above

E  Post room rates and taxes.

A  Balance all departmental accounts.

B  Complete outstanding postings.

C  Verify room rates.

D  Reconcile room status discrepancies.

E  All the above

A  8:00 PM

B  7:00 PM

C  An arbitrary stopping point for the business day, so could be whatever time the particular hotel chooses.

D  11:00 PM

A  All the above

B  Verify posted entries to guest and non-guest accounts.

C  Generate operational and managerial reports.

D  Balance all front office accounts.

E  Resolving room status and rate discrepancies