Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A manipulation of balance sheets by firms to make more profits without making more or better products.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C A growth in the manufacturing sector’s paper usage.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E The issuing of worthless stocks to manipulate the asking price for a company.
Question #2
A “New” Accounting Systems.
B Computer-Aided Numeric Controls.
C Management Information Systems.
D Innovative Technological Systems.
E Computer-Assisted Design.
Question #3
A horizontal differentiation.
B patrimonial organization.
C spatial differentiation.
D matrix organization.
E vertical differentiation.
Question #4
A agriculture->services
B services->agricultural->manufacturing
C agriculture->manufacturing->services
D manufacturing->agriculture->services
E services->manufacturing
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B division of labor by gender and age versus no such division of labor.
C use of tools versus the use of knowledge.
D division of labor by training and skill versus the division of labor by occupational inheritance.
E direct personal control versus bureaucratic control.
Question #6
A the interaction is in a low-paying industry.
B the interaction is in the retail apparel industry.
C the service provider is a woman, and she does emotion work.
D the service provider is a minority-group member, and the interaction is
E the interaction is routinized and the industry is bureaucratized.
Question #7
A increasing share of poorly-paid jobs, with a few highly-paid jobs
B mostly highly-paid jobs, with a few poorly-paid jobs
C creation of non-traditional occupations whose pay varies from setting to setting
D unchanged occupational distribution from the 1980s
E increasingly middle-class distribution of jobs
Question #8
A providing training.
B encouraging the general public to call misbehavior to the attention of management.
C electronic monitoring.
D rewarding customers who find mistakes in worker procedures.
E making an example of a customer who fails to observer the “customer’s role.”
Question #9
A reduces the need for a good memory.
B eliminates the need for face work with the patient.
C is irrelevant to the dentist because it is only for Carla’s use.
D routinizes the interaction with the patient.
E eliminates the need for training.
Question #10
A a college student.
B another service worker.
C a business organization.
D a family.
E an individual consumer.
Question #11
A develop rapport with co-workers.
B establish agreement with management objectives.
C routinize interactions with customers.
D inform workers of their fringe benefits.
E identify leadership potential among workers.
Question #12
A providing adequate water to a community.
B testing swimming pools for micro-organisms.
C river navigation.
D fish farming.
E irrigation of farms.
Question #13
A face-work.
B routinization.
C social control.
D emotion work
E sectoral transformation.
Question #14
A agriculture->services
B services->manufacturing
C services->agricultural->manufacturing
D manufacturing->agriculture->services
E agriculture->manufacturing->services
Question #15
A high skill level or advanced training.
B higher productivity.
C having powerful clients.
D working the evening shift.
E salaried employment.
Question #16
A machines using the new technology rarely break down.
B college graduates make insubordinate workers.
C automation reduces the need for workers to make autonomous decisions.
D workers do not take advantage of training opportunities.
E unions are not interested in issues of worker skill.
Question #17
A wholesale trade — retail trade
B transportation — communication
C retail trade — personal services
D insurance — public administration
E professional services — finance
Question #18
A is forbidden by law in the United States.
B is used to provide greater safety in the workplace.
C is used to monitor the work behavior of employees.
D exists only in science fiction such as Orwell’s 1984.
E is used to insure quality control in production.
Question #19
A mixed-effects position
B social skill thesis
C semi-skilled position
D deskilling thesis
E skill-upgrading thesis
Question #20
A They do not arise in unionized workplaces.
B They may allow discrimination against some workers, despite formal rules.
C They may affect the level of productivity.
D They may limit bureaucratic control of labor.
E They may facilitate organizational goals.
Question #21
A knowledge work will be so significant
B agriculture is less important
C industrial is a synonym for manufacturing
D there is still a smaller but highly productive manufacturing sector
E productivity is hard to measure
Question #22
A They are skilled workers.
B Automation has affected them more than other factory workers.
C They typically learn their trade through apprenticeship programs.
D Many of their unions have historically made efforts to exclude women and minorities.
E Compared with operatives, they have more autonomy over their jobs.
Question #23
A the prevalence of larger number of clerical jobs
B the federal whistle-blowing law
C the centralization of control
D reduced creativity in bureaucracies
E that formal rules make discrimination more difficult
