Quiz 2

A  quantity

B  level

C  quality

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Reports, meeting room status

B  Is a report from the restaurant showing how many guests dined in the restaurant.

C  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

D  Determines the room rate of a sleeping room

A  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

B  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

C  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

D  All the above

A  accounting

B  receipts

C  date

A  TRUE

B  FALSE

A  TRUE

B  FALSE

A  Direct billing

B  Credit card

C  Any of the above

D  A combined settlement method

E  Cash or debit card

A  All the above

B  Creation of a guest history record

C  Resolution of outstanding guest account balances

D  Updating of room status information

A  great

B  master

C  superior

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Folios

B  All the above

C  Points of Sale

D  Ledgers

E  Vouchers

A  Creates and maintains an accurate account record for each guest or non-guest.

B  Records the settlement for all goods and services provided.

C  Ensures internal control over cash and non-cash transactions.

D  Tracks transactions throughout the guest cycle.

E  All the above

A  Fraud

B  Negligence

C  Carelessness

A  FALSE

B  TRUE

A  TRUE

B  FALSE

A  Never say a guest’s room number out loud at the front desk.

B  All the above

C  Front desk agents should require identification from anyone who asks for a key.

D  Valet parking should use a numbered three-part form to control cars.

E  Room attendants should not allow anyone in a guestroom without a key.

A  All the above

B  Perimeter and grounds control

C  Doors, locks, key control, and access control

D  Guestroom security

E  Control of persons on premises

A  Solve

B  Identify

C  Run away

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Golf courses, health clubs, exercise rooms

B  Banquet, meeting, and catering facilities

C  Dining rooms, snack bars, specialty restaurants

D  All the above

E  Room service

A  All the above

B  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

C  personnel in other divisions

D  one another

E  guests