Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A manipulation of balance sheets by firms to make more profits without making more or better products.
B A growth in the manufacturing sector’s paper usage.
C The issuing of worthless stocks to manipulate the asking price for a company.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
Question #2
A Computer-Assisted Design.
B Management Information Systems.
C Computer-Aided Numeric Controls.
D “New” Accounting Systems.
E Innovative Technological Systems.
Question #3
A horizontal differentiation.
B spatial differentiation.
C vertical differentiation.
D matrix organization.
E patrimonial organization.
Question #4
A manufacturing->agriculture->services
B services->manufacturing
C agriculture->services
D agriculture->manufacturing->services
E services->agricultural->manufacturing
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B use of tools versus the use of knowledge.
C division of labor by gender and age versus no such division of labor.
D division of labor by training and skill versus the division of labor by occupational inheritance.
E direct personal control versus bureaucratic control.
Question #6
A the interaction is in a low-paying industry.
B the interaction is in the retail apparel industry.
C the service provider is a minority-group member, and the interaction is
D the service provider is a woman, and she does emotion work.
E the interaction is routinized and the industry is bureaucratized.
Question #7
A creation of non-traditional occupations whose pay varies from setting to setting
B increasing share of poorly-paid jobs, with a few highly-paid jobs
C unchanged occupational distribution from the 1980s
D mostly highly-paid jobs, with a few poorly-paid jobs
E increasingly middle-class distribution of jobs
Question #8
A providing training.
B making an example of a customer who fails to observer the “customer’s role.”
C electronic monitoring.
D encouraging the general public to call misbehavior to the attention of management.
E rewarding customers who find mistakes in worker procedures.
Question #9
A is irrelevant to the dentist because it is only for Carla’s use.
B routinizes the interaction with the patient.
C eliminates the need for face work with the patient.
D eliminates the need for training.
E reduces the need for a good memory.
Question #10
A a business organization.
B a family.
C another service worker.
D a college student.
E an individual consumer.
Question #11
A routinize interactions with customers.
B develop rapport with co-workers.
C establish agreement with management objectives.
D inform workers of their fringe benefits.
E identify leadership potential among workers.
Question #12
A river navigation.
B fish farming.
C irrigation of farms.
D providing adequate water to a community.
E testing swimming pools for micro-organisms.
Question #13
A emotion work
B face-work.
C social control.
D sectoral transformation.
E routinization.
Question #14
A agriculture->manufacturing->services
B manufacturing->agriculture->services
C services->agricultural->manufacturing
D services->manufacturing
E agriculture->services
Question #15
A salaried employment.
B high skill level or advanced training.
C working the evening shift.
D higher productivity.
E having powerful clients.
Question #16
A machines using the new technology rarely break down.
B workers do not take advantage of training opportunities.
C college graduates make insubordinate workers.
D automation reduces the need for workers to make autonomous decisions.
E unions are not interested in issues of worker skill.
Question #17
A insurance — public administration
B retail trade — personal services
C transportation — communication
D wholesale trade — retail trade
E professional services — finance
Question #18
A exists only in science fiction such as Orwell’s 1984.
B is used to monitor the work behavior of employees.
C is used to provide greater safety in the workplace.
D is forbidden by law in the United States.
E is used to insure quality control in production.
Question #19
A deskilling thesis
B social skill thesis
C semi-skilled position
D skill-upgrading thesis
E mixed-effects position
Question #20
A They may limit bureaucratic control of labor.
B They may affect the level of productivity.
C They may facilitate organizational goals.
D They do not arise in unionized workplaces.
E They may allow discrimination against some workers, despite formal rules.
Question #21
A agriculture is less important
B productivity is hard to measure
C there is still a smaller but highly productive manufacturing sector
D knowledge work will be so significant
E industrial is a synonym for manufacturing
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B They typically learn their trade through apprenticeship programs.
C They are skilled workers.
D Compared with operatives, they have more autonomy over their jobs.
E Automation has affected them more than other factory workers.
Question #23
A the federal whistle-blowing law
B the centralization of control
C the prevalence of larger number of clerical jobs
D that formal rules make discrimination more difficult
E reduced creativity in bureaucracies
