Quiz 2

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Question #1

Ch 12: A System Backup is very important, both in terms of having manual procedures to fall back on and having duplicate copies of data and system software.

A FALSE

B TRUE

Question #2

Ch 12: Regarding System Security and System Management, written policies and procedures typically address the following issue(s):

A Portable storage media

B Application software

C Passwords and User Names

D Email and Internet use

E All the above

Question #3

Ch 10: The term _______ (one word only) is often abbreviated as “Kb” and is equal to 1,024 bytes, and is commonly used to describe computer memory capacity.

A kilobyte

B megabyte

C gigabyte

Question #4

Ch 10: The term _______ (one word only) is often abbreviated as “Gb” and is equal to 1,073,741,834 bytes, and is commonly used to describe computer memory capacity.

A gigabyte

B kilogram

C megabyte

Question #5

Ch 10: The term __________ (one word only) is often abbreviated as “Mb” and is equal to 1,048,576 bytes, and is commonly used to describe computer memory capacity.

A gigabyte

B medium built

C megabyte

Question #6

Ch 10: Regarding Information Management, a management information system (MIS) is designed to provide managers with the information necessary to manage goals, performance, trends, and patterns. Types of data used for these purposes include:

A “numeric data”

B “alpha data”

C All the above

D “alphanumeric data”

Question #7

Ch 9: A _______ sheet (one word only) provides important information on the financial position of your business by showing its assets, liabilities, and equity on a particular date.

A receivables

B balance

C accounting

Question #8

Ch 9: “First in, First out” (FIFO) is a/an _______ term (one word only) that is used to manage inventory when items have entered the inventory system, and when they are used up.

A incomplete

B exact

C inventory

Question #9

Ch 9: Accounts Receivables refers to obligations owed to an organization from sales made on credit.

A FALSE

B TRUE

Question #10

Ch 9: Accounts Payable (A/P) refers to ________ (one word only) the company incurs for merchandise, equipment, or other goods and services purchased with deferred (delayed) payments.

A liabilities

B assets

C gifts

D receivables

Question #11

Ch 9: The Accounts Receivables (A/R) software application typically performs the following function(s):

A Generates an audit report of accounts receivable transactions

B Maintains account balances and Processing billing

C Monitors collection activities and Monitors aging of account

D All the above

Question #12

Ch 9: Hospitality Industry back office software packages vary according to need. The following is/are typical software package (s) found in a property management back office:

A All the above

B Accounts receivable and Accounts payable

C Payroll accounting and Inventory accounting

D Purchasing and Financial reporting

Question #13

Ch 8: Regarding Sales and Catering Applications, “______ (one word only) statistic” is the ratio of room revenue to potential room revenue.

A complete

B yield

C partial

Question #14

Ch 8: Regarding Sales and Catering Applications, the “Market Segment Report” provides NO information regarding customer mix, which is necessary for effective forecasting by market segment.

A FALSE

B TRUE

Question #15

Ch 8: Regarding Sales and Catering Applications, the following elements are typically included in a successful revenue management strategy: Group room sales, Transient room sales, and food-and-beverage sales.

A FALSE

B TRUE

Question #16

Ch 8: Regarding Sales and Catering Applications, “Revenue Management” is sometimes called

A business

B loss

C profit

D yield management

Question #17

Ch 8: Regarding Sales and Catering Applications, an Automated sales office application can produce information on:

A market segments and sales staff productivity

B accounts

C All the above

D bookings and average room rates

Question #18

Ch 8: Regarding Sales and Catering Applications, automated sales records are a vital part of a hotel’s sales, and these records can be helpful in:

A servicing existing accounts

B generating repeat business

C All the above

D establishing new accounts

Question #19

Ch 7: Regarding Food and Beverage Management Applications, “menu engineering” is a menu management application for ________ (one word) decisions regarding current and future menu pricing, design, and contents.

A Filing

B Index

C Evaluating

Question #20

Ch 7: Regarding Food and Beverage Management Applications, most automated service management applications sort and ______ (one word) data into timely, factual reports intended to help management answer significant questions to help manage profit, popular choices, menu pricing, and more.

A Sort

B File

C Index

Question #21

Ch 7: Regarding Food and Beverage Management Applications, a Menu Item File contains data for all period offerings and menu items sold.

A TRUE

B FALSE

Question #22

Ch 7: Regarding Food and Beverage Management Applications, a Recipe File does NOT contain standardized recipes for all menu items.

A FALSE

B TRUE

Question #23

Ch 7: Regarding Food and Beverage Management Applications, an ingredient File includes:

A Ingredient code number

B Ingredient description

C Recipe unit cost

D All the above

Question #24

Ch 7: A recipe management software application maintains the most important files in an automated restaurant system, which include:

A recipe file

B All the above

C ingredient file

D menu item file

Question #25

Ch 7: Food and Beverage management applications process data related to back-of-the-house food service activities such as

A recipe management

B menu management

C sales analysis

D All the above

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