Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
B A manipulation of balance sheets by firms to make more profits without making more or better products.
C The issuing of worthless stocks to manipulate the asking price for a company.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E A growth in the manufacturing sector’s paper usage.
Question #2
A Innovative Technological Systems.
B Computer-Assisted Design.
C Management Information Systems.
D “New” Accounting Systems.
E Computer-Aided Numeric Controls.
Question #3
A patrimonial organization.
B spatial differentiation.
C matrix organization.
D horizontal differentiation.
E vertical differentiation.
Question #4
A services->agricultural->manufacturing
B agriculture->manufacturing->services
C manufacturing->agriculture->services
D services->manufacturing
E agriculture->services
Question #5
A direct personal control versus bureaucratic control.
B use of tools versus the use of knowledge.
C division of labor by gender and age versus no such division of labor.
D division of labor by training and skill versus the division of labor by occupational inheritance.
E specialization of workers in crafts versus their specialization in tasks.
Question #6
A the service provider is a woman, and she does emotion work.
B the interaction is routinized and the industry is bureaucratized.
C the interaction is in the retail apparel industry.
D the service provider is a minority-group member, and the interaction is
E the interaction is in a low-paying industry.
Question #7
A creation of non-traditional occupations whose pay varies from setting to setting
B increasing share of poorly-paid jobs, with a few highly-paid jobs
C increasingly middle-class distribution of jobs
D mostly highly-paid jobs, with a few poorly-paid jobs
E unchanged occupational distribution from the 1980s
Question #8
A rewarding customers who find mistakes in worker procedures.
B making an example of a customer who fails to observer the “customer’s role.”
C providing training.
D electronic monitoring.
E encouraging the general public to call misbehavior to the attention of management.
Question #9
A reduces the need for a good memory.
B is irrelevant to the dentist because it is only for Carla’s use.
C eliminates the need for training.
D routinizes the interaction with the patient.
E eliminates the need for face work with the patient.
Question #10
A a business organization.
B another service worker.
C a family.
D an individual consumer.
E a college student.
Question #11
A inform workers of their fringe benefits.
B establish agreement with management objectives.
C develop rapport with co-workers.
D routinize interactions with customers.
E identify leadership potential among workers.
Question #12
A river navigation.
B providing adequate water to a community.
C irrigation of farms.
D fish farming.
E testing swimming pools for micro-organisms.
Question #13
A face-work.
B social control.
C emotion work
D sectoral transformation.
E routinization.
Question #14
A agriculture->manufacturing->services
B agriculture->services
C services->agricultural->manufacturing
D services->manufacturing
E manufacturing->agriculture->services
Question #15
A having powerful clients.
B higher productivity.
C working the evening shift.
D salaried employment.
E high skill level or advanced training.
Question #16
A college graduates make insubordinate workers.
B automation reduces the need for workers to make autonomous decisions.
C unions are not interested in issues of worker skill.
D machines using the new technology rarely break down.
E workers do not take advantage of training opportunities.
Question #17
A professional services — finance
B retail trade — personal services
C insurance — public administration
D transportation — communication
E wholesale trade — retail trade
Question #18
A is used to provide greater safety in the workplace.
B is forbidden by law in the United States.
C is used to insure quality control in production.
D exists only in science fiction such as Orwell’s 1984.
E is used to monitor the work behavior of employees.
Question #19
A mixed-effects position
B social skill thesis
C skill-upgrading thesis
D deskilling thesis
E semi-skilled position
Question #20
A They may allow discrimination against some workers, despite formal rules.
B They may facilitate organizational goals.
C They may limit bureaucratic control of labor.
D They do not arise in unionized workplaces.
E They may affect the level of productivity.
Question #21
A industrial is a synonym for manufacturing
B there is still a smaller but highly productive manufacturing sector
C productivity is hard to measure
D agriculture is less important
E knowledge work will be so significant
Question #22
A They are skilled workers.
B Many of their unions have historically made efforts to exclude women and minorities.
C They typically learn their trade through apprenticeship programs.
D Automation has affected them more than other factory workers.
E Compared with operatives, they have more autonomy over their jobs.
Question #23
A the prevalence of larger number of clerical jobs
B the federal whistle-blowing law
C that formal rules make discrimination more difficult
D reduced creativity in bureaucracies
E the centralization of control
