Quiz 1

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Question #1

Ch 5: In hotel terminology, the “European Plan -EP– is a billing arrangement under which ______ (one word) are priced separately from rooms.

A accommodations

B meals

C cocktails

Question #2

Ch 5: In hotel terminology, a “_______” (one word) is a guest who leaves without paying for the room.

A Skipper

B Fraud

C Thief

Question #3

Ch 5: The Hotel Registration Process consists of the following:

A Assigning the guestroom and room rate

B Creating the registration record

C Preregistration activities

D Establishing the guest’s method of payment

E All the above

Question #4

Ch 4: Most airlines around the world are connected to one or more of these four GDSs: SABRE, Galileo International, Amadeus, and WorldSpan.

A FALSE

B TRUE

Question #5

Ch 4: Regarding Global Distribution Systems (GDS): Most central reservations systems (whether hotels, airlines, automobile rental agencies, or travel agency companies) connect to Global Distribution Systems.

A TRUE

B FALSE

Question #6

Ch 4. Central Reservations Systems (CRS) is responsible for maintaining a room availability inventory each proper participating in the system.

A TRUE

B FALSE

Question #7

Ch 4: A Non-guaranteed reservation is a reservation the hotel will hold up to a certain date/time, by which time if payment is not received, the reservation cancels.

A TRUE

B FALSE

Question #8

Ch 4: Types of hotel reservations include:

A Prepayment guaranteed reservation

B Voucher or MCO (miscellaneous charge order), guaranteed by travel agency

C Guaranteed reservations

D All the above

E Non-guaranteed reservations

Question #9

Ch 4: Regarding Hotel Reservations systems, the hotel reservations process typically handles such process or processes as:

A Confirming the reservation record.

B All the above

C Formulating the reservation inquiry

D Creating the reservation record

E Determining room and rate availability

Question #10

Ch 3: Regarding Sales Automation Systems, sales automation software systems can identify booking trends, group histories, room rates, and non-room rates (such as food & beverage, facilities, amenities, and other charges).

A FALSE

B TRUE

Question #11

Ch 3: Regarding property management systems, common front office software modules are designed to help front office staff perform functions related to:

A General management

B Rooms management

C Guest accounting management

D All the above

E Reservation management

Question #12

Ch 3: Most front office functions are performed at the Front Desk.

A TRUE

B FALSE

Question #13

Ch 3: In a hotel, the Guest Cycle consists of:

A Pre-arrival

B Occupancy

C All the above

D Departure

E Arrival

Question #14

Ch 2: The hotel’s _________ (one word) division monitors the financial activities of the property.

A Accounting

B Security

C Housekeeping

Question #15

Ch 2: The ________ (one word) Manager in a hotel is responsible for ensuring that the hotel is maximizing it revenue by balancing the room rates guest pay with hotel occupancy.

A Revenue

B Accounting

C Payroll

Question #16

Ch 2: The hotel’s ______ ___ __________ (3 words) Division generally ranks second to the rooms division (sleeping rooms) in terms of total revenue.

A Accounting and Personnel

B Food and Beverage

C Housekeeping and Security

Question #17

Ch 2: The hotel’s ____________ Department often employs a larger number of employees than the other departments in the rooms division.

A Food and Beverage

B housekeeping

C Accounting

D Security

Question #18

Ch 2: An organization chart typically shows where divisions of responsibility and lines of authority lie.

A TRUE

B FALSE

Question #19

Ch 2: An organization requires a formal structure to carry out its mission and goals. A common way to represent that structure is the _________ chart.

A Bar

B Statistics

C organization

Question #20

Ch 2: The hotel’s “Uniformed Service” employees generally provide the most personalized guest service. Uniformed Service positions within a hotel include (among others):

A Bell attendants

B Valet parking attendants

C All the above

D Concierges

E Transportation personnel

Question #21

Ch 2: Once the hotel has defined its mission statement, the next step is to set goals that the organization must achieve to effectively carry out its mission. Goals are specific and measurable, such as the following example(s):

A Respond to all guest maintenance requests within one-half-hour.

B All the above

C Reduce average check-in and check-out times by two minutes.

D Increase the hotel’s average occupancy level by 2 percent above previous year.

E Increase the volume of repeat guest business by 10 percent.

Question #22

Ch 2. The textbook indicates that the main groups whose interests should be addressed in the hotel’s mission statement include:

A All the above

B Guests

C Managers

D Employees

Question #23

Ch 1: Regarding Franchising: Think hotels or restaurants, for instance: Franchising is a method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor), grants to other entities (franchisees) the right to conduct such a business provided they follow the established pattern of the franchisor.

A TRUE

B FALSE

Question #24

Ch 1: A management contract is an agreement between the owner/developer of a property and a professional hotel management company.

A FALSE

B TRUE

Question #25

Ch 1: In many cases, a subclass of world-class hotels refers to hotels earning either four diamonds or four stars under the AAA or Forbes Travel Guide rating services.

A FALSE

B TRUE

Question #26

Ch 1: Regarding hotel classification by Target Market, “Target Market” is the market the hotel wants to attract and serve.

A TRUE

B FALSE

Question #27

Ch 1: Regarding hotel Levels of Service – Lodging can be discussed in terms of different levels of service, including:

A Mid-range

B Upscale

C Economy/limited service

D All the above

E World-class

Question #28

Ch 1: Regarding hotel classification by Size – or the number of rooms in a property -hotels are typically grouped in the following size category or categories:

A More than 600 rooms

B Under 150 rooms

C 150 to 299 rooms

D 300 to 600 rooms

E All the above

Question #29

Ch 1: Regarding hotel classification by Target Market, Hotels target many markets and can be classified according to the markets they attempt to attract and serve. The most common types of properties based on target markets typically include:

A Airport

B Commercial

C All the above

D Conference/Convention Hotels

E Extended Stay Hotels

Question #30

Ch 1: There are many ways to classify hotels, however the major classifications include:

A Size

B Levels of Service

C Target Market

D Ownership and Affiliation

E All the above

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